South State Correspondent

OCTOBER 9, 2024

As a result, banks often struggle with culture, the customer experience, and, most importantly – strategy. You are spread out in different geographies and have hired people with diverse backgrounds, and the management team can’t all fit into a single conference room.

Strategy 195

Strategy Resources Customer Experience Groups 195

South State Correspondent

NOVEMBER 6, 2024

Money 20/20 is likely the conference with the lowest conference-attendee-to-session-attendee ratio in the industry. The conference is all about sales, partnerships, and deal-making, with 2024 being right at the baseline. banking-focused trends of the conference. It was less shiny object and more thoughtful execution.

Conference 195

Conference Payments Fraud Apple 195

Abrigo

DECEMBER 2, 2015

The following is an excerpt from the Sageworks whitepaper "The Automation Revolution: How Technology is Changing the Way Firms Operate". As consumers adopt the latest technology, businesses must do the same in order to provide services and customer experiences that align with today’s technology. shifted to 2.0

Operations 150

Operations Technology Customer Experience Software 150

Fintech Labs Insights

MARCH 14, 2024

Spring is in the air, and that means conference season is back. Related: The 37 Biggest Fintech Conferences & Events in 2024 Mercury Adds Subscription Monitoring to its Banking Services Best New Fintech Products & Trends of 2024 (Feb update) It’s time to register for the events you’re considering.

Conference 15

Conference Fintech Marketing Las Vegas 15

South State Correspondent

OCTOBER 26, 2023

Money 20/20 (M2020) is the only conference in the industry where it is both possible and expected to pull off two breakfasts, two lunches, three cocktail parties, and two dinners PER DAY. If this conference is any indication of the economy, businesses are spending, and the economy remains strong.

Conference 221

Conference Las Vegas Fraud Data 221

South State Correspondent

JUNE 14, 2024

Maybe your core vendor provided it, or perhaps you were sold a platform by a vendor you happened to meet at a conference. Banks often lack a technology architecture plan and are channeled down dead-end streets. Most mobile and online banking platforms allow little innovation and customization.

Digital Banking 195

Digital Banking Customer Experience Meeting Analytics 195

South State Correspondent

JUNE 14, 2024

Maybe your core vendor provided it, or perhaps you were sold a platform by a vendor you happened to meet at a conference. Banks often lack a technology architecture plan and are channeled down dead-end streets. Most mobile and online banking platforms allow little innovation and customization.

Digital Banking 195

Digital Banking Customer Experience Meeting Analytics 195

Perficient

FEBRUARY 12, 2021

My previous blog covered how HR and technology can help improve your employee engagement through artificial intelligence. Consider setting up a video conference with the employee’s immediate team, with a presentation that includes, Org Chart, photos, names and titles of team. Employees are savvy with technology.

Conference 340

Conference Video Branding Meeting 340

South State Correspondent

OCTOBER 28, 2022

Gartner focused on technology infrastructure, while Money 20/20 was around fintech and payments. Small Idea – It’s Our Kid’s Technology. It was a sobering thought to realize that we are all really building most of this technology for our kids. Complicated technology sucks, but mortality sucks more. Big Idea – Trends.

Conference 195

Conference Technology Las Vegas Trends 195

Perficient

OCTOBER 24, 2024

This mitigates the risk of customer service representatives providing incorrect information and ensures compliance with regulatory disclosures, ultimately enhancing the overall customer experience while reducing costs. Hsu discussed the systemic risk implications of AI in banking and finance using a “tool or weapon” approach.

Regulation 221

Regulation Risk Management Compliance Fraud 221

William Mills

APRIL 21, 2016

The Mortgage Bankers Association’s National Technology in Mortgage Banking Conference and Expo was held April 3 rd through 6 th in sunny Los Angeles, California. Discussions were driven by themes that are currently transforming the mortgage industry, one being the idea of customer experience.

Conference 40

Conference Los Angeles Customer Experience Millennials 40

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. Let’s put COVID aside for a minute. and a trailblazer in the world of banking as a service (BaaS).

Fintech 159

Fintech Customer Experience Conference Technology 159

Perficient

SEPTEMBER 25, 2020

Epi’s robust personalization experiences are something I’ve longed for in the B2B space, and Insite’s unique stronghold on the B2B manufacturing and distribution market will no doubt be an asset for Episerver. Well in short, non-technical terminology, it’s a new front-end technology leveraging React. Which brings me back to Spire CMS.

Customer Experience 262

Customer Experience US Tools Conference 262

Perficient

DECEMBER 14, 2020

Healthcare marketers’ role has shifted dramatically in recent years as technologies have advanced, social media use has skyrocketed, and patients have embraced consumerism. The COVID-19 pandemic and the significant, lasting shift to virtual care have brought a further change in a concise period of time.

Marketing 309

Marketing social media Leadership Strategy 309

Insights on Business

FEBRUARY 6, 2019

The financial services industry is one of the fastest adopters of this technology. Attend session 1702, “Digital Humans—Bringing Human Touch to Digital Customer Interactions ” to hear speakers from UBS and UBank share what they’ve learned from deploying FaceMe Intelligent Digital Human Platform. Smart starts here.

Technology 144

Technology Video social media Case Study 144

Perficient

NOVEMBER 23, 2020

Travel / Conferences. Coupled with the fact that business conferences are likely to start picking up again next year, there will be a huge requirement for additional PPE to maintain CDC guidelines. But you can leverage 3 rd party technologies to provide customer updates on stock statuses for certain high-profile products.

Company 354

Company Customer Experience Conference Guidelines 354

Insights on Business

MAY 25, 2018

On May 22, about 100 C-level executives from leading financial services institutions joined us for an all-day conference about defining what a future-ready enterprise is, and how to build it. Transformative technologies like cloud, AI, security, quantum, and blockchain were all discussed, in theory and in practice. Enter the platform.

Technology 93

Technology Training Customer Experience blockchain 93

Bobsguide

JUNE 3, 2022

The company received the award for WinWebServer ( WWS), its integrated ATM Acquiring solution, at a special ceremony during the ATMIA US Conference taking place in Orlando, Florida. The annual Peter Kulik Innovation Award celebrates innovations in the global ATM industry.

ATM 148

ATM Innovation Florida Software 148

William Mills

DECEMBER 12, 2017

Customer experience, automation, machine learning, artificial intelligence (AI), ease of use, flexibility – all of these were part of the discussions at this year’s SourceMedia’s Small Business Banking Conference in Austin, Texas. In fact, 97 percent of online applications are abandoned by the customer, according to Forrester.

Conference 40

Conference Innovation Customer Experience Lending 40

Perficient

NOVEMBER 17, 2020

Many banks have leveraged digital technologies like cloud computing, robotic process automation, artificial intelligence, and chatbots in response to Covid-19. The Paycheck Protection Program (PPP) is an excellent example of how banks leveraged technology to meet customer needs.

Mobile 294

Mobile Online Conference Customer Experience 294

Abrigo

OCTOBER 21, 2019

Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report. While many financial institutions are seeing the benefits of digitizing different areas of their bank or credit union, others are still hesitant to invest in technology.

Millennials 218

Millennials Oklahoma Innovation Technology 218

Bank Innovation

OCTOBER 22, 2018

Federal Reserve Governor Lael Brainard addressed barriers to financial inclusion at a conference hosted by the Boston Fed and the Aspen Institute in Boston on Oct.

Boston 186

Boston Big Data Fintech Conference 186

PYMNTS

AUGUST 16, 2017

Engaging with consumers and boosting positive customer experience is something that’s in constant motion for brick-and-mortar retailers and restaurateurs. At retail eCommerce conference eTail East this past Monday (Aug. This week, Panera Bread is upping the ante with its digital offerings.

Customer Experience 109

Customer Experience United States Mobile Branding 109

South State Correspondent

MAY 18, 2022

At 19%, community banks ranked only above credit unions in delivering customers that were “extremely satisfied with the outcome of their problems and a whopping 35% that were “not satisfied.”. Why Customer Problem Resolution Matters. Solving problems is central to customer service. Putting This into Practice.

social media 195

social media Training Customer Experience Community Bank 195

South State Correspondent

MAY 13, 2024

Last week, Nacha held its Smarter Faster Payments Conference in Miami, a significant event for over 1,800 bankers and vendors. With our team of eight members at the conference, we were able to provide comprehensive coverage and distill the ten most essential insights for you.

Conference 195

Conference Payments Fraud Data 195

Gonzobanker

MARCH 7, 2024

The experience felt akin to entering a mosh pit but instead of musicians, you are in it with bankers and entrepreneurs and there are chairs. From panels to keynotes to hallways, here are a few things that caught my attention: AI: Next-gen customer experience?

Las Vegas 132

Las Vegas Fintech Conference San Francisco 132

Perficient

NOVEMBER 21, 2023

I often engage with account developers and clients to address their requirements in transitioning legacy processes and technology to meet the expectations of a digital operating environment. Beyond this, my days typically revolve around three major aspects: Strategy. Explore why leading insurance carriers count on us to drive results.

Industry 221

Industry Meeting Conference Maine 221

American Banker

JUNE 27, 2024

Leaders that have created virtual "branches" weighed in at American Banker's Digital Banking conference on how to approach implementation and what results have been like.

Conference 87

Conference Digital Banking How To Customer Experience 87

PYMNTS

JANUARY 1, 2019

I remember a conference almost a year ago. Not all that long ago, I was at another conference. How can you compare payment rails with a technology that plays no role in moving money? A technology that, on its own, does nothing to help consumers perform a task or overcome a hurdle. Return to the Customer.

Bitcoin 168

Bitcoin Payments Conference cryptocurrency 168

CFPB Monitor

SEPTEMBER 8, 2022

In remarks yesterday to The Clearing House and Bank Policy Institute Annual Conference, Acting Comptroller Hsu discussed the growth “of banking-as-a-service (BaaS),” meaning arrangements in which a nonbank offers banking services to its customers as a way of adding value to its products and services.

Fintech 146

Fintech Risk Management Conference Lending 146

PYMNTS

JUNE 5, 2019

The Amazon Re:MARS conference in Las Vegas has been churning out technology news for the company. Now, according to reports , Amazon’s Consumer Worldwide CEO Jeff Wilke has announced a new AI-powered fashion search tool called StyleSnap, designed to help customers find clothes to buy. This is not the first service of its kind.

Tools 145

Tools Las Vegas Conference Customer Experience 145

PYMNTS

NOVEMBER 19, 2019

Customer relationship management (CRM) firm Salesforce is expanding its partnership with Amazon Web Services (AWS) to offer customer service technology powered by artificial intelligence (AI), Salesforce said in a press release on Tuesday (Nov. The new services were announced at Salesforce’s Dreamforce conference Nov.

San Francisco 101

San Francisco New York City Conference New York 101

Abrigo

MARCH 24, 2021

Takeaway 1 Financial institutions that invested in technology in 2020 are using it to increase the loan portfolio in 2021. Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Technology sets up future lending success. Optimize Technology.

Lending 221

Lending Technology Survey Examples 221

Insights on Business

FEBRUARY 26, 2018

It’s clear: Customer Experience is the battleground for banks, insurance, and financial services companies. Pressures from fintech competitors, regulators, cybercriminals threaten the relationships incumbent banks have built with their customers. Watch the video. So this March, IBM is asking: What makes you think?

Las Vegas 122

Las Vegas Video Community Conference 122

Chris Skinner

JULY 19, 2017

I just attended an EFMA conference where the opening presentation talked about the most innovative banks in the world. Customers who have enabled the Capital One skill can ask Alexa about their spending for the past six months–by day, month, or a specific date range–through questions posed in natural language.

Innovation 298

Innovation Capital Conference Customer Experience 298

William Mills

MAY 17, 2018

The conference offered 24 breakout sessions, more than 100 speakers and the popular Innovation Alley, which showcased innovative fintech products and services from over 60 start-up companies, partners and exhibitors. The technology is being used to help consumers manage their money without actively thinking about doing so.

Georgia 40

Georgia Technology Fintech Atlanta 40

Gonzobanker

FEBRUARY 1, 2023

Scottdale, Arizona was chillier than normal this week, but that didn’t prevent bankers from having heated discussions about 2023 at this year’s Acquired or Be Acquired conference, hosted by Bank Director. Key themes emerging from AOBA can help guide industry leaders’ strategic discussions. on a Sunday morning?

Arizona 135

Arizona Kansas City Industry Fintech 135