Customer Experience, Digital Banking and User Experience

The growing interest in digital banks

Insights on Business

APRIL 28, 2017

As a result, many new, all-digital financial services firms, unencumbered by older, less flexible systems are aggressively pursuing customers by addressing their needs in new and distinct ways. There are interesting characteristics both in the new entrants and in the more established digital banks.

Digital Banking

Digital Banking User Experience Branding social media

Scotiabank, Fifth Third, SunTrust: Amazon, Apple inspiring UX

Bank Innovation

NOVEMBER 11, 2019

The popularity of Amazon Prime and Apple is forcing bankers to rethink user experiences, industry practitioners said at Bank Innovation Build. “Technology is an enabler, but user experience design provides […].

UX

UX Apple User Experience Digital Banking

Corporate payments: Catching up with the customer experiences of digital transactions

Accenture: Banking

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience

Customer Experience Payments User Experience Innovation

Webinars

Book of Secrets on the Month-End Close

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Corporate payments: Catching up with the customer experiences of digital transactions

Accenture: Banking

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience

Customer Experience Payments User Experience Innovation

Cloud Banking Gives Legacy Systems A Lift

PYMNTS

JULY 1, 2020

“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB.

System

System Digital Banking Tools User Experience

New Canadian Digital-Only Bank Banking On User Experience

PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.

User Experience

User Experience Digital Banking Customer Experience System

Is Stand-Alone The Future Of Digital Banking?

PYMNTS

APRIL 21, 2016

As the world goes increasingly digital, banks are struggling to decide how they should package their digital service offerings. Should they fold digital banking services into their existing traditional brick-and-mortar accounts, or spin them off into stand-alone, digital-only entities? Why spin out?

Digital Banking

Digital Banking User Experience Exercises Mobile

NEW DATA: Why 80 Percent of Top FI Performers Put User Engagement First

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics.

Data

Data Customer Experience Innovation User Experience

Grasshopper’s Shure on enhancing access to resources for startup founders

Bank Innovation

SEPTEMBER 3, 2019

Grasshopper Bank, a New York City-based digital bank geared toward startups, is focusing on pain points for founders, who usually have a heightened awareness of user experiences.

New York City

New York City Resources User Experience New York

How Apple Card Brings ‘Existential Crisis’ To Smaller FIs

PYMNTS

OCTOBER 4, 2019

With the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. In fact, their slogan for the card is “Created by Apple, Not a Bank?.” Banks are still able to use their legacy systems to honor that notification, but the user experience is far superior.”.

Apple

Apple Cards User Experience Examples

PSCU’s Lumin Digital Helps Mutual Security Credit Union Go Digital

PYMNTS

DECEMBER 10, 2019

PSCU’s Lumin Digital has converted over 10,000 Mutual Security Credit Union digital users to a cloud-based platform, Lumin Digital said in a press release on Tuesday (Dec. Our team worked in close coordination with the Lumin Digital team to execute a well-orchestrated conversion for our members.

Security

Security Illinois User Experience Digital Banking

The Best Opportunities for Retail Banks to Improve Customer Experience

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. And when it isn’t? 2019 website.

Customer Experience

Customer Experience Retail San Diego Study

Bad User Experiences Destroy Great Marketing

The Financial Brand

SEPTEMBER 16, 2021

In a digital world, a bad customer experience can undermine marketing, while a great experience can have a positive multiplier impact. The post Bad User Experiences Destroy Great Marketing appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

User Experience

User Experience Marketing Customer Experience Banking Trends

Radius Bank Goes Mobile For Micro-Businesses

PYMNTS

DECEMBER 18, 2018

Virtual bank Radius Bank — which services small businesses (SMBs), micro-firms and consumers — is rolling out a revamped digital banking platform and a mobile banking app, the company said on Monday (Dec.

Mobile

Mobile User Experience Digital Banking Fintech

3 Ways to Create Digital Banking User Experiences that Build Loyalty

The Financial Brand

APRIL 14, 2021

In a digital world, UX is key to winning loyalty. Banks and credit unions need to avoid pitfalls and create captivating experiences. The post 3 Ways to Create Digital Banking User Experiences that Build Loyalty appeared first on The Financial Brand.

User Experience

User Experience Digital Banking UX Branding

How to Successfully Implement a Digital Solution

Gonzobanker

AUGUST 28, 2020

But even then, the number of median active mobile users reported by mid-size banks had increased nearly 40 percent over Cornerstone’s prior bank study in 2017. Digital Banking is Here to Stay. Providing a top-notch digital customer experience is critical to an institution’s competitive future.

How To

How To User Experience Resources Strategy

Building A Better Bank, One Digital Brick At A Time

PYMNTS

JULY 13, 2016

So, it follows that a company looking to build a digital bank would turn to those apps, and others like them, for inspiration. NUMBER26 , a digital banking startup based in Germany, did just that, taking cues from companies that have found success online and in the app store to build a simple and enjoyable user experience.

Digital Banking

Digital Banking User Experience Mobile Apple

An Insider’s View On Digital Banking’s Growth

PYMNTS

JULY 14, 2016

Well-established financial institutions often have big costs and outdated existing technology, which can make them slow to react to trends and developments in the rapidly evolving digital banking space. One of those online banks finding success – due in large part to its digital roots – is German bank Number26.

User Experience

User Experience Digital Banking Customer Experience Innovation

USAA opens user experience ‘design studio’

Payments Source

FEBRUARY 13, 2017

The new office will look for ways to improve UX for customers in digital and traditional channels.

User Experience

User Experience UX Customer Experience Digital Banking

Amid Blockchain And Robotics Hype, Corporate Lenders Still Start With The Cloud

PYMNTS

APRIL 2, 2018

Consumers demand easy, digital banking, but this pressure for banks to deliver is also coming from corporate clients. Take mobile banking, which has propelled the introduction of mobile-only banks to meet demand for better services on smaller screens.

blockchain

blockchain Lending User Experience Mobile

How Banks Can Tap Trust As Their Foundation For Innovation

PYMNTS

MARCH 26, 2020

When it comes to what people value most in primary banking relationships, Baird said, it can be distilled into one word: trust. And in the era of open banking and expanded opportunities to leverage data to improve the financial services user experience, being trusted is more important than ever.

Innovation

Innovation Fintech Data Examples

Online/Digital Account Opening: A Bridge and A Moat

Abrigo

MARCH 15, 2022

Not surprisingly, then, digital/online account opening solutions for consumers and digital account opening solutions for commercial or small business firms are among the top types of new systems banks are looking to select or replace in 2022, according to Cornerstone Advisors. Improved Customer Experience.

Online

Online Lending Survey Digital Banking

The Best Opportunities for Retail Banks to Improve Customer Experience

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. And when it isn’t? 2019 website.

Customer Experience

Customer Experience Retail San Diego Study

WorldRemit Rolls Out Transfers Within Africa; Paytm Canada Updates App

PYMNTS

SEPTEMBER 4, 2018

In other news, Philippine Veterans Bank has selected Fiserv to help the bank undergo a digital transformation, Fiserv said in an announcement. As the bank hones in on offering a unified customer experience through both digital and physical channels, it will roll out digital banking capabilities for the first time.

User Experience

User Experience Customer Experience Regional Digital Banking

Why getting digital banking right could prove vital in the Gulf

NCR

APRIL 16, 2018

What this means is that any bank hoping to succeed in the region must have not only a strong brand, but a clear plan to distinguish itself by achieving high standards in customer experience. Digital demands. The post Why getting digital banking right could prove vital in the Gulf appeared first on Banking.com.

Digital Banking

Digital Banking Regional Customer Experience Industry

Is the branch the newest digital channel?

Celent Banking

JUNE 17, 2015

Digital has allowed industries to overcome some of the barriers facing other customer experiences. Virtualizing the workforce, aggregating talent, and allowing customers to access them remotely, either in a branch environment or from a personal device, is at least one path forward.

Video

Video Customer Experience User Experience Training

NEW REPORT: Behind Regions Bank’s AI-Powered Digital-First Push

PYMNTS

NOVEMBER 13, 2019

percent of banking customers would be interested in switching their financial institutions (FIs) if their branch experiences do not match their digital banking experiences. A digital-first approach to banking has become critical to survival, in other words. About The Tracker.

Regional

Regional ATM Report Alabama

Mobile Banking User Experience Drives Usage

The Financial Brand

OCTOBER 3, 2016

Research finds that mobile design and customer experience ratings are strongly correlated to mobile deposit app adoption and usage.

User Experience

User Experience Mobile Customer Experience Digital Banking

Deep Dive: The Need For Real-Time Data To Keep Onboarding Fast And Secure

PYMNTS

APRIL 22, 2020

Security processes must be effortlessly grafted into onboarding processes, as 38 percent of consumers value user experiences above all else. One of the most frustrating parts of any onboarding experience is the time it takes for customers to complete the process, even via channels designed for ease of use, like mobile banking apps.

Security

Security Data Fraud Tools

The Invisible Engines Of Banking Innovation

PYMNTS

FEBRUARY 22, 2019

Things aren’t so straightforward for those who create those innovations — which, as NovoPayment CEO Anabel Pérez told Karen Webster in a recent conversation, is a challenge for many banks in the Latin America (LATAM) region to fully grasp. That’s how a bank goes about offering a digital experience that isn’t just beautiful (i.e.,

Innovation

Innovation System Regional America

5 Things You Must Do to Become a True Digital Banking Competitor

The Financial Brand

FEBRUARY 16, 2021

Four other user experience elements are required. The post 5 Things You Must Do to Become a True Digital Banking Competitor appeared first on The Financial Brand. Functionality is the foundation, but is not sufficient to differentiate your institution.

Digital Banking

Digital Banking User Experience Branding Customer Experience

Mini-Silos: The Opportunity Fintechs Bring to Banks

ZootBlog

MARCH 29, 2016

It is well known that silos have long prevented banks from achieving the ideal customer experience, because they create a fragmented user experience. An executive from Ally Bank made an interesting observation at a recent industry conference. This is an opportunity for banks.”.

Fintech

Fintech Customer Experience Mobile Security

In Banking Innovation, Eyeing The Needs Of The ‘Digital Native’

PYMNTS

JULY 18, 2019

DeRosa also took note of a major impact shaping the user experience, a seemingly never-ending pool of capital — as much as $112 billion was invested last year by private equity and VC firms in FinTechs and challenger banks — where ostensibly anyone with a new idea is getting funded. and beyond. The Courage Factor.

Innovation

Innovation Study Technology Millennials

14 Steps to Providing a Digital ‘Bank of the Future’ Experience

The Financial Brand

JANUARY 3, 2017

Improving traditional bank and credit union user experiences requires a combination of advanced design and digital technology.

Digital Banking

Digital Banking User Experience Technology Customer Experience

Consumers Want Seamless Digital Payments: Can Your Institution Deliver?

The Financial Brand

JULY 7, 2020

COVID-19 has elevated digital payment use. To fully benefit, banks and credit unions need both great user experience and better controls. The post Consumers Want Seamless Digital Payments: Can Your Institution Deliver? appeared first on The Financial Brand.

User Experience

User Experience Payments Branding Customer Experience

Banking with Soul: 7 Requirements to Succeed in the Experience Economy

The Financial Brand

DECEMBER 7, 2021

Financial institutions that combine effective digital solutions with an emotional user experience will stand out in an ocean of sameness. The post Banking with Soul: 7 Requirements to Succeed in the Experience Economy appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

User Experience

User Experience Banking Trends Analysis Branding

Develop Your Digital Strategy for Flexibility & Relevance

ZootBlog

MARCH 18, 2020

The post Develop Your Digital Strategy for Flexibility & Relevance appeared first on Zoot Solutions.

Digital Strategies

Digital Strategies Strategy User Experience Customer Experience

Resilience and Resolve in the Face of Uncertainty

ZootBlog

MARCH 13, 2020

The post Resilience and Resolve in the Face of Uncertainty appeared first on Zoot Solutions.

User Experience

User Experience Customer Experience Risk Management Trends

4 Reasons Why Your Financial Institution’s Chatbot Project Failed

The Financial Brand

SEPTEMBER 15, 2021

Several common, but avoidable, issues can negatively impact chatbot user experience, derailing your success and costing you customers. The post 4 Reasons Why Your Financial Institution’s Chatbot Project Failed appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

User Experience

User Experience Banking Trends Analysis Trends

Habits That Stifle UX Innovation in Banking (and How to Change Them)

The Financial Brand

JANUARY 17, 2021

Hiring creative user experience pros won't help if they don't have the right support and culture. The post Habits That Stifle UX Innovation in Banking (and How to Change Them) appeared first on The Financial Brand. Three actions can help turn things around.

UX

UX Innovation How To User Experience

Are You Catering For The ‘Unhappy Path’ In Digital Journeys?

FICO

JUNE 16, 2021

Many businesses don't properly detail the ‘unhappy’ path sufficiently, assuming (or rather hoping) most customers will follow the 'happy' path. A poor customer experience can negatively impact customer retention and seem them switch to a competitor that offers a more sophisticated, streamlined approach.

Analytics

Analytics Survey Cards Customer Experience