South State Correspondent

AUGUST 15, 2022

The reality is that banks don’t think from the customer’s perspective enough. The customer experience is horrible for many bank processes. Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position.

Customer Experience 195

Customer Experience Training Strategy Data 195

Perficient

DECEMBER 4, 2020

This transition is never the easiest for either party, but businesses must adapt and step up their game when accommodating and providing a seamless shopping experience for their customers. Here are tips discussed to ensure customers receive the best shopping experience in conjunction with an unexpected, digital switch.

Customer Experience 309

Customer Experience social media Branding Retail 309

PYMNTS

JANUARY 22, 2021

Mastercard ’s Vice President, Global Head of Product for Artificial Intelligence (AI) Express and Credit Risk Amyn Dhala told Karen Webster in a discussion that technology can make that real-time risk management attainable. The AI algorithm constantly updates its data. Driving Actionable Intelligence In Real Time.

Customer Experience 266

Customer Experience Tools Risk Management Data 266

PYMNTS

NOVEMBER 1, 2018

To better serve clients and help make their businesses run smoother and more efficiently, FinTech startups are tackling an array of challenges, from data security to card declines to clunky customer experiences. When it comes to the customer experience, AvidXchange’s Denise Leleux looks through a few different lenses.

Customer Experience 162

Customer Experience Security Data Cards 162

Perficient

OCTOBER 29, 2024

Each year, it continues to improve, offering more relevant content, valuable industry connections, and opportunities to delve into emerging technologies. This year’s event was no exception, showcasing the importance of personalization to the customer, tech-driven relationship management, and AI-driven underwriting processes.

Industry 473

Industry Customer Experience Strategy New York 473

Perficient

JULY 15, 2020

can leverage the Modern Data Platform approach. Marry in people, process and technology and you have Producers and Consumers with a great value add. The explosion of data and advances in digital technologies has completely disrupted our industry as service / solution providers. So how do you embark on this journey?

Data 497

Data Customer Experience Analytics Industry 497

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. The new piece of technology ends up solving a known problem but, in the process, creates more problems, and risks, than it solves.

Technology 195

Technology Customer Experience Data Training 195

PYMNTS

AUGUST 6, 2019

Allow us at PYMNTS to do our own small part in that ongoing effort, and apply that quote to the world of B2B customer experience — and the never-ending push to build a better digital ecosystem around that concept. A robust, predictive and personal customer experience (CX), arguably, is becoming the name of the game. “CX

Customer Experience 170

Customer Experience Data Technology Examples 170

Perficient

JANUARY 20, 2021

Healthcare leaders have access to more healthcare data and technology than ever before allowing them to transform patient and member care. Healthcare Data is Changing Consumer Care. Data, analytics and healthcare consumerism [3:10]. Triple aim and leveraging third party data (Peloton, Fitbit, etc.) [9:10].

Data 508

Data Case Study Analytics Industry 508

Perficient

DECEMBER 2, 2020

Perficient was recently included as a marketing technology integrator in Gartner’s Marketing Technology Vendor Guide, 2020. According to Gartner’s CMO Spend Survey 2020-2021 , marketing technology currently accounts for 26% of budgets – a larger percentage than media, in-house labor, and agencies.

Technology 322

Technology Marketing Houston Marketing Automation 322

PYMNTS

OCTOBER 6, 2020

That’s been spurred in part by the fact that supply chain-focused technology is getting faster, cheaper and easier to scale within companies. Data (and better, electronic communications), she noted, help set expectations among buyers and sellers, such as whether payments are being sent by ACH or when funds will settle.

Customer Experience 211

Customer Experience Payments Online Management 211

Perficient

OCTOBER 13, 2020

As this continued, along with businesses’ desires to prioritize customer relationships over their lifetimes, the value of overall customer experience (CX) has become paramount. Cloud-Based Contact Centers Enable Better Customer Experiences. Transitioning to CX Styled Customer Engagement Solutions.

Technology 340

Technology Customer Experience Software Resources 340

Perficient

FEBRUARY 22, 2023

The Summit brings together experts in the field, including bank executives, technology vendors, and consultants, to discuss the latest advancements in automation and its impact on the banking industry. Banks are using AI to analyze large amounts of data, make predictions, and automate complex processes.

Trends 474

Trends North Carolina Customer Experience Charlotte 474

Perficient

JULY 21, 2023

Salesforce Data Cloud is a real-time, unified data platform that helps businesses connect, harmonize, and engage with their customers. It provides a single view of the customer across all channels, enabling businesses to deliver real-time personalized experiences.

Industry 221

Industry Data Training Technology 221

Perficient

AUGUST 28, 2020

It has been written in Utility industry publications that there is an enormous opportunity to marry Operational Technology and key Finance systems and use emerging technologies such as predictive analytics to build Data that Utility executives can strategically model with and plan to ensure the best and most efficient customer experience.

Analytics 340

Analytics Company Data Comparison 340

PYMNTS

JULY 12, 2019

All This, Today In Data. Data: $775 M: Predicted losses due to account takeovers at call centers by 2020. In recurring payments, subscription commerce is having a “fear of commitment” moment. And, in retail, sellers of health and beauty products are very prepared to embrace innovation in comparison to healthcare service providers.

Customer Experience 190

Customer Experience Data Comparison Innovation 190

Perficient

JANUARY 14, 2021

and Intelligent Data offer audiences expert insights on how digital technology can transform business and reshape customer experiences today. I ntelligent Data. This podcast investigates the value of data and technology to reshape your business. Data and analytics, AI and data privacy in healthcare.

Digital Strategies 499

Digital Strategies Customer Experience Trends Data 499

Perficient

DECEMBER 2, 2020

There are so many ingredients that make up a reliable customer experience program. We know it’s impossible to make it work without the right strategies and technologies, and many different solutions are required to get it right. If they can get a good handle on their data, fantastic things can happen. Is it cost?

Data 294

Data Customer Experience Case Study Branding 294

Perficient

AUGUST 4, 2024

In today’s rapidly evolving digital landscape, financial services organizations are increasingly relying on cutting-edge technologies to stay competitive and deliver exceptional services to their clients. This connectivity enhances interoperability, allowing for streamlined operations and improved data flow across various platforms.

Industry 467

Industry Compliance Examples Risk Management 467

PYMNTS

JANUARY 16, 2020

A two-headed monster of rising churn and rampant fraud is menacing the growing subscription space, and many companies are spending big bucks to roll out innovative fraud-busting technologies to combat it. Trint is operating in a fast-growing, highly competitive field that has drawn in technology giants such as Microsoft and Google.

Customer Experience 131

Customer Experience Fraud Video Security 131

Abrigo

MARCH 2, 2023

Banking technology decisions now affect future growth With the possibility of a recession, community financial institutions may consider a delay or cut in technology spending. Takeaway 2 According to Forrester data, firms pursuing technology-driven innovation grow three to four times faster than industry averages.

Technology 195

Technology Lending Community Software 195

Perficient

JANUARY 26, 2022

TD emphasized that this elevated focus on the customer experience has proven essential to their business strategy and that they are continuing to invest in marketing and technology to ensure their preparedness for continuous growth. “As

Customer Experience 484

Customer Experience Strategy Digital Strategies Analytics 484

Perficient

DECEMBER 19, 2023

In today’s competitive landscape, prioritizing customer experience is essential for success, making it crucial for organizations to choose the right professional services partner to help them deliver exceptional experiences that meet customer expectations. ” What Does This Mean for Our Clients?

Report 251

Report Customer Experience Innovation Strategy 251

PYMNTS

DECEMBER 28, 2017

Over the recent years customer experience has dramatically grown in value to supersede product quality and price. Companies that deliver outstanding customer experience can truly win over the competition, retain more loyal customers and improve their bottom line. So what’s trending in the world of CX today?

Customer Experience 138

Customer Experience Trends Survey Data 138

PYMNTS

JULY 1, 2019

Hacks and data breaches have become all too common, with fraudsters turning to “brute force” attacks and plugging in commonly used passcodes to gain access to users’ accounts. Unfortunately, FIs are often caught between balancing more stringent security tools and offering the seamless experiences consumers crave.

Customer Experience 187

Customer Experience Tools Fraud Security 187

Perficient

NOVEMBER 30, 2020

Today, I will dive into the customer data management challenges financial companies might encounter when starting their personalization journey. Data management in any financial services firm is complex. It’s a data-intensive business. To add to this complexity, much of the data is unstructured.

Management 309

Management Data Analytics Course 309

PYMNTS

FEBRUARY 18, 2020

There’s not much argument against self-checkout systems as a means of improving the customer experience, but at least a temporary blowback to the technology has begun. Opposition from the workforce that could be displaced by the technology is growing louder, even as consumers appear to be embracing self-checkout.

Technology 160

Technology Customer Experience blockchain Data 160

Celent Banking

SEPTEMBER 30, 2015

These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. But as one presenter stated, having more VoC channels doesn’t automatically result in a better customer experience.

Customer Experience 100

Customer Experience social media Charlotte Conference 100

Perficient

JULY 31, 2020

One of the things that the COVID-19 pandemic has taught us is the value of data. If you’re like me, you’ll open your trusted data source and check what the COVID-19 count is across different parts of the world. Our world in Data (.gov). The Value of Data Through COVID-19. Let me explain!

Data 354

Data Analytics Strategy social media 354

FICO

JULY 19, 2022

Wolf, Goat and Cabbage: The Digital Customer Experience Riddle. Disjointed digital customer experiences are causing banking and insurance customers to flee in record numbers. What does this riddle have to do with digital customer and experience and the customer journey? Tue, 07/02/2019 - 02:45.

Customer Experience 52

Customer Experience Strategy Analytics Technology 52

PYMNTS

OCTOBER 8, 2020

They will need to leverage customer data from all channels to put the customer at the center of the experience, and to listen for buying signals as customers traverse from one channel to the next. Leveraging The Data. . “Brands will need to build up their omnichannel muscles in order to compete,” Tran said.

Customer Experience 160

Customer Experience Branding Video Data 160

PYMNTS

AUGUST 26, 2019

The latest Payments And The Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. This would use AI to properly tag and categorize items while also relying on customers’ mobile cameras for more engaging experiences. “I

Customer Experience 109

Customer Experience Millennials Retail social media 109

FICO

FEBRUARY 26, 2021

Many financial institutions are trying to create a “360 degree view” of their customer to determine the best experience for them. Gathering customer data and using it in a meaningful way is seen as a complicated and resource-intensive problem to execute. Use Digital Interaction Data to Inform Customer Decisions.

Customer Experience 52

Customer Experience Data Resources Mobile 52

FICO

JUNE 27, 2022

Build Winning Customer Experiences Without Tanking Efficiency. Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3

Customer Experience 52

Customer Experience Analytics Strategy Management 52

Perficient

FEBRUARY 27, 2024

This blog was co-authored by Perficient’s Insurance Principal and expert: Brian Bell As we step into 2024, the insurance industry faces significant transformations driven by technological advancements and evolving customer expectations. Leveraging cloud technology for streamlined operations and enhanced scalability.

Trends 221

Trends Industry Operations Customer Experience 221

Banking Exchange

AUGUST 31, 2021

It’s undeniable that the pace of digital transformation has accelerated Technology Big Data Feature3 Financial Research Feature Financial Trends Customers.

Customer Experience 60

Customer Experience Data Big Data Trends 60

Perficient

FEBRUARY 16, 2021

Customer expectations have evolved drastically due to the impact that digital technology has placed on the customer experience. There is also no question that Covid-19 has changed the digital game by increasing digital transformations and creating a demand for a smooth digital experience.

Customer Experience 489

Customer Experience Arizona Branding Examples 489