Celent Banking

APRIL 25, 2016

Banco Original is the 3rd step in this digital only bank strategy in the region, becoming the 1st universal digital only bank in Latin America. As part of its strategy to position the bank as different and innovative they launched this advertising campaign featuring Usain Bolt.

America 100

America Digital Banking Strategy Fintech 100

PYMNTS

OCTOBER 19, 2020

But as the bank ponders growth, it has selected CheckAlt to help it with batching, scanning, processing and delivering payment files. CheckAlt also has a regional processing facility in Tampa, which the bank decided was a positive factor.

Tampa 169

Tampa Florida Customer Experience Regional 169

Abrigo

OCTOBER 21, 2019

The mission of the institution plays a significant role in employee satisfaction, as well as customer satisfaction, McBay explained. Southern States Bank has focused on creating a positive employee experience to create a positive customer experience. Technology, like banking, isn’t “one-size-fits-all.”

Millennials 218

Millennials Oklahoma Innovation Technology 218

PYMNTS

JULY 31, 2019

Visa, of course, provides entry into that program, and acts as mentor, helping FinTechs navigate the multiple moving parts that is the dynamic landscape of digital payments and new tech. Success has already come from other parts of the globe, he said — specifically, from the Asia-Pacific region. Whole Ecosystem. “If

Fintech 192

Fintech Innovation US Payments 192

Gonzobanker

JULY 7, 2015

Yet while the demos and screen shots at events like Finovate have provided fascinating fodder regarding the future of digital banking, the FACTS show that these buzz-worthy players have had infinitesimal impact on market share. Bancorp Bank (Simple/PayPal et al) 1,495,558 4,499,959 3,004,401. billion in 2010. What’s Next?

Digital Banking 60

Digital Banking Industry Capital Strategy 60

NCR

APRIL 16, 2018

Like many regions across the globe, the Gulf is currently going through a period of change in the banking industry, which is presenting challenges for local institutions but also creating opportunity. Digital demands. The post Why getting digital banking right could prove vital in the Gulf appeared first on Banking.com.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

PYMNTS

FEBRUARY 22, 2019

Things aren’t so straightforward for those who create those innovations — which, as NovoPayment CEO Anabel Pérez told Karen Webster in a recent conversation, is a challenge for many banks in the Latin America (LATAM) region to fully grasp. Beauty In Banking Is More Than Skin-Deep.

Innovation 153

Innovation System Regional America 153

PYMNTS

SEPTEMBER 14, 2016

At a time when ATMs are becoming America’s source for cash, Allpoint delivers to First Tennessee customers a national ATM footprint, high-quality retail locations and an unrivaled density of convenient cash access points,” Knoll continued. The move will also add more than 570 surcharge-free ATMs to the bank’s existing network in Tennessee.

ATM 100

ATM Tennessee United States National 100

NCR

MAY 4, 2017

Delivering a coherent omni-channel service for customers is a key goal for many financial institutions. There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. The Effortless Experience 2013].

Strategy 83

Strategy Customer Experience Retail Regional 83

PYMNTS

OCTOBER 22, 2019

“Investors and ODX are launching this program, allowing Investors to leverage the latest technology to enhance our product offering and overall customer experience.”. That combination is mutually advantageous for the bank lender and the small business owner.”.

Lending 101

Lending New Jersey Online Customer Experience 101

American Banker

OCTOBER 18, 2020

Over the past year, the Alabama bank has been developing new tools that analyze survey responses, phone interactions and social media posts to identify opportunities to improve digital offerings.

Alabama 71

Alabama Regional social media Survey 71

PYMNTS

SEPTEMBER 4, 2018

WorldRemit has rolled out a new digital service within Africa for remittances to make it easier for people to send and receive money within the continent, the company said in an announcement. billion to the region. With the launch, the company seeks to focus on Kenya, Uganda, Rwanda and Tanzania.

User Experience 100

User Experience Customer Experience Regional Digital Banking 100

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 132

Fintech Video Lending Industry 132

American Banker

JUNE 21, 2016

Bank in Minneapolis has hired retail veteran Beau Gray to head its omnichannel experience team.

Customer Experience 42

Customer Experience Minneapolis Strategy Retail 42

Gonzobanker

APRIL 6, 2018

But ever-increasing customer experience expectations are forcing the hands of financial institutions – whether they have the organizational maturity or not. Competing with the Big Banks. Meanwhile, the big banks have experienced tremendous success in recent years due to their massive investments in digital banking.

Regional 76

Regional Digital Banking Community Management 76

PopularBank

OCTOBER 28, 2020

Popular Bank will also bolster and enhance products and services to meet the needs of its consumers and small businesses, including the addition of business bankers to remaining branches to meet commercial and small business banking demand. Of the 11 branches closing, eight are within two miles of another Popular Bank branch.

Puerto Rico 52

Puerto Rico New York Metro Community 52

PYMNTS

APRIL 20, 2017

“Challenger banking has evolved to be a microcosm of FinTech trends and innovation — with the sheer level of competition and diverse trends in the various regional markets making it an ideal ecosystem for observing.”. most KYC for challenger banks is handled by scanned ID documents,” explained Mohan. “In In the U.K.,

Compliance 110

Compliance Innovation social media Fintech 110

PYMNTS

SEPTEMBER 23, 2016

Nine years after the introduction of the iPhone to the market — and the subsequent great mobile leap forward — the verdict is pretty much in on mobile banking applications: Consumers like it, verging on loving it, and are eager for more of it. The first is the obvious issue: They lack the massive scale and deep IT pockets of the large banks.

Mobile 100

Mobile Community Bank Tools Community 100

South State Correspondent

OCTOBER 28, 2022

While this was a big idea from the past, there was still lots of energy around moving banks to a public, private, or hybrid native cloud construct in their architecture. Any community bank that believes it can keep up and thwart millions of attacks per second is fooling itself. We are still baffled why this is a debate, but it is.

Conference 195

Conference Technology Las Vegas Trends 195

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. Survey Findings: Digital Dominates, But Customer Experience Remains Important. Read below to review some of our key findings.

Survey 52

Survey Fraud US Customer Experience 52

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. Survey Findings: Digital Dominates, But Customer Experience Remains Important. Read below to review some of our key findings.

Survey 52

Survey Fraud US Customer Experience 52

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 93

Fintech Video Lending Industry 93

Gonzobanker

MAY 14, 2018

At least one mid-size bank showed up with its entire exec leadership team AND board of directors. It turns out that a conference about storytelling, design, customer experiences, applied data and delivery is a nice team fit. The event included a mix of CLOs, COOs, CEOs and board members, not mainly CMOs anymore.

Branding 125

Branding Industry Apple Marketing 125

Bobsguide

FEBRUARY 22, 2022

The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences. Furthering the government’s vision of moving operations and infrastructure to the cloud, BDB wanted to host the entire core banking platform on a public cloud.

Innovation 78

Innovation Customer Experience Strategy Operations 78

American Banker

MAY 6, 2020

Regional and midsize banks, which continue to trail the biggest banks in digital engagement, could attract younger consumers by reaching out with more advice about financial basics, according to J.D.

Regional 60

Regional Customer Experience Digital Banking Mobile 60

PYMNTS

OCTOBER 8, 2019

CUs are no longer confined to operating primarily as regional players, moving beyond the confines of original charters that had limited them to, say, specific communities or employers. As has been seen in other industries across financial services, credit unions, too, are consolidating, which means that scale is solidifying, too.

United States 102

United States Millennials Course Lending 102

FICO

MARCH 22, 2022

The pandemic impacted the financial situation of SME’s in various ways, including the need to suddenly adopt digital banking channels, arrange repayment deferrals and of course an increased need for lending; a need which is increasingly being targeted by new lenders offering a simplified digital lending process.

Lending 52

Lending System Regional Survey 52

FICO

JUNE 21, 2022

New IDC research predicts that within the next two years around 30% of global Tier-1 banks will rely on relevant and responsible personalization as a key differentiator to retaining loyal customers. It's a question continually posed in The 11 Commandments of Digital Banking. Read The 11 Commandments of Digital Banking.

Management 52

Management Customer Experience Regional Strategy 52

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 70

Fintech Video Lending Industry 70

FICO

AUGUST 27, 2019

Digital transformation has hit the financial services industry. All firms, from large national banks to small regional credit unions, are beginning to disrupt the status quo within their own organizations. We see it in Goldman Sachs’ wildly successful consumer banking division, Marcus. Keep the customer in mind.

Customer Experience 40

Customer Experience Digital Banking Technology Regional 40

Gonzobanker

APRIL 4, 2024

It’s possible that not all 10 million Dave or MoneyLion customers have those types of accounts. How does Chime’s 38 million customer count compare to the established banks?

Comparison 101

Comparison Fintech America Survey 101

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation and what they can learn from FinTech innovation?

Fintech 70

Fintech Innovation Lending Video 70

American Banker

MAY 24, 2016

The San Francisco bank isn't interested in making splashy investments in technology. At an investor day event Tuesday, Wells executives said they would focus on taking incremental steps to reduce costs and improve customer experiences.

San Francisco 48

San Francisco Innovation Customer Experience Technology 48

The Financial Brand

FEBRUARY 7, 2021

Some insist regional banks are doomed. But they overlook a midwestern institution that gives away little to the megabanks in retail banking. The post How Huntington Bank Has Quietly Become a Digital Powerhouse appeared first on The Financial Brand.

Regional 41

Regional Branding Retail Branch Strategies 41

Independent Banker

NOVEMBER 25, 2015

Moving into his role to lead the innovation charge for Rockland Trust has been more than a half-dozen years in the making for Jimenez, who in 2008 was heading the bank’s deposit operations and call center teams. “We We had just begun to really start talking about the digital space then,” he recalls. Eyeing all rivals.

Innovation 70

Innovation Community Bank social media Community 70

NCR

JULY 19, 2016

Further, the inflow of revenue from digital sales can reach more than 50 percent by 2018, according to their estimations. Recently we’ve seen more financial institutions at the regional, national and multi-national level, make strides toward digital innovation. So, what’s there to lose?

Innovation 40

Innovation Customer Experience Retail National 40

FICO

FEBRUARY 18, 2021

Making note of the effects of the crisis and the regions impacted will help you interpret any unusual behavior patterns you later see in the data. Acknowledge that there are no “unaffected customers”. Many customers resisted the first wave — now no one is left behind. Want to learn more? by Daniel Melo.

Policies 59

Policies Analysis Risk Management Data 59