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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

There could be lots of reasons, such as some stores being closed, most operated with restricted hours or restricted number of guests, or other COVID-19 restrictions that didn’t affect the online channel. Over the course of 2020, many of these brands were able to improve online operations, but of course, first impressions can be lasting.

Online 421
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Peloton, Connected Fitness Companies Chart New Course And Face New Problems

PYMNTS

The market is now flooded with smart bikes, smart mirrors, smart rowing machines and treadmills. The supply chain behind the industry is now “doing summersaults,” according to Eric Goldapske, senior director of operations at Horizon Fitness. The pandemic will of course be over someday, but will consumers go back to the gym?

Course 211
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How The Corporate Card Recharted Its Adoption Course

PYMNTS

With cash flow more critical than ever, we’re seeing an accelerated shift to digital B2B payments as businesses of all sizes look to safeguard their operations today and prepare for the future.”. For buyers, of course, there is the added capital float and opportunity to enhance spend visibility and control. Easing Cash Flow Pains.

Course 202
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Why Mexico’s SMBs Need A FinTech Operating System And Not Another Bank

PYMNTS

Emerging markets have their own challenges when it comes to banking, where big, traditional financial institutions (FIs) are anything but efficient. The world needs a FinTech operating system.”. Of course, SMBs can’t get debit cards (virtual or tangible) if they can’t get incorporated in the first place.

System 258
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Big Tech Faces Regulation Reckoning As 2021 Dawns

PYMNTS

Starting with some of the most recent changes — and a sign of what’s to come — earlier in the month, the European Commission offered up its initial draft of the Digital Services Act and the Digital Markets Act. which of course is Brexit-ing the EU). The watchdog would be known as the Digital Markets Unit.

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[Podcast] What If? So What? Episode 4: What if Every Brand Went Direct to Consumer?

Perficient

Over the course of nearly a decade at General Electric, he reinvented the company’s sprawling appliances division, devising ways to grow share and profitability, all the while competing against an ever-increasing number of entrants. In 2016, Jon joined fan and light maker Big Ass Fans as its first chief operating officer.

Branding 441
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2020 Holiday Season: How Marketers Can Prepare and Adapt – Webinar Transcript

Perficient

In August, we surveyed 154 marketing executives to find out what they think is likely to happen this holiday season and how they’re preparing for it. I’m the Principal for the Digital Marketing Solutions Business Unit here at Perficient. What will be different this holiday season and how to adjust your strategy accordingly.

Marketing 294