PYMNTS

FEBRUARY 26, 2020

Migrating to Paytronix allowed Qdoba to integrate its already loyal customers, along with a new mobile-branded phone app and its Olo-powered online ordering service, all in one place. Qdoba will also be working with the Paytronix Data Insights service with its new partnership.

Customer Experience 130

Customer Experience Mobile Marketing Strategies Branding 130

Perficient

NOVEMBER 30, 2020

Today, I will dive into the customer data management challenges financial companies might encounter when starting their personalization journey. Data management in any financial services firm is complex. It’s a data-intensive business. To add to this complexity, much of the data is unstructured.

Management 309

Management Data Analytics Course 309

Perficient

JULY 21, 2023

Salesforce Data Cloud is a real-time, unified data platform that helps businesses connect, harmonize, and engage with their customers. It provides a single view of the customer across all channels, enabling businesses to deliver real-time personalized experiences.

Industry 221

Industry Data Training Technology 221

Perficient

DECEMBER 19, 2023

In today’s competitive landscape, prioritizing customer experience is essential for success, making it crucial for organizations to choose the right professional services partner to help them deliver exceptional experiences that meet customer expectations. ” What Does This Mean for Our Clients?

Report 251

Report Customer Experience Innovation Strategy 251

Perficient

JULY 31, 2020

One of the things that the COVID-19 pandemic has taught us is the value of data. If you’re like me, you’ll open your trusted data source and check what the COVID-19 count is across different parts of the world. Our world in Data (.gov). The Value of Data Through COVID-19. Let me explain!

Data 354

Data Analytics Strategy social media 354

PYMNTS

AUGUST 5, 2020

While video streaming services remain popular, research indicates more consumers are also turning to online gaming and gambling platforms. The Tracker also examines how both fraudsters and online gaming platforms are employing new emerging technologies to muscle bad actors out of these services. Skillz Takes Offline Bowling Online.

Online 278

Online Report Fraud Mobile 278

PYMNTS

JULY 1, 2019

Hacks and data breaches have become all too common, with fraudsters turning to “brute force” attacks and plugging in commonly used passcodes to gain access to users’ accounts. Unfortunately, FIs are often caught between balancing more stringent security tools and offering the seamless experiences consumers crave.

Customer Experience 187

Customer Experience Tools Fraud Security 187

Bank Innovation

OCTOBER 2, 2017

EXCLUSIVE— As recent hacks such as Equifax demonstrate, credit providers have work to do to gain back consumer trust, and doing so is going to require fixing the customer experience as well as data security.

Customer Experience 150

Customer Experience Security Data Online 150

Perficient

FEBRUARY 16, 2021

Customer expectations have evolved drastically due to the impact that digital technology has placed on the customer experience. There is also no question that Covid-19 has changed the digital game by increasing digital transformations and creating a demand for a smooth digital experience.

Customer Experience 489

Customer Experience Arizona Branding Examples 489

FICO

FEBRUARY 26, 2021

Many financial institutions are trying to create a “360 degree view” of their customer to determine the best experience for them. Gathering customer data and using it in a meaningful way is seen as a complicated and resource-intensive problem to execute. Use Digital Interaction Data to Inform Customer Decisions.

Customer Experience 52

Customer Experience Data Resources Mobile 52

PYMNTS

AUGUST 26, 2019

The latest Payments And The Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. What else can it do, though, especially for online marketplaces? Much has been written about artificial intelligence (AI)-powered tools for fraud detection and security.

Customer Experience 109

Customer Experience Millennials Retail social media 109

Perficient

FEBRUARY 27, 2024

Harnessing data insights for informed decision-making and actionable analytics. Prioritizing transparency to meet evolving customer expectations and enhance client experiences. Utilizing digital tools to break down operational silos and facilitate data flow.

Trends 221

Trends Industry Operations Customer Experience 221

Celent Banking

SEPTEMBER 30, 2015

Customer Stories. Experience Recovery. These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. This enables firms to mine and analyze the data to inform customer-centric innovation.

Customer Experience 100

Customer Experience social media Charlotte Conference 100

PYMNTS

MAY 16, 2019

Death, taxes and data breaches – those are perhaps the only sure things in life, and new evidence is emerging that hackers are finding increasing profit in targeting online retailers. The news comes amid yet another online retail cyberattack, this one targeting Japan’s Fast Retailing, the company that owns the Uniqlo retail chain.

Retail 218

Retail Online Cards Data 218

PYMNTS

NOVEMBER 24, 2020

Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases and transact during the ongoing COVID-19 pandemic. It also found that just 16 percent of U.S. About The Tracker.

Online 272

Online Report Customer Experience Analytics 272

PYMNTS

APRIL 9, 2020

Building a secure customer journey is always a bit of a balancing act. It has to be secure first and foremost, particularly when payments data is on the line. But it is also to see when the customer is a good guy or a VIP — and decide in real time to make the experience easier and faster.

Online 236

Online Fraud Security Branding 236

PYMNTS

JANUARY 19, 2021

Corporate buyers are quickly shifting their purchasing habits online, and seeking more efficient experiences from product sourcing through to checkout. With B2B eCommerce proliferating, the market is rapidly evolving to make way for new business and payment models in response to customer demand.

Online 275

Online Marketing Payments Operations 275

Perficient

AUGUST 4, 2023

A proven track record of guiding businesses through digital complexities is crucial for unlocking their full potential, driving efficiency, and ensuring exceptional customer experiences, leading to long-term success. We put customers at the center of our digital strategy formulation process.

Digital Strategies 419

Digital Strategies Strategy Report Customer Experience 419

Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Accessibility. . Education and advocacy.

Community 275

Community Customer Experience ATM Examples 275

FICO

MARCH 9, 2022

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. But the online shift has also created opportunities for financial institutions to demonstrate their strong fraud controls in the digital space.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

Accenture

SEPTEMBER 30, 2019

It’s no secret that the big tech companies—especially the ‘GAFA’ of Google, Amazon, Facebook and Apple—are using data to personalise and target offers to customers, and getting better returns as a result. And customers’ expectations of their banks are being set not by other banks, but by disruptors outside financial services.

Data 170

Data Customer Experience Analytics Case Study 170

PYMNTS

JANUARY 13, 2021

Experts predicted that up to $190 billion would be spent online this year, a 35.8 The prevalence of online commerce opens new doors for digital fraud, however, both from career fraudsters and opportunistic customers. Phishing scams were on the rise all year, while a survey of online shoppers found that 40.3

Fraud 189

Fraud Analytics Data Retail 189

PYMNTS

JANUARY 8, 2021

"As digital migration accelerates, managing authentication and online fraud while optimizing the consumer's experience has become one of our customers' top challenges,” Equifax CEO Mark W. Begor said in the announcement.

Idaho 295

Idaho Fraud United States Customer Experience 295

Perficient

OCTOBER 20, 2020

Working within outdated, limited supply chain models can cause suboptimal inventory management due to a lack of data correlation and system integrations between suppliers, carriers, and consumers. With the increase of online shopping due to COVID-19, the need to fulfill against extreme demand becomes more important than ever.

System 324

System How To Customer Experience Meeting 324

Perficient

MAY 28, 2020

Oracle’s suite of enterprise applications; ERP, SCM, EPM, and Data & Analytics all lead the industry to new fond levels of efficiency and innovation with special focus on the four desired areas of business outcome below; I. Using Oracle Data & Analytics to Manage Business Decisions .

Analytics 340

Analytics Customer Experience Risk Management Mobile 340

Independent Banker

FEBRUARY 28, 2023

Illustration by The Laundry Room/Stocksy Customer data fuels efficient and effective marketing these days. Community banks own an enviable amount of data, but not all are leveraging it to its fullest extent. By Mindy Charski People share important data about themselves with their community bank in myriad ways.

Community Bank 129

Community Bank Community Marketing Data 129

South State Correspondent

JUNE 14, 2024

Over the last ten years, many banks have strived to create a more open and flexible environment in which to be able to introduce new products and control the customer experience. Most mobile and online banking platforms allow little innovation and customization.

Digital Banking 195

Digital Banking Customer Experience Meeting Analytics 195

South State Correspondent

JUNE 14, 2024

Over the last ten years, many banks have strived to create a more open and flexible environment in which to be able to introduce new products and control the customer experience. Most mobile and online banking platforms allow little innovation and customization.

Digital Banking 195

Digital Banking Customer Experience Meeting Analytics 195

PYMNTS

JANUARY 18, 2021

Treasurers must also offer customers online access to manage their FX risks through digital channels, as the mismanagement of FX channels can lead to even more risk if customers are not proactively engaged.

Analytics 319

Analytics Data Risk Management Management 319

Bank Innovation

OCTOBER 17, 2019

Chime, an online banking startup with more than 5 million customers, has been suffering an outage for much of past 24 hours that has left customers without access to their money. The startup blamed the disruption on an unspecified issue with a payments processor and said data was not at risk.

Online 170

Online Data Payments Customer Experience 170

PYMNTS

JANUARY 16, 2019

Bebe, eCommerce, online store, loyalty program, clubbebe, website, online shopping, women’s fashion, women’s clothing, retail, news. The retailer bebe has launched a new online store and an enhanced customer loyalty program, partnering with Branded Online on both projects.

Online 113

Online Branding Retail Customer Experience 113

PYMNTS

OCTOBER 10, 2018

That means being able to use features, like online and mobile app ordering and self-service kiosks, that make ordering faster and more convenient. In fact, 62 percent of customers said innovations would make them more inclined to visit QSRs in the future, according to the latest PYMNTS Restaurant Readiness Index.

Innovation 152

Innovation Customer Experience Data America 152

PYMNTS

DECEMBER 2, 2020

An increasingly common strategy to address the paper receipt headache is to implement optical character recognition (OCR) technology, which requires employees to take a photo of a receipt to digitize its data. Doing Away With Receipts. According to Petersen, today's expense management technology is based on outdated workflows.

Data 163

Data Management Fraud System 163

Accenture

MAY 7, 2019

What they are specifically discussing is the Revolut account and how impressed they are with the overall customer experience and features (I’m paraphrasing a bit). As of December 2018, Revolut had 200,000 Irish customers , an increase of fourfold in just over a year. The Know-Your-Customer (KYC) conundrum.

Customer Experience 270

Customer Experience Online Millennials social media 270

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 71

Customer Experience Retail San Diego Study 71

Perficient

MARCH 3, 2023

In our last blog, How Embedded Finance is Changing Purchasing & Borrowing Behaviors , we looked at embedded payments and loans and why companies would want to offer (increased sales, lower inventory, processing costs, data gathering) these bank-like services.

Meeting 275

Meeting Customer Experience Apple Innovation 275

PYMNTS

DECEMBER 12, 2019

It’s been said that the holy grail of commerce is data. Even that holy grail has a holy grail — where data is accessible and usable in real time. Payments are becoming increasingly invisible, embedded in the consumer experience offered by merchants. On another level, they can serve merchant partners’ needs.

Data 149

Data Payments Software Course 149