Course Customer Experience Retail 
Perficient
DECEMBER 30, 2020
Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. But even the best companies struggled to keep customer satisfaction levels high during 2020. See Report: Digital Transformation Is Key To Boosting Customer Satisfaction.
PYMNTS
SEPTEMBER 17, 2020
Call it the transformation of CX, shorthand for the customer experience. It’s not enough that the CX be secure — though that’s critically important, of course.
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Perficient
FEBRUARY 24, 2021
In a world where retail has changed and consumers remain at home, how do brands reimagine the task of getting products to customers? He also focused on improving the customer experience, raising the company’s net promoter score, which measures brand affinity, to three times higher than the manufacturing industry average.
PYMNTS
JULY 2, 2019
Building the best possible consumer experience is the focus of many retailers and FIs – even though there is probably no one right answer. And, of course, the rules can change rapidly, and what does and doesn’t make a good experience shifts accordingly. 1 billion: Threshold for funding Libra and creating the currency.
PYMNTS
DECEMBER 16, 2020
Amid the great digital shift , retailers and financial institutions (FIs) must walk the fine line between challenging transactions and letting the consumer journey proceed frictionless. That’s driven the retailer to require merchandise, risk-driven signatures that can be dynamically altered, said Thompson. The Scope Of The Problem.
PYMNTS
NOVEMBER 9, 2018
It’s not your father’s customer loyalty anymore. Still, it’s striking — or, perhaps, significantly hopeful, in a retail sense — that 65.4 percent of retailers have said they innovate to improve customer loyalty. Generally, 56 percent of business innovation is driven by customer demand for more payment options.
PYMNTS
MARCH 6, 2019
Writ large, the unattended retail model can be thought of, too, as an unattended payments model, where everything revolves around an authenticated user wielding a registered payment credential — two components that, once in place, can truly take advantage of an omnichannel experience. The Partnership Model.
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