American Banker

JUNE 21, 2016

Bank in Minneapolis has hired retail veteran Beau Gray to head its omnichannel experience team.

Customer Experience 42

Customer Experience Minneapolis Strategy Retail 42

PYMNTS

JUNE 20, 2018

Banks are turning to digital technology to enhance the customer experience — and reduce payment friction — in an effort to boost top and bottom lines. But, in terms of branches, the bank seeks to grow its physical footprint in new markets such as Denver, Indianapolis, Minneapolis and Salt Lake City.

Mobile 150

Mobile Innovation Payments America 150

Gonzobanker

DECEMBER 20, 2019

Sure, we know it’s cliche to point out the merits of this direct banking powerhouse, but the plain fact is that USAA nails every variable in building a Smarter Bank. The bank’s strategy is laser-focused. Its Baldrige-winning tenacity on customer experience is legendary and consistent. Enough of the scare talk.

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

DECEMBER 17, 2021

Union has been a stalwart of the California marketplace since the ’50s, and this gives Andy Cecere and team a great expansion into the Golden State and also some nice wholesale banking business. Lots of tech and operations to clean up, it appears, but no solid bank is better qualified than the team from Minneapolis.

Fintech 146

Fintech Strategy Leadership Lending 146