Abrigo

MARCH 24, 2021

Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Takeaway 3 Pricing models for loans and deposits combat margin pressure and help retain your best customers. Lending & Credit Risk. Credit Risk Management. Lending & Credit Risk.

Lending 221

Lending Technology Survey Examples 221

Insights on Business

OCTOBER 16, 2018

As we head into Money20/20 next week, I want to make sure you are aware of the best ways to engage with IBM at the conference. Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Customers expect personalized engagement at every touch point.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

Gonzobanker

MAY 21, 2019

There are no visible managerial processes tied to customer experience and learning. I cannot obtain working documentation regarding today’s customer experience, and no single member of the executive team can speak authoritatively regarding the bank’s digital channel. We have to reshape Acme Bank quickly for the future.

Customer Experience 112

Customer Experience Analytics Management Operations 112

FICO

APRIL 24, 2023

Trust Bank is setting a precedent for financial services by onboarding an individual and delivering a credit card to them digitally on their phone within four minutes, creating a seamless digital onboarding process for new customers. Applicable regulations on lending are also implemented via this solution. “We

Risk Management 52

Risk Management Digital Banking Customer Experience Management 52

PYMNTS

FEBRUARY 1, 2018

During the conference call with analysts, management quantified the impact of eBay’s move, which initially will take as much as three to five cents a share off non-GAAP earnings, but will in the long run, according to management, benefit both the top and operating lines.

Payments 104

Payments Conference Management Operations 104

FICO

JANUARY 24, 2018

Two of today’s hottest tech topics — cybersecurity insurance and artificial intelligence (AI) — were well represented at recent conferences in insurance and banking, respectively: Advisen Cyber Risks Insights Conference and Bank AI Expo. The Goal: Improving Customer Experience. Here’s my take. I absolutely agree.

Conference 55

Conference Customer Experience Maine Exercises 55

South State Correspondent

MAY 13, 2024

Last week, Nacha held its Smarter Faster Payments Conference in Miami, a significant event for over 1,800 bankers and vendors. With our team of eight members at the conference, we were able to provide comprehensive coverage and distill the ten most essential insights for you.

Conference 195

Conference Payments Fraud Data 195

Independent Banker

FEBRUARY 24, 2016

One thing I think is really important for community banks is customer experience. Creating emotionally charged, dramatic customer experiences can be a real platform for competitive differentiation and a real platform for creative expression for community banks. IB: Community bankers are the world’s best risk managers.

Community Bank 70

Community Bank Community Innovation Customer Experience 70

Bussman Advisory

SEPTEMBER 11, 2017

Services tend to be splintered across multiple channels, making for a disjointed customer experience. In a world of trillions of nanosecond micropayments and smart contracts, we think banks will increasingly be seen as trusted providers and fraud risk managers, for instance. Attending the Sibos conference in Toronto?

Industry 64

Industry Innovation Fintech Big Data 64

FICO

MAY 27, 2021

Cox Communications , the largest private telecom company in the US, is using FICO® Customer Communication Services (CCS) to transform its customer experience. Decision Management Innovation. Ignazio Provinzano , head of risk operations at Swisscard (2019 winner. by Nikhil Behl.

Analytics 52

Analytics Management Fraud America 52

FICO

MAY 17, 2023

Empower Your Enterprise Transformation As organizations increase in size, an unfortunate side effect is that many become siloed by department and distant from the customer. Multiple roles across data science, risk management, marketing, operations, and lines of business can collaborate effectively to drive cross-functional change.

Analytics 52

Analytics Innovation Data Tools 52

FICO

MAY 3, 2023

Hyper-personalization and communications that drive action 77% of customers worldwide want their banks to offer better fraud detection. Unfortunately, there is a fundamental tension between this desire and the desire for a positive customer experience. The tighter the controls are, the more friction customers will experience.

Fraud 52

Fraud Strategy Analytics South Carolina 52

William Mills

MAY 9, 2018

In addition to two great days of demos I’m looking forward to days 3 and 4 of conference content and a panel session I’m hosting on Friday. If you are here at the conference feel free to stop by at the breaks, I’m on the front row or email me at william@williammills.com. Key Partnerships & Customers.

Security 40

Security Samsung Strategy San Jose 40

Social Assurance

APRIL 13, 2021

For most financial brands, Artificial Intelligence, Machine Learning, and Cognitive Banking are still concepts and buzz words that we hear at a conference or read in an industry-related article (not like this one you’re currently reading) that leaves you more intimidated than empowered. And it’s one that makes sense for financial services.

Branding 15

Branding Fraud Arizona Data 15

Gonzobanker

DECEMBER 20, 2019

Best Pundit in Banking – Goes to Tom Brown of Second Curve Capital, who is revered for his annual CEO Conference and whose annual branch mystery shop tradition made press in The Wall Street Journal this year. Its Baldrige-winning tenacity on customer experience is legendary and consistent. The bank’s strategy is laser-focused.

Idaho 148

Idaho Conference Data Marketing 148

Fintech Labs Insights

SEPTEMBER 1, 2015

That means that our annual NYC conference – FinovateFall – is only a two weeks away. ID Analytics is a leader in consumer risk management with patented analytics, proven expertise, and real-time insight into consumer behavior. SaleMove’s vision is to meet and exceed the in-person customer experience online.

Company 12

Company Software Analytics Mobile 12

Abrigo

MAY 5, 2022

Thankfully for bank and credit union executives, lenders, risk managers, and Bank Secrecy Act (BSA) Officers, banking podcasts and podcasts for credit unions are plentiful, and options are growing. And for many people heading back to the office from remote work, podcasts can be a productive and enjoyable way to pass the commuting time.

Community 195

Community Lending Maine Resources 195

Gonzobanker

DECEMBER 14, 2023

The “Work from Home” Award – goes to Ja Hillebrand , CEO of Stock Yards Bank , for bringing down the house at this year’s Acquire or Be Acquired conference when asked about the bank’s work-from-home policy. The Holy Crap Operational Risk Award – goes to the growing threat of ransomware with bank technology vendors.

Fintech 195

Fintech Community Regional Technology 195

FICO

OCTOBER 1, 2018

Companies that are achieving outstanding results using analytics and decision management solutions from FICO are invited to submit nominations for the 2018 FICO® Decisions Awards. This year’s judges are: Sid Dash , research director at Chartis for risk management analytics. More information: www.fico.com/decisionsawards.

Analytics 40

Analytics Conference Compliance Innovation 40

Gonzobanker

DECEMBER 19, 2024

Guerrilla Swag Award to Baker Hill for Stop Using Pen & Paper (and Excel, too) labeled paper booklet and pen set at the Bank Director AOBA conference. FBAAS (free-beer-as-a-service) Award goes to Sarah Martin and team at Pulsate for their beer pong booth set up at several conferences.

Fraud 88

Fraud Fintech Marketing Industry 88

South State Correspondent

NOVEMBER 6, 2024

Money 20/20 is likely the conference with the lowest conference-attendee-to-session-attendee ratio in the industry. The conference is all about sales, partnerships, and deal-making, with 2024 being right at the baseline. banking-focused trends of the conference. It was less shiny object and more thoughtful execution.

Conference 195

Conference Payments Fraud Apple 195

Gonzobanker

DECEMBER 17, 2021

Simultaneously the bank invested in Paladin Fraud, Trabian Technology, and Chartwell Compliance to provide compliance and risk management solutions in the complex and connected web of fintech partnerships. The Customer Experience Award – Goes to Capital One for moving fleet-footed to react to the new realities of retail banking.

Fintech 146

Fintech Strategy Leadership Lending 146

Gonzobanker

DECEMBER 19, 2016

It’s time for banks to focus hard on marketing and the borrower experience. Conference Panelist and Moderator Match-up of the Year – At BAI Beacon, moderator Robert Barba from American Banker asked clearly unexpected questions that challenged his panelists to the point of some declines-to-answer. Let’s energize this session!

Utah 60

Utah System Marketing Community 60

Gonzobanker

DECEMBER 19, 2016

It’s time for banks to focus hard on marketing and the borrower experience. Conference Panelist and Moderator Match-up of the Year – At BAI Beacon, moderator Robert Barba from American Banker asked clearly unexpected questions that challenged his panelists to the point of some declines-to-answer. Let’s energize this session!

Utah 60

Utah System Marketing Community 60