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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

The American Customer Satisfaction Index’s recent COVID-19 special retail study showed satisfaction declines across 75% of the retail companies. But the ASCI study showed a decline of almost 5% in customer sat for internet retailers versus just a 1.3% decline for Department & Discount stores.

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Voice Recognition Could Take A Bigger Role In Retail

PYMNTS

Voice recognition could soon play a bigger role in retail — especially in the world of quick service restaurants. The fast food operator recently announced an agreement to acquire Apprente. Amazon is also active in this game, of course, and is expanding the use of voice recognition technology. Other Moves. Ads for Illness.

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Peloton, Connected Fitness Companies Chart New Course And Face New Problems

PYMNTS

The supply chain behind the industry is now “doing summersaults,” according to Eric Goldapske, senior director of operations at Horizon Fitness. The pandemic will of course be over someday, but will consumers go back to the gym?

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Is Paying Consumers For Their Time The Future Of Physical Retail?

PYMNTS

And, of course, being surrounded by all those fur pillows and easy to assemble coffee tables more often might convince consumers to buy a bit more than they might have otherwise, particularly with the added inducement of the time currency discount. The big question, of course, is will it work?

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[Podcast] What If? So What? Episode 4: What if Every Brand Went Direct to Consumer?

Perficient

In a world where retail has changed and consumers remain at home, how do brands reimagine the task of getting products to customers? In 2016, Jon joined fan and light maker Big Ass Fans as its first chief operating officer. She specializes in digital experience, retail, and digital. In Episode 4 of the What If?

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How 5G Could Be Rocket Fuel To Retail

PYMNTS

The race to 5G retail is on. The new, faster mobile network technology is a big part of the plans for many commerce and payments operators, even though specific use cases have been only slowly emerging as the technology and the devices to support it are deployed. 5G Retail Plans. The company said nothing more on the issue of 5G.

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For Retailers, Getting Ready For Automation

PYMNTS

In an interview with PYMNTS, Tim Moran, senior vice president of product and marketing at Worldnet , told PYMNTS that the age of automated retail is dawning — but there is no one-size-fits-all approach. The tech savvy consumer, he told PYMNTS, expects choice and autonomy in a retail setting. Some Exceptions to Automation.

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