PYMNTS

MAY 27, 2020

The COVID-19 pandemic is accelerating the pace of digital innovation across the financial sector, and credit unions (CUs) are no exception. How Balancing Members’ Needs Improves End-To-End ATM Experiences. Deep Dive: Offering An End-To-End Customer Experience Through ATMs. Developments From Around The CU Ecosystem.

ATM 243

ATM Innovation Meeting United States 243

Bank Innovation

FEBRUARY 9, 2020

Core providers are rolling out digital bank toolkits that can launch a new offering within 90 days, and Jack Henry is the latest contender to join that race with BankAnywhere, a cloud-based system for community banks. Jack Henry is not the first core provider to roll out a “digital bank in a box” product for […].

Digital Banking 326

Digital Banking Community Bank Community System 326

Bank Innovation

JANUARY 5, 2020

Two more consortiums said they submitted bids for digital banking licenses in Singapore as companies, ranging from a massage chair maker to a property giant and Chinese fintech firms, joined forces to go for the sought-after permits. Beyond Consortium, led by one of Asia’s largest massage chair makers, V3 Group Ltd.

Digital Banking 300

Digital Banking Groups Fintech Cards 300

PYMNTS

JULY 1, 2019

Modern customers are much more likely to grow frustrated by lengthy processes and switch to other banks, after all. As such, FIs must seek more innovative authentication procedures that take less time and draw less ire than weak password and PIN systems.

Customer Experience 187

Customer Experience Tools Fraud Security 187

PYMNTS

JANUARY 6, 2021

And according to Doug Brown, senior vice president and general manager of digital banking at NCR , simplicity and innovation have turned what could have been a disastrous year into a transformational pivot for the better. Brown said in a recent conversation with PYMNTS’ Karen Webster. “So So we led with technology.”.

Innovation 318

Innovation Data Examples Community Bank 318

Bank Innovation

DECEMBER 19, 2019

Through its application for a bank charter, the company wants to become a full-service digital bank for small businesses it says are overlooked by traditional banks. In this episode of Fintech Unfiltered, which is sponsored by Blend, Bank Innovation sat down with OnDeck CEO […].

Community 360

Community Lending Innovation Digital Banking 360

PYMNTS

MAY 1, 2020

Open banking developments were impacting customers’ interactions with their banks before the COVID-19 pandemic. have passed laws or implemented programs over the past two years to put more focus on digital banking and data security, fundamentally changing how online transactions work. and the U.S.

Innovation 245

Innovation Regulation Digital Banking Security 245

Bank Innovation

OCTOBER 14, 2019

Banks are rushing to grow digital capabilities, but they are neglecting the digital enablers that support the overall customer experience. Indeed, many customers did not have a contextually relevant experience with their bank, which diminished overall loyalty.

Digital Banking 199

Digital Banking Customer Experience Study Retail 199

Insights on Business

APRIL 28, 2017

At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry. As a result, many new, all-digital financial services firms, unencumbered by older, less flexible systems are aggressively pursuing customers by addressing their needs in new and distinct ways.

Digital Banking 171

Digital Banking User Experience Branding social media 171

Bank Innovation

DECEMBER 29, 2019

to apply for a full digital banking license, jumping aboard a Singapore government initiative to attract technology firms into its financial sector. A Grab entity will own a 60% stake in the consortium that will apply for the bank license in Singapore, while the telco known […]. Grab Holdings Inc.

Digital Banking 243

Digital Banking Technology Customer Experience Compliance 243

Independent Banker

OCTOBER 31, 2021

Community banks are independent institutions fueled by the needs of their individual communities, so what constitutes innovation will look and feel different for every bank. As the popular saying goes, “Creativity is intelligence having fun”—and the same can be said for innovation. Where I’ll Be.

Innovation Strategies 186

Innovation Strategies Innovation Strategy Community Bank 186

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 156

Customer Experience Payments User Experience Innovation 156

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 153

Customer Experience Payments User Experience Innovation 153

PYMNTS

APRIL 30, 2019

Cross River Bank, a company that provides banking services for FinTechs, has partnered with payments processor and tech provider RS2 Software to provide an improved payment and digital banking experience for its customers, the companies announced.

Digital Banking 179

Digital Banking Payments Software Fintech 179

Bank Innovation

OCTOBER 11, 2019

As customers navigate through TD Canada Trust’s digital banking platform, the bank is looking to data analytics tools to make customer experiences more relevant. Based on […].

Customer Experience 236

Customer Experience Analytics Digital Banking Tools 236

PYMNTS

MARCH 26, 2020

That lack of physical access has been a major stumbling block for FinTechs as they’ve tried to move from offering their customers a specific financial service – such as lending, saving or investing – toward becoming their primary financial services relationship. But the FinTechs, Baird noted, are adapting and innovating around that issue.

Innovation 241

Innovation Fintech Data Examples 241

PYMNTS

MARCH 27, 2019

Hong Kong has issued its first digital banking licenses, in a move toward strengthening the city’s financial sector, according to reports. The Hong Kong Monetary Authority (HKMA) gave the licenses to three outfits: the first went to Livi VB, a joint venture between the Bank of China (Hong Kong), JD Digits and Jardines.

Digital Banking 158

Digital Banking Fintech Customer Experience Branding 158

Gonzobanker

JUNE 20, 2024

Data from Cornerstone Advisors’ annual What’s Going On In Banking report showed that fewer financial institutions are considering pursuing a BaaS strategy — and that was ahead of the Synapse drama. Yet, the bank innovation labs of yesteryear replete with segways didn’t go undetected. There have been some great innovations.

Digital Banking 157

Digital Banking Fintech Innovation Strategy 157

Bobsguide

JUNE 3, 2022

Ground-breaking WWS ATM Acquiring Software Wins ATMIA Peter Kulik Innovation Award. The annual Peter Kulik Innovation Award celebrates innovations in the global ATM industry. ” The post AURIGA HONOURED WITH PRESTIGIOUS GLOBAL ATM INNOVATION AWARD appeared first on Bobsguide.

ATM 148

ATM Innovation Florida Software 148

PYMNTS

JULY 31, 2019

As PYMNTS readers know, the role and appeal of FinTech is increasing significantly as consumer demands rapidly change, and technology and regulatory efforts encourage further innovation in digital payments and global transactions. FinTech Partnerships. Whole Ecosystem. “If

Fintech 192

Fintech Innovation US Payments 192

PYMNTS

JULY 1, 2020

“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

JANUARY 27, 2021

Financial institutions (FIs) around the world are confronting these issues with numerous digital implementations , as 85 percent of banks are offering some form of digital account opening, for example. This increased digital presence also brings a greater risk of digital fraud, however.

Security 213

Security Innovation Fraud Study 213

Bank Innovation

FEBRUARY 11, 2020

N26, the Berlin-based digital-only bank that has raised more than $670 million and gained 5 million users globally, announced Tuesday that it will leave the U.K. with its European banking license. The company cited Brexit as the primary reason for the decision, saying it could no longer operate in the U.K.

Digital Banking 273

Digital Banking Operations Company Customer Experience 273

Accenture

SEPTEMBER 26, 2016

In my previous post I described Accenture’s framework, which includes the six key success factors of credit innovation that enable players to achieve performances comparable to new digital competitors: improve data quality, reshape customer experience, streamline instant loan process, boost. Read more.

Innovation 150

Innovation Data Customer Experience Big Data 150

Insights on Business

FEBRUARY 13, 2019

Banks continue their digital transformation journey to create new business models to satisfy today’s demanding customers. How do banks prepare for this new reality? For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

Celent Banking

FEBRUARY 1, 2017

Dan Latimore and Zil Bareisis led off with two great pieces on the evolution of the Model Bank Awards. Customer experience initiatives are typically the most numerous. Digital banking subsidiaries : Many banks are finding that existing systems are too rigid to accommodate a truly digital experience.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

PYMNTS

FEBRUARY 22, 2019

Consumers take a somewhat binary view of the features and functions that come packaged as innovative: They either believe those innovations can solve problems and, therefore, embrace them or the consumers go somewhere else that offers legacy features and functions.

Innovation 153

Innovation System Regional America 153

Bank Innovation

JANUARY 27, 2020

Berlin-based digital banking startup N26 has 250,000 U.S. customers, the company confirmed to Bank Innovation on Monday. in August 2019, has 5 million customers globally. The company, which launched in the U.S.

US 243

US Digital Banking Innovation Company 243

PYMNTS

JANUARY 22, 2021

In " A Look Forward: What Executives Wish for America and the World in 2021 ," Doug Brown, senior vice president and general manager, NCR Digital Banking , discusses how financial institutions should evolve to remain relevant and build customers' trust. It’s been a year of rapid change.

Innovation 172

Innovation Tools Leadership Customer Experience 172

Perficient

APRIL 20, 2023

The Landscape According to Forbes Advisor: 2022 Digital Banking Survey , as of 2022, 78% of adults in the U.S. prefer to bank via a mobile app or website. And those consumers desire digital experiences that are personalized and meaningful.

Marketing 294

Marketing Marketing Strategies social media Strategy 294

PYMNTS

SEPTEMBER 16, 2020

“In the digital banking world, the customer expects a ‘customer-centric’ experience across channels,” Caldeira told PYMNTS. From their point of view, they want to be able to access their banking information and services anywhere and anytime.”.

Digital Banking 294

Digital Banking Software System Meeting 294

Bank Innovation

NOVEMBER 11, 2019

The popularity of Amazon Prime and Apple is forcing bankers to rethink user experiences, industry practitioners said at Bank Innovation Build. “Technology is an enabler, but user experience design provides […].

UX 225

UX Apple User Experience Digital Banking 225

Bank Innovation

FEBRUARY 5, 2020

As consumers increasingly expect to complete bank interactions online, a survey commissioned by Lightico indicates that creating end-to-end digital journeys continues to be a struggle for many banks.

Survey 221

Survey Digital Banking Online Company 221

Bank Innovation

JANUARY 7, 2020

At first glance, New York-based Qapital, a digital banking, investing and budgeting platform, might look like a challenger bank. But CEO and co-founder George Friedman says Qapital’s offerings are more than just a collection of financial products. To Qapital, which launched in the U.S.

New York 362

New York Digital Banking Customer Experience Management 362

PYMNTS

APRIL 1, 2019

At the end of the day, he noted, trust is the critical element at credit unions, and the main differentiator between credit union customers and other banking customers. It’s a statement borne out by the new Credit Union Innovation Playbook , a PYMNTS/ PSCU collaboration. But, Lynch noted, it is still a starting point.

Innovation 141

Innovation Fintech Fraud Security 141

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

Innovation 155

Innovation Study Technology Millennials 155

Bank Innovation

DECEMBER 11, 2019

The company, which has been outspoken about its pursuit of a bank charter, is trying to move beyond loans and become a digital bank for small businesses. CEO Noah Breslow called the target customers “mom and pop, main street small businesses” with less than […].

Maine 312

Maine Digital Banking Company Customer Experience 312