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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. Some might think that online stores would have done better than brick and mortar stores during the pandemic. .” Digital transformation isn’t just having an online store.

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UK's Online Grocer Ocado Sued Over Patent Claims

PYMNTS

online grocery retailer Ocado is involved in a patent lawsuit over robotically-operated warehouse technology with robotics company AutoStore , Reuters reported. In response, Ocado said it is "not aware of any infringement of any valid AutoStore rights and of course we will investigate any claims once we receive further details."

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Big Tech Faces Regulation Reckoning As 2021 Dawns

PYMNTS

As reported in this space , the DSA and DMA cover online marketplaces, social media and other platforms. The proposal also mandates more disclosure on "online advertising and on the algorithms used to recommend content to users.". which of course is Brexit-ing the EU). In recommendations issued earlier in the month by the U.K.’s

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Why Mexico’s SMBs Need A FinTech Operating System And Not Another Bank

PYMNTS

In an interview with Karen Webster, Vilash Poovala , founder and CEO of FinTech Oyster , said online financial platforms, powered by open banking, can serve as alternatives for business banking in a country where business banking seems an afterthought. The world needs a FinTech operating system.”.

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P&G Reports 50 Pct Jump In eCommerce Sales, Sees Lasting Shift To Online

PYMNTS

Pointing to increased demand for premium products and continued lifestyle changes from the coronavirus, Procter & Gamble reported an 8 percent increase in total revenues Wednesday, led by a 50 percent increase in its online sales. We're optimistic about our post-crisis prospects and generally like our hand,” Moeller said.

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Postmates Raises $100M As Online Food Delivery Heats Up

PYMNTS

But consolidation looms, according to some observers, and online food delivery services will eventually have to shift more focus away from consumers and toward restaurant operators in order to thrive in a crowded marketplace. Meanwhile, the eCommerce operator and logistics heavyweight continues investing in its delivery fleet.

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From Online Ordering To Cupcake ATMs: How Sprinkles Prepared For The Pandemic

PYMNTS

Sprinkles , a Beverly Hills, California-based confectioner, was as prepared as a QSR could possibly be for the rush to online ordering, payments, pickup and delivery. Sprinkles adopted online ordering nearly a decade ago for custom cakes and catering. One bakery chain had a leg up when the pandemic changed everything. Legh-Page said.

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