Were online customers more satisfied during the COVID-19 pandemic?
Perficient
DECEMBER 30, 2020
There could be lots of reasons, such as some stores being closed, most operated with restricted hours or restricted number of guests, or other COVID-19 restrictions that didn’t affect the online channel. Over the course of 2020, many of these brands were able to improve online operations, but of course, first impressions can be lasting.
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