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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

The American Customer Satisfaction Index’s recent COVID-19 special retail study showed satisfaction declines across 75% of the retail companies. But the ASCI study showed a decline of almost 5% in customer sat for internet retailers versus just a 1.3% decline for Department & Discount stores.

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Is Paying Consumers For Their Time The Future Of Physical Retail?

PYMNTS

And, of course, being surrounded by all those fur pillows and easy to assemble coffee tables more often might convince consumers to buy a bit more than they might have otherwise, particularly with the added inducement of the time currency discount. The big question, of course, is will it work?

Retail 187
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Off-Price Retailer Stein Mart Files For Chapter 11

PYMNTS

Off-price specialty retailer Stein Mart, Inc. filed for Chapter 11 bankruptcy in the United States Bankruptcy Court for the Middle District of Florida, Jacksonville Division amid a challenging retail climate and the pandemic, the company said in a statement. In July, Ascena Retail Group, Inc.

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Retailing The Automated Way

PYMNTS

The headlines may seem to gravitate toward Amazon Go and the cashless store debate, but automated retail efforts are seen across any number of vendors and settings – from vending machines to big box stores to delivery services. Data: 13: Number of Amazon Go stores in operation. 25 percent: Share of vending machines in the U.S.

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Peloton, Connected Fitness Companies Chart New Course And Face New Problems

PYMNTS

The supply chain behind the industry is now “doing summersaults,” according to Eric Goldapske, senior director of operations at Horizon Fitness. The pandemic will of course be over someday, but will consumers go back to the gym?

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Why The Biggest US Retailer Will Stick To Stamps

PYMNTS

Quick: Who’s the biggest retailer in the U.S.? In terms of sheer size and locations, the United States Postal Service (USPS) is the biggest retailer in the country, with 31,000 locations covering pretty much every town. Of course, it’s revenue, not size, that has been USPS’ problem. Not Walmart (5,500 stores).

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Retail banking trends to look out for in 2023

Independent Banker

ITMs and VTMs are popular retail banking innovations among community banks. What’s on the horizon for retail banking? According to a new report from PwC titled “Retail Banking 2025 and Beyond” (see sidebar), the retail banking industry is undergoing tremendous change—but, of course, community bankers already know that.