Perficient

NOVEMBER 23, 2020

Travel / Conferences. Coupled with the fact that business conferences are likely to start picking up again next year, there will be a huge requirement for additional PPE to maintain CDC guidelines. But you can leverage 3 rd party technologies to provide customer updates on stock statuses for certain high-profile products.

Company 354

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Perficient

DECEMBER 14, 2020

Healthcare marketers’ role has shifted dramatically in recent years as technologies have advanced, social media use has skyrocketed, and patients have embraced consumerism. The COVID-19 pandemic and the significant, lasting shift to virtual care have brought a further change in a concise period of time.

Marketing 309

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Perficient

SEPTEMBER 25, 2020

Epi’s robust personalization experiences are something I’ve longed for in the B2B space, and Insite’s unique stronghold on the B2B manufacturing and distribution market will no doubt be an asset for Episerver. Well in short, non-technical terminology, it’s a new front-end technology leveraging React. Which brings me back to Spire CMS.

Customer Experience 262

Customer Experience US Tools Conference 262

Chris Skinner

JULY 19, 2017

I just attended an EFMA conference where the opening presentation talked about the most innovative banks in the world. Customers who have enabled the Capital One skill can ask Alexa about their spending for the past six months–by day, month, or a specific date range–through questions posed in natural language.

Innovation 298

Innovation Capital Conference Customer Experience 298

Perficient

SEPTEMBER 19, 2023

Following last year’s conference, Perficient Insurance Principal Brian Bell shared three key takeaways from the 2022 event: First, data and analytics investments still topped many insurers’ list of operational priorities. What Matters Most to Insurers in 2023? Disrupt to win in the increasingly competitive insurance market.

Conference 221

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Perficient

NOVEMBER 17, 2020

Many banks have leveraged digital technologies like cloud computing, robotic process automation, artificial intelligence, and chatbots in response to Covid-19. The Paycheck Protection Program (PPP) is an excellent example of how banks leveraged technology to meet customer needs.

Mobile 294

Mobile Online Conference Customer Experience 294

Abrigo

OCTOBER 21, 2019

Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report. While many financial institutions are seeing the benefits of digitizing different areas of their bank or credit union, others are still hesitant to invest in technology.

Millennials 218

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Insights on Business

FEBRUARY 6, 2019

The financial services industry is one of the fastest adopters of this technology. Attend session 1702, “Digital Humans—Bringing Human Touch to Digital Customer Interactions ” to hear speakers from UBS and UBank share what they’ve learned from deploying FaceMe Intelligent Digital Human Platform. Smart starts here.

Technology 144

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Perficient

MAY 28, 2020

More on How We’re Working with Pega Technology: Cloud-based business solution streamlines user experience and reduces costs. BONUS: Attend Conferences, like we did at PegaWorld 2019. Enjoy Autonomy and Flexibility. Dana Blades , Senior Technical Consultant. I have access to training and continuing education.

Leadership 467

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Bank Innovation

OCTOBER 22, 2018

Federal Reserve Governor Lael Brainard addressed barriers to financial inclusion at a conference hosted by the Boston Fed and the Aspen Institute in Boston on Oct.

Boston 186

Boston Big Data Fintech Conference 186

PYMNTS

JANUARY 6, 2021

“The three verticals that we service at NCR today — banking, restaurants and retail — I think they had the common bond for us that they was all about, ‘how do you simplify operations and the customer experience?’” So we led with technology.”. Brown said in a recent conversation with PYMNTS’ Karen Webster. “So

Innovation 318

Innovation Data Examples Community Bank 318

South State Correspondent

OCTOBER 26, 2023

Money 20/20 (M2020) is the only conference in the industry where it is both possible and expected to pull off two breakfasts, two lunches, three cocktail parties, and two dinners PER DAY. If this conference is any indication of the economy, businesses are spending, and the economy remains strong.

Conference 221

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Chris Skinner

JUNE 2, 2017

WECHAT KEY TRENDS REPORT 2017 MATTHEW BRENNAN CHINA CHANNEL THIS PRESENTATION IS ADAPTED FROM A KEYNOTE SPEECH DELIVERED AT CHINA CONNECT CONFERENCE IN PARIS ON MARCH 2ND 2017 BREAKING NEWS: SLUGGISH GROWTH FOR WECHAT IS WECHAT STILL COOL? IN THE SAME WAY THAT AMAZON IS RELIGIOUS ABOUT THEIR CUSTOMER EXPERIENCE.

User Experience 259

User Experience Conference Mobile Customer Experience 259

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. Let’s put COVID aside for a minute. and a trailblazer in the world of banking as a service (BaaS).

Fintech 161

Fintech Customer Experience Conference Technology 161

South State Correspondent

OCTOBER 28, 2022

Gartner focused on technology infrastructure, while Money 20/20 was around fintech and payments. Small Idea – It’s Our Kid’s Technology. It was a sobering thought to realize that we are all really building most of this technology for our kids. Complicated technology sucks, but mortality sucks more. Big Idea – Trends.

Conference 195

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PYMNTS

JANUARY 1, 2019

I remember a conference almost a year ago. Not all that long ago, I was at another conference. How can you compare payment rails with a technology that plays no role in moving money? A technology that, on its own, does nothing to help consumers perform a task or overcome a hurdle. Return to the Customer.

Bitcoin 168

Bitcoin Payments Conference cryptocurrency 168

PYMNTS

JANUARY 27, 2021

We recognized that the technology that powers insurance was ready for an update and that consumers were ready for an update in how they interact with the industry,” Buddy Co-founder and CEO Charles Merritt said in a recent chat with PYMNTS. “So New Markets And Opportunities. The risks may be a little bit different than going to the ER. “Our

Las Vegas 287

Las Vegas Conference Examples Marketing 287

South State Correspondent

JUNE 14, 2024

Maybe your core vendor provided it, or perhaps you were sold a platform by a vendor you happened to meet at a conference. Banks often lack a technology architecture plan and are channeled down dead-end streets. Most mobile and online banking platforms allow little innovation and customization.

Digital Banking 195

Digital Banking Customer Experience Meeting Analytics 195

South State Correspondent

JUNE 14, 2024

Maybe your core vendor provided it, or perhaps you were sold a platform by a vendor you happened to meet at a conference. Banks often lack a technology architecture plan and are channeled down dead-end streets. Most mobile and online banking platforms allow little innovation and customization.

Digital Banking 195

Digital Banking Customer Experience Meeting Analytics 195

Abrigo

MARCH 24, 2021

Takeaway 1 Financial institutions that invested in technology in 2020 are using it to increase the loan portfolio in 2021. Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Technology sets up future lending success. Optimize Technology.

Lending 221

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PYMNTS

AUGUST 16, 2017

Engaging with consumers and boosting positive customer experience is something that’s in constant motion for brick-and-mortar retailers and restaurateurs. At retail eCommerce conference eTail East this past Monday (Aug. This week, Panera Bread is upping the ante with its digital offerings.

Customer Experience 109

Customer Experience United States Mobile Branding 109

PYMNTS

JUNE 5, 2019

The Amazon Re:MARS conference in Las Vegas has been churning out technology news for the company. Now, according to reports , Amazon’s Consumer Worldwide CEO Jeff Wilke has announced a new AI-powered fashion search tool called StyleSnap, designed to help customers find clothes to buy. This is not the first service of its kind.

Tools 145

Tools Las Vegas Conference Customer Experience 145

South State Correspondent

OCTOBER 9, 2024

As a result, banks often struggle with culture, the customer experience, and, most importantly – strategy. You are spread out in different geographies and have hired people with diverse backgrounds, and the management team can’t all fit into a single conference room.

Strategy 195

Strategy Resources Customer Experience Groups 195

PYMNTS

OCTOBER 16, 2018

In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. These technologies bring more options for consumers to order and pay for their meals, such as kiosks and mobile ordering. With the addition of kiosks, McDonald’s is focusing on customer experience and choice.

Innovation 183

Innovation Mobile Branding Maryland 183

Insights on Business

MAY 25, 2018

On May 22, about 100 C-level executives from leading financial services institutions joined us for an all-day conference about defining what a future-ready enterprise is, and how to build it. Transformative technologies like cloud, AI, security, quantum, and blockchain were all discussed, in theory and in practice. Enter the platform.

Technology 93

Technology Training Customer Experience blockchain 93

Insights on Business

FEBRUARY 26, 2018

It’s clear: Customer Experience is the battleground for banks, insurance, and financial services companies. Pressures from fintech competitors, regulators, cybercriminals threaten the relationships incumbent banks have built with their customers. Watch the video. So this March, IBM is asking: What makes you think?

Las Vegas 122

Las Vegas Video Community Conference 122

PYMNTS

JUNE 20, 2018

Banks are turning to digital technology to enhance the customer experience — and reduce payment friction — in an effort to boost top and bottom lines. While JPMorgan Chase has invested in technology for years, the focus has so far been to help traders, portfolio managers and others inside the bank.

Mobile 150

Mobile Innovation Payments America 150

Bobsguide

JUNE 3, 2022

The company received the award for WinWebServer ( WWS), its integrated ATM Acquiring solution, at a special ceremony during the ATMIA US Conference taking place in Orlando, Florida. The annual Peter Kulik Innovation Award celebrates innovations in the global ATM industry.

ATM 148

ATM Innovation Florida Software 148

South State Correspondent

MAY 18, 2022

At 19%, community banks ranked only above credit unions in delivering customers that were “extremely satisfied with the outcome of their problems and a whopping 35% that were “not satisfied.”. Why Customer Problem Resolution Matters. Solving problems is central to customer service. Putting This into Practice.

social media 195

social media Training Customer Experience Community Bank 195

Perficient

OCTOBER 24, 2024

This mitigates the risk of customer service representatives providing incorrect information and ensures compliance with regulatory disclosures, ultimately enhancing the overall customer experience while reducing costs. Hsu discussed the systemic risk implications of AI in banking and finance using a “tool or weapon” approach.

Regulation 221

Regulation Risk Management Compliance Fraud 221

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. What’s great about virtual conferences is that you can register , today, to attend. Learn from Fraud-Fighting Superstars.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

Abrigo

OCTOBER 20, 2020

Plan for new technology and innovations. virtual conference, to learn from industry thought leaders, peer institutions, and other experts. At the end of the day, what counts for the customer is speed,” said panelist Okan Akin, President and Chief Risk Officer of Allegiance Bank. Planning for new technology and innovations.

Management 195

Management Lending Community Strategy 195

PYMNTS

APRIL 29, 2020

New developments are focusing on supply chain, government activity and infrastructure to improve the customer experience as post-pandemic retail finds its legs. A report from the Canadian Conference Board, among others, has raised some concerns in that area. Several of those developments can help SMBs.

Retail 154

Retail Customer Experience Branding Conference 154

Perficient

NOVEMBER 21, 2023

I often engage with account developers and clients to address their requirements in transitioning legacy processes and technology to meet the expectations of a digital operating environment. Beyond this, my days typically revolve around three major aspects: Strategy. Explore why leading insurance carriers count on us to drive results.

Industry 221

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PYMNTS

NOVEMBER 22, 2017

“Gearing up for the tax season, we are focusing on delivering an outstanding end-to-end customer experience for the do-it-yourself taxpayers, while rolling out new solutions to our customers.” ” Intuit’s other units saw growth, though not as aggressively as its QuickBooks operations. .

Taxes 139

Taxes Online Conference Customer Experience 139

CFPB Monitor

SEPTEMBER 8, 2022

In remarks yesterday to The Clearing House and Bank Policy Institute Annual Conference, Acting Comptroller Hsu discussed the growth “of banking-as-a-service (BaaS),” meaning arrangements in which a nonbank offers banking services to its customers as a way of adding value to its products and services.

Fintech 146

Fintech Risk Management Conference Lending 146

PYMNTS

OCTOBER 7, 2016

Manchester is known for its world class universities, leaders in technology and science. We have seen particular growth in FinTech firms specializing in payments,” Tim Newns, chief executive of MIDAS, told Prolific North during a recent conference where big banks and startups discussed the U.K.’s billion each year.

Fintech 201

Fintech Industry Big Data Trends 201