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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. Some might think that online stores would have done better than brick and mortar stores during the pandemic. .” Digital transformation isn’t just having an online store.

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UK's Online Grocer Ocado Sued Over Patent Claims

PYMNTS

online grocery retailer Ocado is involved in a patent lawsuit over robotically-operated warehouse technology with robotics company AutoStore , Reuters reported. In response, Ocado said it is "not aware of any infringement of any valid AutoStore rights and of course we will investigate any claims once we receive further details."

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TSYS Inks Partnership With National Golf Course Owners Assn.

PYMNTS

16) that it has been named the official payment processing partner of the National Golf Course Owners Assn. In a press release, TSYS said the not-for-profit organization is the only trade association dedicated exclusively to owners and operators of daily-fee, semi-private, private and resort golf courses. Sales came in at $1.2

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From Online Ordering To Cupcake ATMs: How Sprinkles Prepared For The Pandemic

PYMNTS

Sprinkles , a Beverly Hills, California-based confectioner, was as prepared as a QSR could possibly be for the rush to online ordering, payments, pickup and delivery. Sprinkles adopted online ordering nearly a decade ago for custom cakes and catering. One bakery chain had a leg up when the pandemic changed everything. Legh-Page said.

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Why Mexico’s SMBs Need A FinTech Operating System And Not Another Bank

PYMNTS

In an interview with Karen Webster, Vilash Poovala , founder and CEO of FinTech Oyster , said online financial platforms, powered by open banking, can serve as alternatives for business banking in a country where business banking seems an afterthought. The world needs a FinTech operating system.”.

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Postmates Raises $100M As Online Food Delivery Heats Up

PYMNTS

But consolidation looms, according to some observers, and online food delivery services will eventually have to shift more focus away from consumers and toward restaurant operators in order to thrive in a crowded marketplace. Meanwhile, the eCommerce operator and logistics heavyweight continues investing in its delivery fleet.

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Easing SMBs’ Digital Transformations Through Online Payment Acceptance

PYMNTS

Among the numerous ways small businesses have been affected by the global pandemic, the sudden race to launch online operations has been among the most profound — and may ultimately be among the most long-lasting changes to the SMB community. “It does seem absolutely logical, up until the point that you start calculating costs.”

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