CB Insights

JANUARY 5, 2021

High fees, poor customer experiences, and archaic technology have historically blocked many from accessing financial services. . get the state of challenger banks report. Below, we dive into how the Covid-19 pandemic has accelerated the shift to digital banking among these populations. Source: FDIC.

Digital Banking 98

Digital Banking US Online FDIC 98

PYMNTS

NOVEMBER 12, 2020

FDIC) study found that the number of unbanked U.S. Keeping these consumers engaged in the broader financial system is essential to the collective good. Systems, that is. This is leading more of our clients to instruct us to ‘turn on’ PayPal and other wallets in their customer experiences because it is relevant.”.

Mobile 202

Mobile Study Tools FDIC 202

Gonzobanker

MARCH 22, 2023

“Bank confidence is a fragile reed, and a troubled bank is damaged by any rumors, true or not.” Irvine Sprague, Former FDIC Director So Gonzo Bankers … how many of us have been hesitant lately to check our iPhone each morning to see what trouble may have hit the fan in the financial world during a few restless hours of slumber?

social media 78

social media Capital Risk Management Strategy 78

William Mills

SEPTEMBER 9, 2016

The system doesn’t need SMS so it can’t be hacked. The system provides 3 options with issuer, coupon, avg. Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions.

social media 40

social media ATM Mobile Customer Experience 40