PYMNTS

MARCH 23, 2018

FinServ cybersecurity is, of course, a prime target for innovation. But customers’ constant demand for cutting-edge products and services is adding to the load of already heavy security burdens. At the same time, providers must ensure a positive, consistent customer experience.

Innovation 186

Innovation Security Technology Customer Experience 186

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

MARCH 26, 2020

And in the era of open banking and expanded opportunities to leverage data to improve the financial services user experience, being trusted is more important than ever. Banks, of course, can’t simply kick back, congratulate themselves on being so trustworthy and call it a decade. What’s Next .

Innovation 241

Innovation Fintech Data Examples 241

PYMNTS

MAY 20, 2020

A vast majority of us, of course, are working from home — perhaps not even our homes, but via shelter-in-place locations with family and friends. They must triage where they want to change the customer experience — reducing false positives, accepting more orders and stopping fraud in its tracks. Permanently.

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

MARCH 24, 2020

To integrate payments in the most efficient way, it, of course, helps to define what integrated payments actually mean, across a constantly shifting payments ecosystem. Determining a company’s main motivation is especially important since the lines between payments monetization and customer experience continue to blur.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

JUNE 25, 2019

Banks feel threatened that they’re going to lose the customer experience layer, which may gradually move to the third parties,” Zachariadis noted. The third parties will [then] have a lot of the information that we hold [and give] to the end customers.

Fintech 122

Fintech Customer Experience Data User Experience 122

PYMNTS

OCTOBER 7, 2019

Santiago Chamorro, GM’s vice president for global connected customer experience, said the car company decided on the move after doing some customer research. That, of course, raises a significant question. When you get away from distracted drivers, you can offer a richer, broader experience [for commerce],” he said.

Google 159

Google Software User Experience Examples 159

Bobsguide

JUNE 3, 2022

Stefano Cipollone, Auriga’s Business Development Manager, reveals why WinWebServer (WWS), the integrated ATM acquiring solution, was selected and what it means for customers. Very proud, of course, as it proves our ongoing commitment and investments have found an important new appreciation on the market.

Innovation 147

Innovation ATM Software Policies 147

PYMNTS

FEBRUARY 4, 2019

There were cheap sofas in abundance on the planet — and of course extremely expensive options out there. The plan from our perspective was to create a user experience online first that would enable shoppers to easily customize a piece,” said Royer. That, he noted, seemed to be the donut hole in the market.

San Francisco 122

San Francisco Branding Austin Customer Experience 122

PYMNTS

JULY 14, 2016

Meanwhile, small, digital-only banks with deep roots in technology are able to shift nimbly, enabling them to more quickly react to consumer feedback in order to improve customer experience. As a result, Stalf said he believes that his offering has a leg up when it comes to customer satisfaction.

User Experience 100

User Experience Digital Banking Customer Experience Innovation 100

PYMNTS

DECEMBER 19, 2019

Later, as a businessperson, he wondered if that experience could be modernized, scaled and brought to the masses. That idea led him to found Get the Gallery , which, as an early-stage Denver startup, focuses on improving the customer experience as well as the user experience on its website.

Denver 131

Denver San Diego Colorado Nashville 131

PYMNTS

MARCH 17, 2020

Mobile ordering apps are par for the course for today’s quick-service restaurants (QSRs), and large chains that do not offer mobile ordering are notable exceptions. Those apps need to match or exceed those competitors offer as customers expect to have the same seamless ordering experiences no matter the restaurant from which they order.

Mobile 168

Mobile System Online Data 168

PYMNTS

OCTOBER 19, 2018

That makes creating new offerings something that isn’t a “me too” (a variation of a travel benefit already out there), a challenge that Hondal said she and her team embraced to build something genuinely different and useful because the stay-gone-sideways is such a universal experience.

Management 155

Management User Experience Data Conference 155

PYMNTS

FEBRUARY 4, 2019

There were cheap sofas in abundance on the planet – and of course extremely expensive options out there. The plan from our perspective was to create a user experience online first that would enable shoppers to easily customize a piece,” said Royer. That, he noted, seemed to be the donut hole in the market.

San Francisco 101

San Francisco Branding Austin Customer Experience 101

PYMNTS

OCTOBER 18, 2018

That, of course, “assumes a smooth, scheduled rollout of 5G networks. Nonetheless, it’s a clear statement that when friction is removed from the user experience, people respond.”. The same is true for technologies like virtual reality and augmented reality, which can offer a customer experience like nothing before.”.

Retail 122

Retail Mobile Training Video 122

PYMNTS

JUNE 29, 2017

But over the course of the next ten years, almost everyone got an iPhone — or one of the veritable army of other smartphones that look an awful lot like it. But, of course, here at PYMNTS we’re always interested to know what’s next. And on June 29, 2007, we finally got it. Changing the World. That’s the last 10 years.

Apple 150

Apple Mobile Innovation social media 150

PYMNTS

FEBRUARY 13, 2018

Adore Me is dedicated to being attentive to their customers and also anticipating their needs, which has pushed the fashion brand into developing a tech shop to compete. Capuono noted nearly half of Adore Me’s team is devoted to the user experience (UX) and IT.

UX 101

UX Branding Innovation User Experience 101

PYMNTS

JUNE 6, 2016

It’s about, how do you make things more relevant to customers and clients so they can do things when they want to, on their time, being able to do it without jumping through hoops … but doing it in a way that they feel protected [with] security, privacy, transparency.”. Shaping a streamlined experience. About the Tracker .

Security 100

Security Technology Training America 100

Insights on Business

OCTOBER 12, 2018

Digital transformation for the financial industry considers unique challenges such as non-traditional entrants, regulatory demands, and an increased demand for integrated customer experiences. Re-imagining and re-evaluation of the envisioned future state, and the calibration of where you are as compared to that future state.

Innovation 87

Innovation Strategy Industry Technology 87

PYMNTS

JUNE 17, 2016

Of course, it’s not as though these larger retailers don’t have data – they do. The advantages, of course, are that these larger retailers are able to efficiently and accurately manage and track inventory, manage and track customers, and manage and optimize store operations, among other things, throughout their physical channels.

Retail 100

Retail Online System Strategy 100

FICO

MAY 10, 2021

Of course, doesn’t even point to the same “north” as the one on your map; it points to magnetic north, which can be 400-1000km from true north.) To your customer, it offers and immersive, high-personalized, and contextually responsive user experience. Again, this serves to boost customer satisfaction and retention.

Course 52

Course Los Angeles Software Strategy 52

FICO

JUNE 16, 2021

Many businesses plan for the most common or obvious problems, but of course just because something occurs infrequently doesn’t mean that it isn’t important. Many businesses don't properly detail the ‘unhappy’ path sufficiently, assuming (or rather hoping) most customers will follow the 'happy' path. Three qualities stood out to me.

Analytics 52

Analytics Survey Cards Customer Experience 52

Banking 2020

MARCH 12, 2015

Offering a seamless customer experience through the dizzying variety of channels—and every new app, exciting as it is for the customer, can seem like yet another channel all by itself—requires common platforms, enhanced integration, greater security and of course excellent navigation and other forms of user experience.

ATM 40

ATM Retail Mobile Atlanta 40

FICO

MARCH 6, 2020

Technology has the power to significantly improve compliance efficiency, reduce costs, add brand value, and increase the customer experience. Financial crimes compliance has often been seen as a mere cost-center activity, and a “check-the-box” exercise to keep auditors and regulators satisfied. However, this has changed over time.

Compliance 81

Compliance Technology Fraud Analytics 81

CB Insights

OCTOBER 10, 2017

At the time of acquisition, it had 700,000 users and had processed about $12 billion in transactions since its launch in 2013. The key to Level Money’s user experience is that it gets people to offer actionable information about their personal finances their first time using the product. So incentives are aligned.

Tools 78

Tools Millennials US Mobile 78

Fintech Labs Insights

JANUARY 19, 2017

There are few challenges greater for FI than turning massive amounts of customer data into valuable insights on how to serve those customers better. “Everybody today seems to be focused on customer experience, and giving your customers whatever they want. Finovate: Who are your primary customers?

Data 12

Data Customer Experience User Experience System 12

CB Insights

DECEMBER 14, 2017

Of course, in this space, no e-commerce company stands taller than Amazon, and every e-commerce company must factor Amazon into their growth strategy. Build a better customer experience: How to build an end-to-end brand. Why Bonobos aims for (and hits) 90%+ “great” ratings on all their customer service emails.

Video 78

Video Branding Company Strategy 78

Gonzobanker

DECEMBER 19, 2016

Banks with enough scale want the ability to customize mobile apps and meld them into their work flows and customer experience. Big c aveat emptor: developing custom apps means having the architecture, development talent and lifecycle discipline to stay out of trouble. Vendor: “Yes, of course.”.

Utah 60

Utah System Marketing Community 60

Gonzobanker

DECEMBER 19, 2016

Banks with enough scale want the ability to customize mobile apps and meld them into their work flows and customer experience. Big c aveat emptor: developing custom apps means having the architecture, development talent and lifecycle discipline to stay out of trouble. Vendor: “Yes, of course.”.

Utah 60

Utah System Marketing Community 60