Perficient

AUGUST 23, 2021

Data fuels the engine of the digital economy. Connected experiences, in the context of the customer relationship, are driven by a robust data set that confidently presents integrated, diverse data to enable actionable insights that can be automated across the customer’s journey. by the middle of the 2020s.

Data 508

Data Analytics Trends Fraud 508

PYMNTS

OCTOBER 6, 2020

The panel included Kivanc Onan , head of B2B Payments, Financing and Protection, North America for Alibaba ; Rob Rosenblatt , CEO of Behalf ; Sarfraz Nawaz , Digital Transformation, Supply Chain at Johnson & Johnson ; Tony Uphoff , CEO of Thomas ; and Trish Fisher , senior director, Treasury Operations at WeWork. The Supply Chains.

Customer Experience 211

Customer Experience Payments Online Management 211

Perficient

AUGUST 28, 2020

It has been written in Utility industry publications that there is an enormous opportunity to marry Operational Technology and key Finance systems and use emerging technologies such as predictive analytics to build Data that Utility executives can strategically model with and plan to ensure the best and most efficient customer experience.

Analytics 340

Analytics Company Data Comparison 340

Perficient

AUGUST 4, 2024

Microsoft’s Azure Integration Services , a suite of tools designed to seamlessly connect applications, data, and processes, is emerging as a game-changer for the financial services industry. This connectivity enhances interoperability, allowing for streamlined operations and improved data flow across various platforms.

Industry 467

Industry Compliance Examples Risk Management 467

Perficient

OCTOBER 29, 2024

We implemented Twilio Flex and leveraged its outbound notification capabilities to support customized messaging while also integrating their cloud-based outbound dialer and workforce management suite. Managing this complexity and maximizing the value of this network requires a good business and digital transformation strategy.

Industry 473

Industry Customer Experience Strategy New York 473

Perficient

JULY 21, 2023

Salesforce Data Cloud is a real-time, unified data platform that helps businesses connect, harmonize, and engage with their customers. It provides a single view of the customer across all channels, enabling businesses to deliver real-time personalized experiences.

Industry 221

Industry Data Training Technology 221

PYMNTS

JANUARY 16, 2020

Businesses that combine advanced technologies with low-tech weapons like strong customer relationships will better position themselves to not just survive, but thrive in this increasingly competitive market. Trint is operating in a fast-growing, highly competitive field that has drawn in technology giants such as Microsoft and Google.

Customer Experience 131

Customer Experience Fraud Video Security 131

Perficient

NOVEMBER 30, 2020

Today, I will dive into the customer data management challenges financial companies might encounter when starting their personalization journey. Data management in any financial services firm is complex. It’s a data-intensive business. To add to this complexity, much of the data is unstructured.

Management 309

Management Data Analytics Course 309

Perficient

FEBRUARY 22, 2023

AI is increasingly being used to automate a variety of tasks in financial services institutions, including customer service, fraud detection, and loan applications. Banks are using AI to analyze large amounts of data, make predictions, and automate complex processes. We’re observing the banking industry’s growing use of RPA.

Trends 474

Trends North Carolina Customer Experience Charlotte 474

Cisco

JULY 29, 2021

Digital Experience Visibility. In today’s world of applications moving to edge, applications moving to the cloud, and data everywhere – we really need to be able to manage IT irrespective of where we work, as well as where the applications are hosted or consumed from. Visualize anything: end to end in a unified connected data format.

Customer Experience 168

Customer Experience User Experience Analytics Resources 168

Perficient

FEBRUARY 27, 2024

Platform Modernization: Enhancing Efficiency Across the Value Chain Organizations are actively embracing artificial intelligence (AI) and cloud technologies to streamline operations and gain insights. Leveraging cloud technology for streamlined operations and enhanced scalability.

Trends 221

Trends Industry Operations Customer Experience 221

Perficient

FEBRUARY 29, 2024

Banking institutions are responding by integrating advanced technologies, particularly artificial intelligence and data analytics, into their lending operations to enhance efficiency and adaptability. Explore and integrate alternative data sources and innovative scoring models to offer fairer assessments of creditworthiness.

Trends 221

Trends Industry Analytics Compliance 221

PYMNTS

DECEMBER 1, 2020

1) that it is working with data cloud provider Snowflake to provide enhanced, artificial intelligence- (AI) driven insights into customer behavior, according to an emailed press release. Data on Demand is the key to unlocking huge amounts of both new and existing data from many sources.”.

Data 234

Data Fraud Customer Experience Analysis 234

Accenture

MAY 14, 2019

In the first of a four-part series, our team of guest bloggers will share how getting to simplified, future-ready bank operations may be more easily imagined. . Customers want and expect fast, seamless and personalized service, 24/7 across multiple channels. 1 So, how do banks get to simplified, future-ready bank operations?

Operations 231

Operations System America Strategy 231

PYMNTS

APRIL 27, 2017

Oracle, the software company, is getting into the artificial intelligence market, announcing a bunch of AI-focused capabilities for its Customer Experience Cloud Suite. According to a report in TechCrunch , the new enhancements are aimed at providing users with better, faster and more customized experiences.

Customer Experience 115

Customer Experience Data Software Tools 115

Perficient

JULY 18, 2024

A Modernized Wealth Management Platform We started by designing and implementing a real-time data fabric and API architecture that connects more than 50 proprietary and third-party applications. Next, we migrated data to a new AWS-hosted client reference database powered by Apache Glue and DynamoDB.

Management 221

Management Data Customer Experience Innovation 221

Cisco

APRIL 26, 2022

The future of financial services will be shaped by the ability of financial institutions to extract and deliver more customer value from data. Those opportunities will rely on data and analytics for real-time decision making. Creating new customer value from AI. What Lies Ahead.

Big Data 139

Big Data Data Analytics Examples 139

Celent Banking

SEPTEMBER 30, 2015

Customer Stories. Experience Recovery. These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. This enables firms to mine and analyze the data to inform customer-centric innovation.

Customer Experience 100

Customer Experience social media Charlotte Conference 100

Perficient

JULY 19, 2023

By harnessing the power of AI, regional insurance carriers can streamline their operations, enhance customer experience, and make more informed decisions. By automating these processes, carriers can significantly reduce operational costs and improve efficiency.

Regional 221

Regional Customer Experience Strategy Policies 221

PYMNTS

JUNE 19, 2020

QSRs’ first steps when reopening their locations have been upgrading dine-in areas and stepping up employee safety measures to reassure customers, explained Ray Wiley , CEO at Dayton, Ohio-based Hot Head Burritos. The Mexican food chain operates 77 locations in eight states as well as 35 Rapid Fired Pizza restaurants. Lessons Learned.

Customer Experience 141

Customer Experience social media Ohio Operations 141

Perficient

OCTOBER 15, 2020

The world of modern data and analytics continues to evolve and is very exciting. The change really began in earnest about 10 years ago with the introduction of Hadoop and big data processing. While this explosion of data use cases started on premises, it is most certainly migrating to the Cloud as the primary platform.

Analytics 332

Analytics Data Video Big Data 332

PYMNTS

JANUARY 18, 2021

Such silos prevent treasurers from comprehensively analyzing and gaining insights into companies’ cash flows and expenditures, hindering organizations from operating efficiently and reacting to customers’ needs in an agile manner. Each company’s risk management approach must therefore be tailored to its specific business needs.

Analytics 319

Analytics Data Risk Management Management 319

Perficient

OCTOBER 18, 2021

Additionally, the more an institution supplies customers with control over how they want to manage their account and be communicated with, the better the outcome from the customer. Customer experience really matters in collections. The creditor who prioritizes the customer always gets paid first.

Strategy 492

Strategy Customer Experience Analytics Groups 492

Cisco

DECEMBER 21, 2020

As you read in part one of this blog, due to the pandemic and the resultant exponential increase in digital transactions, Customer Experience is far more paramount than ever before, across all demographics. This is mainly due to the fact that existing individual cloud-provided tools are not integrated and create data silos.

Customer Experience 93

Customer Experience Innovation Policies Security 93

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. These scenarios include enterprise transformation, customer experience (CX) transformation, data and analytics transformation, and infrastructure and operational transformation.

Digital Strategies 419

Digital Strategies Strategy Report Customer Experience 419

Perficient

APRIL 14, 2022

With the rise in vaccination rates and a hopeful return to a “new normal,” it won’t be possible to put the genie back in the bottle and return to legacy operations. Let’s look at four important areas that are actively shaping the insurance industry and the commerce experience – data, processes, technology, and our people. .

Strategy 332

Strategy Tools Industry Customer Experience 332

PYMNTS

MARCH 20, 2020

Open banking’s impact on small- to medium-sized businesses (SMBs) continues to proliferate as traditional financial institutions (FIs) embrace the opportunity to unlock data for third-party platforms. ’s experience is quickly influencing the way SMB lenders approach open banking in other markets like the U.S. In the U.K.,

Lending 233

Lending Data User Experience Fraud 233

Bank Innovation

NOVEMBER 25, 2019

The Clearing House this month rolled out a data-sharing legal agreement model for banks to use when partnering with third-party technology companies. The draft agreement is intended to streamline the operational implementation of data-sharing arrangements.

Data 259

Data Operations Technology Company 259

Perficient

MAY 28, 2020

Oracle Utilities has long been a leader in industry applications for operations at power generation companies. Oracle’s suite of enterprise applications; ERP, SCM, EPM, and Data & Analytics all lead the industry to new fond levels of efficiency and innovation with special focus on the four desired areas of business outcome below; I.

Analytics 340

Analytics Customer Experience Risk Management Mobile 340

PYMNTS

JUNE 22, 2016

Businesses are utilizing massive amounts of data and spending countless dollars and hours implementing the analytics tools needed to make sense of it all. But what if the way companies are going about big data and analytics is wrong?

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

Perficient

DECEMBER 30, 2020

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. But even the best companies struggled to keep customer satisfaction levels high during 2020. See Report: Digital Transformation Is Key To Boosting Customer Satisfaction.

Online 421

Online Study Branding Customer Experience 421

Accenture

SEPTEMBER 30, 2019

It’s no secret that the big tech companies—especially the ‘GAFA’ of Google, Amazon, Facebook and Apple—are using data to personalise and target offers to customers, and getting better returns as a result. And customers’ expectations of their banks are being set not by other banks, but by disruptors outside financial services.

Data 170

Data Customer Experience Analytics Case Study 170

Perficient

JULY 12, 2022

Fueled by consumers’ willingness to share their data in return for timely and relevant experiences, personalization requires continually learning about the customer and applying this knowledge into the relationship and creating authentic, individualized experiences. Elements of Delivering a Personalized Experience.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

Perficient

SEPTEMBER 29, 2022

Embedded finance is the “embedding” of payment or banking software into non-financial services companies’ operations. APIs allow data among disparate software systems to be transferred back and forth and used across applications. . Financial APIs are particularly complex because of the heightened sensitivity of financial data.

Customer Experience 294

Customer Experience Software Cards Data 294

PYMNTS

SEPTEMBER 24, 2018

24) the introduction of the Open Data Initiative at the Microsoft Ignite conference being held this week. At the same time, companies are struggling to get a complete view of interactions with customers and operations, creating the need to combine all of the data in one place.

Data 135

Data Customer Experience Conference Software 135

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. Jason has been with Citizens for three years, leading the Fraud Detection and Claims Operations teams since 2016.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

Insights on Business

MAY 18, 2018

The world’s data is doubling every 12 months. And financial transactions are among a fast-growing subsection of data types. It’s a model where we gather data, convert it into knowledge, create real-time insights from that knowledge and turn those insights into better decisions, actions and, ultimately, outcomes.

Operations 93

Operations Security Cyber Security Customer Experience 93