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Retail 2021: The Five Things Retailers Should Be Talking About At NRF This Week

PYMNTS

Every year for the last 110 years , members of the retail trade group, known as the National Retail Federation (NRF), have assembled to discuss the slate of issues pertinent to its members. Let’s hope the discussion isn’t much too little and way too late, but is more about how to respond to retail’s COVID-19 wake-up call.

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Retailers Are Getting Smarter About Artificial Intelligence

PYMNTS

Artificial intelligence (AI) and machine learning (ML) are starting to play a bigger role in retail, foreshadowing what’s to come in the new decade of the 2020s. According to PYMNTS research , AI and ML are blurring the divide between online and in-store shopping, and bringing an all-new human element into retail. Role of Data.

Retail 247
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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

The American Customer Satisfaction Index’s recent COVID-19 special retail study showed satisfaction declines across 75% of the retail companies. But the ASCI study showed a decline of almost 5% in customer sat for internet retailers versus just a 1.3% decline for Department & Discount stores.

Online 421
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eCommerce Takes Half Of Pandemic-Driven Retail Growth

PYMNTS

The dramatic consumer shift to Digital 3.0 — predicted months ago by the PYMNTS COVID-19 tracker work — is accounting for almost half of the retail growth in the US. It found that eCommerce growth as of May 1 was up 68 percent, surpassing 40 percent of total retail sales. Overall Chinese retail sales of consumer goods dropped 2.8

Retail 231
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Voice Recognition Could Take A Bigger Role In Retail

PYMNTS

Voice recognition could soon play a bigger role in retail — especially in the world of quick service restaurants. That’s not the only recent major move that involves voice recognition and the biometric authentication method’s potential use in retail and payments. That’s the signal sent recently by McDonald’s. Other Moves.

Retail 248
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Retail Sales Weaker Than Expected, Deepening Recovery Concerns

PYMNTS

The experts were expecting a weak retail sales report when the numbers hit the wires earlier today (May 15) – but even in an environment of diminished expectations, the number reported by the Census Bureau was a disappointment. Year on year, retail sales fell 21.5 But that, of course, remains a very big “if.” GDP, took a 16.4

Retail 232
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Peloton, Connected Fitness Companies Chart New Course And Face New Problems

PYMNTS

The pandemic will of course be over someday, but will consumers go back to the gym? We already know that the early reopening period has been a rocky road for gyms so far — a road that will likely only be made rockier as the second wave continues and consumers remain concerned about their own health and the health of those around them.

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