Perficient

FEBRUARY 8, 2022

Perficient’s Kevin Colletti recently joined forces with Srini Alagarsamy and Patrick Daly from GM Financial, as well as Adobe’s Chris Young to present the webinar, “How GM Financial Elevates the Customer Experience with Journey Science.” 76% of customers get frustrated when their service experiences are not personalized.

Customer Experience 294

Customer Experience Meeting Analysis Strategy 294

Perficient

MARCH 17, 2025

The financial services sector is experiencing transformative changes driven by technological advancements and innovative trends. Additionally, the emergence of embedded finance and an increased focus on regulatory compliance are compelling financial institutions to continuously adapt and innovate.

Trends 221

Trends Analytics Compliance Strategy 221

Perficient

FEBRUARY 16, 2021

Customer expectations have evolved drastically due to the impact that digital technology has placed on the customer experience. There is also no question that Covid-19 has changed the digital game by increasing digital transformations and creating a demand for a smooth digital experience.

Customer Experience 489

Customer Experience Arizona Branding Examples 489

Perficient

FEBRUARY 27, 2025

Digital transformation will remain a powerful force, with advancements in AI and machine learning enabling unparalleled operational efficiencies and hyper-personalized customer experiences. In 2025, banks will face a more complex regulatory environment, with new rules focused on data privacy, cybersecurity, and sustainability.

Banking Trends 221

Banking Trends Trends Digital Banking Customer Experience 221

Perficient

JANUARY 21, 2025

The insurance industry in 2025 is at a pivotal point, with key digital insurance trends leading the charge in transforming how carriers operate and interact with customers. Carriers must innovate, adapt to these changes, and leverage new technologies to maintain a competitive edge.

Trends 221

Trends Customer Experience social media Innovation 221

Perficient

FEBRUARY 22, 2023

AI is increasingly being used to automate a variety of tasks in financial services institutions, including customer service, fraud detection, and loan applications. Banks are using AI to analyze large amounts of data, make predictions, and automate complex processes. We’re observing the banking industry’s growing use of RPA.

Trends 474

Trends North Carolina Customer Experience Charlotte 474

PYMNTS

JULY 12, 2019

And, in retail, sellers of health and beauty products are very prepared to embrace innovation in comparison to healthcare service providers. All This, Today In Data. Data: $775 M: Predicted losses due to account takeovers at call centers by 2020. 35 B: Expected value of the global call center software market by 2025.

Customer Experience 190

Customer Experience Data Comparison Innovation 190

Perficient

JULY 20, 2020

His business-priority-first focus is centered on understanding client’s challenges in acquiring, engaging, and retaining customers through a data-driven, iterative approach. CX Strategy & Retail Innovation Summit | July 28th. Digital Frictionless Customer Experience. Data Monetization. Visit Our Booth!

Customer Experience 526

Customer Experience Analytics Marketing Strategies Leadership 526

Chris Skinner

JULY 19, 2017

I just attended an EFMA conference where the opening presentation talked about the most innovative banks in the world. The natural language interfaces combine artificial intelligence and voice recognition to provide an exceptional customer experience. These are the ones I quite liked, so it’s not exhaustive.

Innovation 298

Innovation Capital Conference Customer Experience 298

Perficient

JULY 31, 2020

One of the things that the COVID-19 pandemic has taught us is the value of data. If you’re like me, you’ll open your trusted data source and check what the COVID-19 count is across different parts of the world. Our world in Data (.gov). The Value of Data Through COVID-19. Let me explain!

Data 354

Data Analytics Strategy social media 354

Perficient

OCTOBER 26, 2020

Improved Consumer Experience Possibilities with 5G. Realtime Data Automation. Consumer markets have tried to deliver Immersive and personalized customer experiences with fits and starts, but with limited success. Consumers expect flawless experiences and to-date, existing networks have been a barrier to that.

Video 476

Video United States Apple Innovation 476

PYMNTS

AUGUST 6, 2019

Allow us at PYMNTS to do our own small part in that ongoing effort, and apply that quote to the world of B2B customer experience — and the never-ending push to build a better digital ecosystem around that concept. A robust, predictive and personal customer experience (CX), arguably, is becoming the name of the game. “CX

Customer Experience 170

Customer Experience Data Technology Examples 170

Bank Innovation

APRIL 20, 2020

Melissa Stevens, chief digital officer of the 160-year-old Fifth Third Bank, is using data to advance the bank’s innovation and customer service strategy, one that hinges on being a relationship-based bank.

Data 259

Data Strategy Innovation Customer Experience 259

Perficient

MAY 28, 2020

Oracle’s suite of enterprise applications; ERP, SCM, EPM, and Data & Analytics all lead the industry to new fond levels of efficiency and innovation with special focus on the four desired areas of business outcome below; I. Using Oracle Data & Analytics to Manage Business Decisions .

Analytics 340

Analytics Customer Experience Risk Management Mobile 340

Bank Innovation

OCTOBER 11, 2017

EXCLUSIVE— It’s no secret that banks don’t move all that fast when it comes to new innovations, but most are starting to match fintechs at the customer experience level, according to Verizon, which provides software and internet connectivity to much of the industry.

Fintech 389

Fintech Customer Experience Software Innovation 389

Perficient

FEBRUARY 12, 2025

Payments Trend #1: AI-Driven Payment Innovations The landscape of payments and financial services in 2025 will be marked by groundbreaking innovations and user-centric designs powered by Generative AI (GenAI). Embracing advanced security features such as biometric authentication will enhance user experience and protect data.

Trends 221

Trends Payments Compliance blockchain 221

Perficient

AUGUST 4, 2024

Microsoft’s Azure Integration Services , a suite of tools designed to seamlessly connect applications, data, and processes, is emerging as a game-changer for the financial services industry. This connectivity enhances interoperability, allowing for streamlined operations and improved data flow across various platforms.

Industry 467

Industry Compliance Examples Risk Management 467

PYMNTS

JULY 1, 2019

Hacks and data breaches have become all too common, with fraudsters turning to “brute force” attacks and plugging in commonly used passcodes to gain access to users’ accounts. Unfortunately, FIs are often caught between balancing more stringent security tools and offering the seamless experiences consumers crave.

Customer Experience 187

Customer Experience Tools Fraud Security 187

PYMNTS

JANUARY 6, 2021

And according to Doug Brown, senior vice president and general manager of digital banking at NCR , simplicity and innovation have turned what could have been a disastrous year into a transformational pivot for the better. Brown said in a recent conversation with PYMNTS’ Karen Webster.

Innovation 318

Innovation Data Examples Community Bank 318

South State Correspondent

APRIL 1, 2025

Banks must ensure robust security measures are in place to protect customer data. Regulatory Challenges: Banks must navigate complex regulatory environments to ensure compliance with data protection and communication laws when using RCS. RCSs power in the ability to deliver 1:1 marketing and customer support.

Marketing 195

Marketing Security Analytics User Experience 195

Bank Innovation

FEBRUARY 26, 2020

While data aggregators and bankers participating in the forum agreed on the principle that consumers should have the right […]. on Wednesday.

Data 300

Data Washington Industry Customer Experience 300

Perficient

SEPTEMBER 10, 2020

Empathetic leaders go even farther, developing systems of insight to turn vast amounts of data into meaning. They develop analytics platforms that support learning at scale so they can drive the personalized experiences that lead to competitive advantage. Issues that can make or break customer experience success.

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

Perficient

OCTOBER 24, 2024

As noted at the time by the OCC, advances in computing capacity, increased data availability, and improvements in analytical techniques have significantly expanded opportunities for banks to leverage AI for risk management and operational purposes. The evolution of electronic trading provides a valuable case study to consider.

Regulation 221

Regulation Risk Management Compliance Fraud 221

Perficient

NOVEMBER 23, 2020

The power of data and artificial intelligence can help us do that.” Lisa Frazier, Head of the Wells Fargo Innovation Group. In an age where 64% of people would consider banking with a tech company, financial services companies are focused more and more on personalized customer interactions.

Customer Experience 309

Customer Experience Digital Strategies Data Tools 309

Perficient

SEPTEMBER 15, 2020

Savvy healthcare innovators leverage the power of consumerization by first observing what works in domains outside of their own, and then adapting those successes to address their own challenges. What might you learn from studying emerging innovations used by virtual personal trainers, e-learning platforms, or even credit card companies?

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

MAY 1, 2020

have passed laws or implemented programs over the past two years to put more focus on digital banking and data security, fundamentally changing how online transactions work. The presence and curation of FinTechs is growing … and we are leveraging the technologies offered by FinTech players to enhance customer experience.

Innovation 245

Innovation Regulation Digital Banking Security 245

Bank Innovation

OCTOBER 28, 2019

Mastercard has unveiled a series of principles that underline its approach to data security and privacy. In a report about global data responsibility, the payments company outlined six guiding principles that companies can abide by when protecting their customers’ data.

Security 199

Security Data Innovation Report 199

Perficient

NOVEMBER 30, 2020

Product innovation teams can have a multitude of ideas or designs for products that will forever change the way their client’s businesses work, as well as how consumers interact with them. Follow these steps to ensure your product innovation team knows what it takes to deliver exactly what the client needs.

Innovation 294

Innovation Marketing User Experience Leadership 294

PYMNTS

MARCH 26, 2020

That lack of physical access has been a major stumbling block for FinTechs as they’ve tried to move from offering their customers a specific financial service – such as lending, saving or investing – toward becoming their primary financial services relationship. But the FinTechs, Baird noted, are adapting and innovating around that issue.

Innovation 241

Innovation Fintech Data Examples 241

PYMNTS

MARCH 17, 2020

Simply put, the back-office systems are ill-equipped to handle the demands of technological innovation, especially as financial services cross channels. You want to provide your customer with new and differentiated services, but at the same time, there are limitations to systems’ ability to scale without affecting stability or performance.”.

Innovation 228

Innovation Payments System Security 228

Perficient

FEBRUARY 18, 2021

Released in 2018, ORC was built organically and is the type of innovation that will enable organizations to bring key business functionality on the same platform. Better data quality due to reduced integrations: . This reduces the number of costly data errors that may arise throughout the recruiting, hiring and onboarding processes.

Data 497

Data User Experience Tools Mobile 497

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. Drive innovation with creative talent and practices.” Partnering with the right digital transformation service provider is vital to thrive in this digital age.

Digital Strategies 419

Digital Strategies Strategy Report Customer Experience 419

PYMNTS

MARCH 20, 2020

Open banking’s impact on small- to medium-sized businesses (SMBs) continues to proliferate as traditional financial institutions (FIs) embrace the opportunity to unlock data for third-party platforms. ’s experience is quickly influencing the way SMB lenders approach open banking in other markets like the U.S. In the U.K.,

Lending 233

Lending Data User Experience Fraud 233

Bank Innovation

DECEMBER 9, 2019

The notion that customers don’t trust non-legacy banking brands is starting to fade, at least in the U.K. Kearney released this month entitled “How Convenience, Innovation, and Trust Will Shape Tomorrow’s Banking,” noted that while U.K. A study from consultancy A.T.

Study 293

Study Data Branding Innovation 293

Bank Innovation

DECEMBER 3, 2019

Banking technology company Finastra is enhancing the rollout of its customer data strategy as clients face new competition. As part of this effort, the London-based company hired Lisa Fiondella as its first-ever chief data officer in November.

Data 243

Data Management Strategy Technology 243

Perficient

DECEMBER 19, 2023

In today’s competitive landscape, prioritizing customer experience is essential for success, making it crucial for organizations to choose the right professional services partner to help them deliver exceptional experiences that meet customer expectations. ” What Does This Mean for Our Clients? .”

Report 251

Report Customer Experience Innovation Strategy 251

Perficient

APRIL 14, 2022

Let’s look at four important areas that are actively shaping the insurance industry and the commerce experience – data, processes, technology, and our people. . Leveraging Data Responsibly . population is considered millennial or younger as of July 2019), the demand for personalization in the commerce experience grows.

Strategy 332

Strategy Tools Industry Data 332