Gonzobanker

JUNE 20, 2024

According to Cornerstone’s Digital Banking Performance Metrics study, the percentage of new accounts opened in digital channels dropped for the second straight year. That’s not what’s happening with digital banks and fintech firms. Some digital banks in the U.K., Nor is it a winning strategy.

Digital Banking 155

Digital Banking Fintech Innovation Strategy 155

The Financial Brand

SEPTEMBER 26, 2021

Operational improvement in banking provides the foundation for increased efficiencies, improved customer experiences and new business models. The post Improved Digital Banking Customer Experiences Requires Operational Excellence appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 43

Customer Experience Operations Digital Banking Banking Trends 43

Bank Innovation

FEBRUARY 5, 2020

Majority, a digital banking platform aimed at immigrant communities, launched to U.S. consumers this week after a four-month beta test. To expand its reach, Majority is relying on two drivers: physical meetup spaces and brand ambassadors, since it has no branches. “If

Digital Banking 300

Digital Banking Community Branding Customer Experience 300

Bank Innovation

FEBRUARY 16, 2020

Digital bank Stori, which is based in Mexico City, aims to reach customers with minimal access to financial services. Recent research highlights the problems the bank is attempting to solve.

Digital Banking 343

Digital Banking Cards Data Company 343

Bank Innovation

OCTOBER 14, 2019

Banks are rushing to grow digital capabilities, but they are neglecting the digital enablers that support the overall customer experience. Indeed, many customers did not have a contextually relevant experience with their bank, which diminished overall loyalty.

Digital Banking 199

Digital Banking Customer Experience Study Retail 199

Bank Innovation

JANUARY 5, 2020

Two more consortiums said they submitted bids for digital banking licenses in Singapore as companies, ranging from a massage chair maker to a property giant and Chinese fintech firms, joined forces to go for the sought-after permits. Beyond Consortium, led by one of Asia’s largest massage chair makers, V3 Group Ltd.

Digital Banking 300

Digital Banking Groups Fintech Cards 300

PYMNTS

JULY 1, 2019

This means banks must make security an engaging part of their customer experiences rather than a clunky friction point, and many are doing so by turning to AI and biometric authentication tools. While passwords are often arbitrary and static, biometric authentication methods are based on customers’ personal data.

Customer Experience 187

Customer Experience Tools Fraud Security 187

Bank Innovation

FEBRUARY 9, 2020

Core providers are rolling out digital bank toolkits that can launch a new offering within 90 days, and Jack Henry is the latest contender to join that race with BankAnywhere, a cloud-based system for community banks. Jack Henry is not the first core provider to roll out a “digital bank in a box” product for […].

Digital Banking 326

Digital Banking Community Bank Community System 326

South State Correspondent

JUNE 4, 2019

THE DIGITAL CUSTOMER EXPERIENCE While online account opening and digital lending are great, there is one function that is the most in demand by bank customers, yet most banks don’t think to provide any digital functionality around it.

Digital Banking 191

Digital Banking Customer Experience Lending Online 191

Payments Dive

SEPTEMBER 13, 2018

Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial institution's unique journey.

Digital Banking 322

Digital Banking Conference Customer Experience Fintech 322

Gonzobanker

APRIL 11, 2023

It’s one of a banker’s worst nightmares: the digital banking conversion that was designed to improve the customer experience fails – locking users out of their accounts, not showing balances, making wire transfer features inaccessible… It recently happened to a $25 billion bank in the Midwest.

Digital Banking 139

Digital Banking social media System Customer Experience 139

FICO

JULY 19, 2022

Wolf, Goat and Cabbage: The Digital Customer Experience Riddle. Disjointed digital customer experiences are causing banking and insurance customers to flee in record numbers. What does this riddle have to do with digital customer and experience and the customer journey?

Customer Experience 52

Customer Experience Strategy Analytics Technology 52

ABA Community Banking

JULY 15, 2020

When COVID-19 accelerated customer movement into mobile and online banking solutions, and triggered consumers to push their funds into bank accounts, banks that had made investments in the digital customer experience were positioned to capitalize.

Digital Banking 122

Digital Banking Customer Experience Capital Mobile 122

Bank Innovation

DECEMBER 29, 2019

to apply for a full digital banking license, jumping aboard a Singapore government initiative to attract technology firms into its financial sector. A Grab entity will own a 60% stake in the consortium that will apply for the bank license in Singapore, while the telco known […]. Grab Holdings Inc.

Digital Banking 243

Digital Banking Technology Customer Experience Compliance 243

BankInovation

OCTOBER 7, 2021

The latest trend in digital banking customer experience is adding on-screen voice, which allows customers to switch from chat or other self-serve experiences to speaking with a person within a mobile app or digital banking site.

Digital Banking 98

Digital Banking Trends Customer Experience Mobile 98

The Financial Brand

JUNE 28, 2024

This article Nine Best Practices As Banks’ Online and App Customer Experiences Converge appeared first on The Financial Brand. As more (and younger) consumers favor the way apps operate, online banking is emulating handhelds.

Customer Experience 37

Customer Experience Online Branding Operations 37

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 186

Customer Experience Payments User Experience Innovation 186

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 170

Customer Experience Payments User Experience Innovation 170

NCR

MAY 3, 2018

Growth in digital banking providers and offerings has been one of the defining trends of the financial services industry in recent years, and it continues at pace. Paul McAdam, senior director of the banking practice at J.D. The post Is digital banking growth coming at the expense of customer experience?

Customer Experience 53

Customer Experience Digital Banking Retail US 53

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! In addition to a new blog post that will be published monthly over 5 months, we are also excited to launch the following event: LinkedIn Live on Digital Banking.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

Accenture

JULY 18, 2016

Just how digital are Millennials? Retail banks are asking this question to tailor banking customer experiences to a digital savvy generation with growing earning power. While Millennials are digital banking devotees, banks should not assume that’s all they’re about. Read more.

Millennials 150

Millennials Digital Banking Customer Experience Retail 150

Insights on Business

APRIL 28, 2017

As a result, many new, all-digital financial services firms, unencumbered by older, less flexible systems are aggressively pursuing customers by addressing their needs in new and distinct ways. There are interesting characteristics both in the new entrants and in the more established digital banks.

Digital Banking 171

Digital Banking User Experience Branding social media 171

Celent Banking

FEBRUARY 1, 2017

Dan Latimore and Zil Bareisis led off with two great pieces on the evolution of the Model Bank Awards. Customer experience initiatives are typically the most numerous. Digital banking subsidiaries : Many banks are finding that existing systems are too rigid to accommodate a truly digital experience.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

PYMNTS

MARCH 27, 2019

Hong Kong has issued its first digital banking licenses, in a move toward strengthening the city’s financial sector, according to reports. The Hong Kong Monetary Authority (HKMA) gave the licenses to three outfits: the first went to Livi VB, a joint venture between the Bank of China (Hong Kong), JD Digits and Jardines.

Digital Banking 158

Digital Banking Fintech Customer Experience Branding 158

PYMNTS

JUNE 10, 2020

In one of the signs of where we are and where we are headed in the warp-speed transformation of digital banking, consider the internet meme that poses a multiple-choice question and series of answers. Who led the digital transformation of your company? A) CEO B) CFO C) COVID-19.”.

Digital Banking 145

Digital Banking Mobile Security Examples 145

The Financial Brand

JULY 16, 2019

While investment in digital transformation has increased significantly, the customer experience at banks and credit unions has not improved measurably. The post Customer Experience Still Neglected Despite Significant Digital Banking Transformation Investment appeared first on The Financial Brand.

Customer Experience 33

Customer Experience Digital Banking Branding Strategy 33

Bank Innovation

OCTOBER 11, 2019

As customers navigate through TD Canada Trust’s digital banking platform, the bank is looking to data analytics tools to make customer experiences more relevant. Based on […].

Customer Experience 236

Customer Experience Analytics Digital Banking Tools 236

FICO

MARCH 9, 2022

The rapid rise of scams and other crimes, as well as the increasingly diverse methods used by fraudsters, has only increased the pressure for banks to protect customers from scammers and detect early signs of fraudulent behaviour. We compared the UK view (1,002 respondents) against a global view (12,028 respondents).

Customer Experience 59

Customer Experience Survey Fraud Cards 59

Banking 2020

APRIL 28, 2015

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. This value is not just providing a functional benefit but also a holistic experience, (i.e. what, when and how’ of the benefit), that customer values in the experience-based economy.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

PYMNTS

APRIL 30, 2019

Cross River Bank, a company that provides banking services for FinTechs, has partnered with payments processor and tech provider RS2 Software to provide an improved payment and digital banking experience for its customers, the companies announced.

Digital Banking 179

Digital Banking Payments Software Fintech 179

The Financial Brand

JULY 21, 2019

The branch-digital debate obscures the point that great customer experience, which increasingly may include advice, is what consumers want. The post Branch Versus Digital Banking isn’t the Issue, Customer Experience is appeared first on The Financial Brand.

Customer Experience 33

Customer Experience Digital Banking Branding Branch Strategies 33

Accenture

APRIL 25, 2022

She leads our financial services business within Accenture Interactive across the Midwest, helping organizations improve customer experiences. The post Want to boost your digital journey? Then bet smart appeared first on Accenture Banking Blog. The pandemic pushed….

Customer Experience 365

Customer Experience Digital Banking Marketing 365

The Financial Brand

JANUARY 18, 2023

This article Digital Banking Readiness is Top Priority in 2023 appeared first on The Financial Brand. Enhancing customer experiences via development of AI, blockchain, and cloud computing are key parts of digital banking improvement.

Digital Banking 43

Digital Banking Customer Experience blockchain Branding 43

FICO

MAY 6, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are completing our series of 5 deeper dive blog posts that group the 11 Commandments below into common themes: Digital lift-and-shift is not a strategy! Your existing customers expect and deserve VIP treatment. Respect the data.

Digital Banking 52

Digital Banking System Data Customer Experience 52

The Financial Brand

MAY 31, 2021

Banks and credit unions see digital's impact, yet half say CX budgets will remain the same in the year ahead, making it tough to keep up. The post Customer Experience Trends in Financial Services for 2021 appeared first on The Financial Brand.

Customer Experience 43

Customer Experience Trends Branding Digital Banking 43

ATM Marketplace

OCTOBER 31, 2023

Digital banking is important, but branches also have a role to play. A panel at the Bank Customer Experience Summit in Charlotte, North Carolina took a look at what's new in branch design.

Branch Design 118

Branch Design North Carolina Charlotte Customer Experience 118

The Financial Brand

DECEMBER 6, 2020

As we enter 2021, there is a customer experience disconnect between what a banking customer wants and what is being delivered. The post Top 7 Customer Experience Trends in Banking for 2021 appeared first on The Financial Brand.

Customer Experience 43

Customer Experience Trends Branding Report 43