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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. The American Customer Satisfaction Index’s recent COVID-19 special retail study showed satisfaction declines across 75% of the retail companies.

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Charting New Retail Courses With Fitness And Beauty

PYMNTS

And, in beauty retail, online hair and body care brands such as Ouai are growing their presence in the physical world by bringing their products into brick-and-mortar stores like Ulta Beauty. iPhone app-enabled marketplaces such as Trainiac are letting consumers work one-on-one with a personal trainer.

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Retail 2021: The Five Things Retailers Should Be Talking About At NRF This Week

PYMNTS

Every year for the last 110 years , members of the retail trade group, known as the National Retail Federation (NRF), have assembled to discuss the slate of issues pertinent to its members. Let’s hope the discussion isn’t much too little and way too late, but is more about how to respond to retail’s COVID-19 wake-up call.

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Retail Data Shows Online Dominance, Gift Card Momentum For Holiday Spending

PYMNTS

And when they do spend, consumers will do so online – some of them exclusively. percent said they would do all of their shopping online. And when consumers do go online, gift cards are winning the season. When asked if they would purchase gift cards as part of their online shopping for the holidays, 29.6 A stunning 96.5

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Exclusive Data: Twenty-Five Percent of Consumers Say Retail, Online Grocery Digital Shift Will Stick

PYMNTS

Instead of flocking back to brick-and-mortar shops, consumers are continuing to shop from the safety of their homes, and are actually buying more online — not less — than they were before the reopening began. consumers are now buying retail goods online as of May 23, compared to 29.2 PYMNTS’ latest survey shows that 35.7

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UK's Online Grocer Ocado Sued Over Patent Claims

PYMNTS

online grocery retailer Ocado is involved in a patent lawsuit over robotically-operated warehouse technology with robotics company AutoStore , Reuters reported. In response, Ocado said it is "not aware of any infringement of any valid AutoStore rights and of course we will investigate any claims once we receive further details."

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eCommerce Takes Half Of Pandemic-Driven Retail Growth

PYMNTS

The dramatic consumer shift to Digital 3.0 — predicted months ago by the PYMNTS COVID-19 tracker work — is accounting for almost half of the retail growth in the US. It found that eCommerce growth as of May 1 was up 68 percent, surpassing 40 percent of total retail sales. Overall Chinese retail sales of consumer goods dropped 2.8

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