Gonzobanker

JULY 20, 2022

The lack of clear ownership in driving digital transformation represents a huge roadblock for financial institutions fighting to stay relevant. Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition.

Digital Strategies 174

Digital Strategies Strategy Customer Experience Leadership 174

Perficient

OCTOBER 29, 2020

It’s unfair to fault Quibi’s leadership for failing to anticipate a global pandemic. Yet the platform’s self-imposed user experience shortcomings left the company exposed to new headwinds. Quibi needed to move users above the FBM action line.

US 294

US social media User Experience Digital Strategies 294

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. As highlighted in the KPMG research, there are some big obstacles to universal digital transformation, so what should FIs do to overcome them?

Customer Experience 74

Customer Experience Technology Digital Strategies Leadership 74

Accenture: Banking

JULY 20, 2017

Internal and external drivers are focusing these programs on cost control, improving the customer experience, digitisation and compliance. Change leaders have a better understanding of the human factor and the role that a supportive culture can have in ensuring successful change.

Survey 166

Survey Strategy Digital Strategies Leadership 166

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us.

Customer Experience 117

Customer Experience Branding Tools Strategy 117

PYMNTS

FEBRUARY 23, 2018

Touchscreen self-ordering kiosks, a new mobile pay app, dedicated pickup areas for mobile orders, digital menu boards and, yes, in-store WiFi will make up its digital strategy. And with the mobile app, diners can customize their sandwiches ahead of time in 26,000 of the chain’s 27,000 stores. Burger King’s $9.3

Online 101

Online US Payments Mobile 101

FICO

AUGUST 19, 2022

Enterprise intelligence that powers digital customer experiences has never been more advanced — so why are 70% of digital transformations floundering? So, where’s the “intelligence” in today’s “enterprises,” and the digital customer experiences digital transformation promised to deliver?

Customer Experience 52

Customer Experience Analytics Strategy Management 52

Perficient

DECEMBER 10, 2020

The pandemic exposed both good and bad customer experiences as companies reacted to the changing market and economic conditions. As we start to emerge from the pandemic in 2021, what should customer experience practitioners focus on to begin to ramp back up? Customers who are expecting to forever change their behaviors.

Customer Experience 340

Customer Experience Leadership Study Groups 340

Perficient

NOVEMBER 30, 2020

Under GDPR and CCPA, CMOs need to understand the current landscape of customer data privacy and data collection transparency laws and, moreover, how to address the experience of asking for and then acting on information captured so as not to alienate and lose customers they fought so hard to win.

Branding 378

Branding UX Customer Experience Marketing 378

Social Assurance

NOVEMBER 6, 2020

With a greater emphasis on leadership and strategic tracks in marketing content, and the flexible format of a virtual conference (content is available to attendees through December 31), marketers were given the best of both worlds. Subscribe to our blog and stay connected!

Marketing 12

Marketing Conference Minneapolis Analytics 12