Bank Innovation

JANUARY 5, 2020

Two more consortiums said they submitted bids for digital banking licenses in Singapore as companies, ranging from a massage chair maker to a property giant and Chinese fintech firms, joined forces to go for the sought-after permits. Beyond Consortium, led by one of Asia’s largest massage chair makers, V3 Group Ltd.

Digital Banking 300

Digital Banking Groups Fintech Cards 300

South State Correspondent

JUNE 14, 2024

You might need a new digital banking platform. Chances are your bank chose your current digital platform because it was easy. The Problem with Most Digital Banking Platforms The problem is architecture. Banks often lack a technology architecture plan and are channeled down dead-end streets.

Digital Banking 195

Digital Banking Customer Experience Meeting Analytics 195

Bank Innovation

OCTOBER 14, 2019

Banks are rushing to grow digital capabilities, but they are neglecting the digital enablers that support the overall customer experience. Indeed, many customers did not have a contextually relevant experience with their bank, which diminished overall loyalty.

Digital Banking 199

Digital Banking Customer Experience Study Retail 199

ATM Marketplace

SEPTEMBER 21, 2021

Digital banking is here to stay, but doing it properly requires the right practices and tools. Four experts at the Bank Customer Experience Summit, held in Chicago from Sept. 13 to 15, shared insights into how to succeed in various areas of digital banking.

Customer Experience 109

Customer Experience Digital Banking Chicago Tools 109

PYMNTS

JULY 1, 2019

This means banks must make security an engaging part of their customer experiences rather than a clunky friction point, and many are doing so by turning to AI and biometric authentication tools. While passwords are often arbitrary and static, biometric authentication methods are based on customers’ personal data.

Customer Experience 187

Customer Experience Tools Fraud Security 187

Bank Innovation

DECEMBER 29, 2019

to apply for a full digital banking license, jumping aboard a Singapore government initiative to attract technology firms into its financial sector. A Grab entity will own a 60% stake in the consortium that will apply for the bank license in Singapore, while the telco known […]. Grab Holdings Inc.

Digital Banking 243

Digital Banking Technology Customer Experience Compliance 243

South State Correspondent

JUNE 4, 2019

THE DIGITAL CUSTOMER EXPERIENCE While online account opening and digital lending are great, there is one function that is the most in demand by bank customers, yet most banks don’t think to provide any digital functionality around it.

Digital Banking 191

Digital Banking Customer Experience Lending Online 191

Insights on Business

APRIL 28, 2017

As a result, many new, all-digital financial services firms, unencumbered by older, less flexible systems are aggressively pursuing customers by addressing their needs in new and distinct ways. There are interesting characteristics both in the new entrants and in the more established digital banks.

Digital Banking 171

Digital Banking User Experience Branding social media 171

ATM Marketplace

OCTOBER 5, 2021

One major challenge for banks is the rise of digital challengers and neobanks, which have disrupted the banking world and business models. The closing keynote at the Bank Customer Experience Summit addressed how traditional banks can win in this new world.

Customer Experience 131

Customer Experience Digital Banking 131

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 166

Customer Experience Payments User Experience Innovation 166

Bank Innovation

OCTOBER 11, 2019

As customers navigate through TD Canada Trust’s digital banking platform, the bank is looking to data analytics tools to make customer experiences more relevant. Based on […].

Customer Experience 236

Customer Experience Analytics Digital Banking Tools 236

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 158

Customer Experience Payments User Experience Innovation 158

Accenture

JULY 18, 2016

Just how digital are Millennials? Retail banks are asking this question to tailor banking customer experiences to a digital savvy generation with growing earning power. While Millennials are digital banking devotees, banks should not assume that’s all they’re about. Read more.

Millennials 150

Millennials Digital Banking Customer Experience Retail 150

Accenture

APRIL 25, 2022

She leads our financial services business within Accenture Interactive across the Midwest, helping organizations improve customer experiences. The post Want to boost your digital journey? Then bet smart appeared first on Accenture Banking Blog. The pandemic pushed….

Customer Experience 365

Customer Experience Digital Banking Marketing 365

PYMNTS

OCTOBER 7, 2016

It may be true, said the executive, that digital banking platforms “are more efficient” than the traditional, in-person banking relationship and that consumers “may value the convenience” of technology “even it it’s not so personalized … but you still can’t confuse personal [touch] with convenience.”.

Digital Banking 193

Digital Banking social media Technology User Experience 193

PYMNTS

APRIL 30, 2019

Cross River Bank, a company that provides banking services for FinTechs, has partnered with payments processor and tech provider RS2 Software to provide an improved payment and digital banking experience for its customers, the companies announced.

Digital Banking 179

Digital Banking Payments Software Fintech 179

PYMNTS

MARCH 27, 2019

Hong Kong has issued its first digital banking licenses, in a move toward strengthening the city’s financial sector, according to reports. The Hong Kong Monetary Authority (HKMA) gave the licenses to three outfits: the first went to Livi VB, a joint venture between the Bank of China (Hong Kong), JD Digits and Jardines.

Digital Banking 158

Digital Banking Fintech Customer Experience Branding 158

Bank Innovation

FEBRUARY 11, 2020

N26, the Berlin-based digital-only bank that has raised more than $670 million and gained 5 million users globally, announced Tuesday that it will leave the U.K. with its European banking license. The company cited Brexit as the primary reason for the decision, saying it could no longer operate in the U.K.

Digital Banking 273

Digital Banking Operations Company Customer Experience 273

ABA Community Banking

JULY 15, 2020

When COVID-19 accelerated customer movement into mobile and online banking solutions, and triggered consumers to push their funds into bank accounts, banks that had made investments in the digital customer experience were positioned to capitalize.

Digital Banking 122

Digital Banking Customer Experience Capital Mobile 122

Gonzobanker

JUNE 20, 2024

According to Cornerstone’s Digital Banking Performance Metrics study, the percentage of new accounts opened in digital channels dropped for the second straight year. That’s not what’s happening with digital banks and fintech firms. Some digital banks in the U.K., Nor is it a winning strategy.

Digital Banking 160

Digital Banking Fintech Innovation Strategy 160

Perficient

OCTOBER 19, 2020

Financial institutions must understand the new journey customers and colleagues have embraced in 2020 and begin to change their strategy from FI-focused to customer-focused for both the front and back office. Furthermore, financial institutions should use AI to better understand what works and, more importantly, what does not.

Video 520

Video Security Tools Strategy 520

PYMNTS

OCTOBER 11, 2018

The vast majority of small businesses have already used some type of digital bank product, but key features of digital services are missing. For example, one-third said they are unable to sign documents digitally, even though most agree it is a useful feature.

Digital Banking 172

Digital Banking Survey Online Report 172

Accenture

NOVEMBER 15, 2016

Retailers have become more adaptive to respond to digital disruption, engage customers and improve competitiveness. Facing similar forces of change, retail banks must do the same. One way that banks can adapt is to learn from retailers’ transformation of in-store. Read more.

Customer Experience 150

Customer Experience Retail Digital Banking 150

Gonzobanker

APRIL 11, 2023

It’s one of a banker’s worst nightmares: the digital banking conversion that was designed to improve the customer experience fails – locking users out of their accounts, not showing balances, making wire transfer features inaccessible… It recently happened to a $25 billion bank in the Midwest.

Digital Banking 142

Digital Banking social media System Customer Experience 142

Perficient

DECEMBER 2, 2020

“Having a Balance With a Bank Doesn’t Make You a Customer.”. Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. Don’t Wreck Your Customer Relationships. It’s not for the faint of heart. All of the above?

Data 294

Data Customer Experience Case Study Branding 294

Bank Innovation

FEBRUARY 5, 2020

As consumers increasingly expect to complete bank interactions online, a survey commissioned by Lightico indicates that creating end-to-end digital journeys continues to be a struggle for many banks.

Survey 221

Survey Digital Banking Online Company 221

PYMNTS

JUNE 10, 2020

In one of the signs of where we are and where we are headed in the warp-speed transformation of digital banking, consider the internet meme that poses a multiple-choice question and series of answers. Who led the digital transformation of your company? A) CEO B) CFO C) COVID-19.”.

Digital Banking 145

Digital Banking Mobile Security Examples 145

Payments Dive

APRIL 12, 2018

With a lot of courage, heart and brains, Suresh Ramamurthi and his wife Suchitra Padmanabhan turned a failing bank into a fintech phenom in tiny Weir, Kansas. In a keynote at the BCX Summit, Ramamurthi will talk about CBW's journey — and its far-reaching implications for the bank customer experience.

Kansas 170

Kansas Digital Banking Customer Experience Fintech 170

Bank Innovation

JANUARY 7, 2020

At first glance, New York-based Qapital, a digital banking, investing and budgeting platform, might look like a challenger bank. But CEO and co-founder George Friedman says Qapital’s offerings are more than just a collection of financial products. To Qapital, which launched in the U.S.

New York 362

New York Digital Banking Customer Experience Management 362

Bank Innovation

DECEMBER 19, 2019

Through its application for a bank charter, the company wants to become a full-service digital bank for small businesses it says are overlooked by traditional banks. In this episode of Fintech Unfiltered, which is sponsored by Blend, Bank Innovation sat down with OnDeck CEO […].

Community 360

Community Lending Innovation Digital Banking 360

Insights on Business

FEBRUARY 13, 2019

Banks continue their digital transformation journey to create new business models to satisfy today’s demanding customers. How do banks prepare for this new reality? For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

PYMNTS

JULY 1, 2020

“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB.

System 268

System Digital Banking Tools User Experience 268

Chris Skinner

APRIL 24, 2018

They said that they had been mapping financial moments – getting married, buying a house, having a baby, crashing your car, etc – and had started to reimagine the whole customer experience in those moments using … The post The bank’s view of Open Banking appeared first on Chris Skinner's blog.

Customer Experience 297

Customer Experience Digital Banking Innovation 297

Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

BankInovation

OCTOBER 7, 2021

The latest trend in digital banking customer experience is adding on-screen voice, which allows customers to switch from chat or other self-serve experiences to speaking with a person within a mobile app or digital banking site.

Digital Banking 98

Digital Banking Trends Customer Experience Mobile 98

PYMNTS

SEPTEMBER 16, 2020

“In the digital banking world, the customer expects a ‘customer-centric’ experience across channels,” Caldeira told PYMNTS. From their point of view, they want to be able to access their banking information and services anywhere and anytime.”.

Digital Banking 294

Digital Banking Software System Meeting 294

Accenture

MAY 7, 2019

I’m sitting in a cafe having a cup of coffee and sharing a muffin with my five-year-old, when I overhear two teenagers at the next table talking about banking, of all things. What they are specifically discussing is the Revolut account and how impressed they are with the overall customer experience and features (I’m paraphrasing a bit).

Customer Experience 262

Customer Experience Online Millennials social media 262