PYMNTS

MARCH 4, 2020

The digital transformation across any number of verticals — from retail to healthcare — has fostered a consumer mindset that demands deep engagement, speed and convenience. FinTech firms like Bottomline have invested in user experience (UX), user interface (UI), usability and, of course, data management.

User Experience 203

User Experience Data Fintech System 203

PYMNTS

JUNE 17, 2016

Larger multibillion dollar retailers do no better at eliminating the friction associated with transacting online than their smaller million to ten million dollar merchant counterparts. Large retailers leave their customers abandoned at the virtual checkout aisle at the same rate that the smaller guys do. Size doesn’t matter.

Retail 100

Retail Online System Strategy 100

PYMNTS

NOVEMBER 19, 2020

consumers now make purchases within retailer apps — a significant jump from the 21 percent who did so pre-pandemic. And 88 percent said they’d had a “consistently positive user experience” with NFC contactless technologies. No surprise: The trend has been toward contactless.

Google 254

Google Mobile Apple Survey 254

PYMNTS

DECEMBER 18, 2020

But of course, that mode could soon end if progress on vaccines continues at a rapid pace. It requires moving away from the “sell the sizzle, not the steak” model of moving retail goods to one of observing the customers and modifying offerings to what the data indicates they want. Building Subscriptions With Staying Power .

US 301

US User Experience Retail Company 301

PYMNTS

AUGUST 1, 2019

But the challenge, of course, isn’t just investing in delighting consumers, but in building the suite of digital services and products they actually want, since almost nothing is universally popular. 52 percent: Share of FIs that will concentrate on user experience over the next three years.

User Experience 115

User Experience Course Data Fintech 115

PYMNTS

JANUARY 6, 2021

As he told Webster, in previous iterations, the RTP system SPEI operated only during certain hours of the day, but now is 24/7, and the focus has, in the past few years, been on payments that are smaller than 8,000 pesos — which puts the bank’s emphasis squarely on small value, high volume retail transactions.

Payments 363

Payments User Experience System Mobile 363

PYMNTS

JULY 6, 2020

This measured improvement in merchants’ ability to convert subscribers underpins their willingness to offer features that improve overall user experience. million individuals currently hold streaming, education and training, digital media or consumer retail product subscriptions, but 27.4 the highest in five quarters.

User Experience 144

User Experience Training Examples Survey 144

PYMNTS

JANUARY 9, 2020

For example, 40 percent of Generation Z shoppers would rather have a fast, effortless checkout experience than a coupon. In the webinar, case studies will show how merchants can differentiate themselves by successfully bridging digital and physical retail settings.

Payments 151

Payments Case Study User Experience Millennials 151

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. So far, corporate banking users are always left out in the cold.”

Lending 224

Lending Meeting User Experience Innovation 224

PYMNTS

APRIL 24, 2020

Among FinTechs that are interested in developing new peer-to-peer (P2P) payment, real-time payment and installment credit products, PYMNTS research shows that half intend to sell those products directly to their end-users. This so-called “FinTech challenge” is compounded by the fact that 45.9

Data 187

Data Innovation Digital Banking Meeting 187

PYMNTS

MAY 20, 2019

As 5G deployments start, retailers and other companies and organizations around the world are striving to find what works. The 5G-enabled facial recognition process reportedly will take “less than a second, while the tech itself can be deployed in virtually any retail environment. A recent report also says the U.S.

Retail 142

Retail Mobile Conference Groups 142

PYMNTS

SEPTEMBER 3, 2019

However, as the industry takes a closer look at how technology and user experience can drive adoption, B2B eCommerce has an inescapable truth: Price is critical to landing a sale. Also unique to the B2B retail supply chain is the use of distributor claims.

Data 150

Data Strategy Retail Management 150

PYMNTS

APRIL 11, 2017

More recently, the online retail giant rolled out additional capabilities for third-party developers to create skills that leverage the voice-activated assistant’s location capabilities. Users can also request a less specific set of data, such as zip code, to provide local insights and services.

Google 134

Google Apple User Experience Retail 134

South State Correspondent

JANUARY 25, 2024

For security reasons, banks will start to create “companion accounts” that will give the large action models particular access that the user controls to include a set of limits. The LAM will act as an agent for the user, similar to how a user may provide a power of attorney to a trustee or guardian.

Examples 370

Examples Security User Experience Data 370

PYMNTS

NOVEMBER 13, 2018

retailers, according to Adobe Digital Insights. That, of course, “assumes a smooth, scheduled rollout of 5G networks. Nonetheless, it’s a clear statement that when friction is removed from the user experience, people respond.”. That doesn’t mean the transition to 5G will be easy, of course, as that report noted.

Payments 158

Payments Mobile Technology User Experience 158

Celent Banking

DECEMBER 11, 2014

One of the constants over the last few years in our annual Top Trends in Retail Payments report (coming up again in January 2015) has been our commentary on the ups and (mostly) downs of NFC and contactless payments. Banking Retail Banking Apple Pay contactless NFC'

Apple 177

Apple User Experience Trends Retail 177

PYMNTS

AUGUST 14, 2018

Amazon and its ever-expanding marketplace of goods presents a problem that looms large in retail: try to beat ’em or try to join them. For some retailers and brands, the risks outweigh the rewards: Sears, Best Buy, Nike and Chico’s are all big names that have added their shops to the Amazon digital marketplace.

Retail 100

Retail Branding Course US 100

PYMNTS

FEBRUARY 2, 2018

The UX Experience. At the event, consumers will witness the “user experience” they don’t realize they could be having. Call it the “user experience experience.”. Acheson said the exhibition is important because user experience is such a growing area of focus for banks and retailers.

Minneapolis 150

Minneapolis ATM User Experience Innovation 150

PYMNTS

JANUARY 16, 2020

Back then, the FCA recommended a ban on retail investors’ ability to trade on crypto derivatives platforms. Retail investors, said the FCA, “cannot reliably assess the value and risks of derivatives or exchange traded notes (ETNs) that reference certain cryptoassets” and estimated, too, that the ban could save £75 million to £234.3

Regulation 132

Regulation cryptocurrency User Experience Operations 132

PYMNTS

JANUARY 25, 2019

Here’s what’s happening, according to that and other reports: WeChat owner Tencent is bringing what it views as a better user experience to WeChat by redesigning the placement and operations of “mini programs.” With the offering, Wirecard noted that the retailer “will become an attractive shopping destination for Chinese visitors.”

Apple 144

Apple Mobile Retail User Experience 144

PYMNTS

APRIL 2, 2019

Technology, of course, is part of the journey. He pointed to his own firm — which, late last month, announced a deal with Tandem Bank to comply with PSD2 and enhance end users’ experiences, allowing developers to write to single APIs and access all banks. One might know that Open Banking — which launched in the U.K.

Software 165

Software User Experience Security Compliance 165

PYMNTS

DECEMBER 4, 2018

As depicted over the summer in our Innovation Readiness Playbook , FIs are focusing efforts across digital wallets, P2P payments and, of course, loyalty programs. When it comes to a loyalty program, it’s all about a good user experience. We are talking here, of course, about millennials. The Millennials Cometh.

Payments 191

Payments Millennials Cards Course 191

PYMNTS

JANUARY 26, 2018

While most players in the world of digital retail have felt the sting of the “Amazon Effect,” extreme discount retailers, or “dollar stores,” have remained mostly immune to the onslaught thus far. Retail experts — who, like Silicon Valley, have long ignored the extreme discount shoppers — are starting to reconsider.

Los Angeles 122

Los Angeles Retail User Experience New York 122

PYMNTS

JULY 29, 2020

Fitness equipment maker Tempo , whose home workout systems retail for nearly $2,000, has seen its valuation hit $250 million amid a massive surge in interest as the pandemic shut down brick-and-mortar gyms. In many cases, the startups have seen the pandemic not as a crisis, but as a period of major growth and investment.

Exercises 157

Exercises San Francisco Community User Experience 157

PYMNTS

FEBRUARY 12, 2019

The ideal — the goal of ongoing work across much of the digital payments and commerce industries — is to join two related, but distinct, tasks in the hopes of bringing more security and convenience to financial and retail transactions. That resulted in a quite fractured user experience, and inconsistent user experiences.”.

St. Louis 144

St. Louis Mississippi User Experience Knowledge Base 144

PYMNTS

DECEMBER 21, 2018

Of course, the reality is that most people can’t. Consumers like the shopping experience with Affirm, he said, and they trust Affirm as a “Good Housekeeping Seal of Approval” for retailers that offer it as a credit option, too. Widening The Scope.

Tools 187

Tools Retail Cards User Experience 187

PYMNTS

DECEMBER 2, 2019

It’s a strategy, he acknowledged, that flies in the face of what has been a hallmark of the past few years: a tech industry dominated by the U word — that would be “unicorn,” of course. It’s not a one-sided relationship, though. There’s a continuous need, too, for tech innovators to find distribution.

Capital 127

Capital Innovation User Experience Payments 127

PYMNTS

JUNE 22, 2020

The business would also need to address all these issues without sacrificing its user experiences, ensuring that its Mexican consumers can shop and pay on its sites with the same degree of ease, speed and convenience as its U.S. This is a set of logistical difficulties with which eCommerce marketplaces like eBay are all too familiar.

Strategy 230

Strategy Payments America Examples 230

Bobsguide

JUNE 3, 2022

Very proud, of course, as it proves our ongoing commitment and investments have found an important new appreciation on the market. WWS solves major industry challenges such as improving self-service security or enhancing the retail banking customer experience of digital self-service banking.

Innovation 147

Innovation ATM Software Policies 147

Perficient

AUGUST 20, 2020

B2B Players Can’t Offer B2C Experiences (Or Can They?). Lack of Unique Content (for Manufacturers and Retailers). Mapping out your budget and resources is essential, of course. Weak Site Architecture and Interlinking: Not only are these essential to good user experience, but they are also crucial for SEO.

Google 452

Google Examples Trends Tools 452

PYMNTS

DECEMBER 14, 2016

As the band Europe famously sang — we have reached the final countdown when it comes to the holiday retail season. So why the Visa-Stub Hub tie in — and how does it speak to the rest of Visa’s 2016 holiday retail strategy? The modern customer expects a top-notch user experience. This choice was not exactly accidental.

Online 100

Online Retail User Experience Data 100

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

FEBRUARY 4, 2019

There were cheap sofas in abundance on the planet — and of course extremely expensive options out there. The plan from our perspective was to create a user experience online first that would enable shoppers to easily customize a piece,” said Royer. But something simple, purpose build and of high quality for the middle market.

San Francisco 122

San Francisco Branding Austin Customer Experience 122

PYMNTS

FEBRUARY 4, 2019

There were cheap sofas in abundance on the planet – and of course extremely expensive options out there. The plan from our perspective was to create a user experience online first that would enable shoppers to easily customize a piece,” said Royer. That, he noted, seemed to be the donut hole in the market.

San Francisco 101

San Francisco Branding Austin Customer Experience 101

PYMNTS

AUGUST 16, 2018

The shift to digital and mobile forms of payments and commerce is undeniable across various areas such as retailing, banking and B2B payments. Reactive ways of doing things can degrade the user experience — and that can drive away consumers. Future-Proofing. Or just an upgrade?

Mobile 127

Mobile Payments Security Innovation 127

PYMNTS

FEBRUARY 13, 2018

Lingerie is a Valentine’s Day type of purchase, and, as Adore Me ’s Vice President of Customer Engagement Nicolas Capuono explained, it’s a purchase experience his firm is deeply dedicated to fixing. Capuono noted nearly half of Adore Me’s team is devoted to the user experience (UX) and IT.

UX 101

UX Branding Innovation User Experience 101

PYMNTS

DECEMBER 19, 2019

Later, as a businessperson, he wondered if that experience could be modernized, scaled and brought to the masses. That idea led him to found Get the Gallery , which, as an early-stage Denver startup, focuses on improving the customer experience as well as the user experience on its website.

Denver 131

Denver San Diego Colorado Nashville 131