PYMNTS

DECEMBER 15, 2017

Retail isn’t all about taking people’s money. Today, it’s also about telling a story and building an experience that makes customers want to shop with the brand again. Yet luxury brands have been slower than most other retailers to embrace digital innovation – for storytelling or for anything else.

Retail 129

Retail Branding Mobile Tools 129

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. As highlighted in the KPMG research, there are some big obstacles to universal digital transformation, so what should FIs do to overcome them?

Customer Experience 74

Customer Experience Technology Digital Strategies Leadership 74

Bank Innovation

OCTOBER 15, 2019

Wells Fargo’s digital strategy is showing results. million “digital active” customers in the third quarter of 2019, up 4% year over year. The bank also saw a 7% increase in mobile-first customers. Wells Fargo’s digital push coincides with efforts to rationalize its branch footprint. […].

Digital Strategies 170

Digital Strategies Strategy Mobile Report 170

Bank Innovation

JULY 24, 2019

based regional bank with $28 billion in assets, is growing its human-digital strategy through its Go-To app. Through the mobile digital platform, the bank is putting customers directly in touch with a personal banker who customers can text. Umpqua Bank, the Portland, Ore.-based

Portland 170

Portland Digital Strategies Regional Strategy 170

Bank Innovation

JULY 24, 2019

based regional bank with $28 billion in assets, is growing its human-digital strategy through its Go-To app. Through the mobile digital platform, the bank is putting customers directly in touch with a personal banker who customers can text. Umpqua Bank, the Portland, Ore.-based

Portland 170

Portland Digital Strategies Regional Strategy 170

Insights on Business

MARCH 6, 2019

Gartner credits this to the “maturation” of AI capabilities and how rapidly AI has become an “integral part” of digital strategies. [2] Digitally reinventing themselves, financial services firms are leveraging AI to achieve superior customer experiences, create new revenue streams and lower costs.

Customer Experience 195

Customer Experience System Management Digital Strategies 195

PYMNTS

JANUARY 28, 2020

Everyone knows that digital and mobile services are key to success in the 2020s — not only in terms of more revenue, but also larger transformations. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy.

Fintech 169

Fintech Digital Strategies Mobile Strategy 169

PYMNTS

NOVEMBER 17, 2020

That’s one of the takeaways from a recent PYMNTS panel discussion with Visa ’s Director of Global Chip Product Tom Rapkoch , Keyno CEO Robert Steinman and Assistant Vice President of Digital Strategy and Innovation at Michigan State University Federal Credit Union Ben Maxim.

Fraud 316

Fraud Michigan Security Cards 316

PYMNTS

JUNE 1, 2017

This new role, which builds off his current position as senior VP, eCommerce, will focus on all of the company’s digital-related activities, with Moffitt responsible for transforming Office Depot’s digital platforms, driving digital strategy and innovation and accelerating its online and mobile growth.

Leadership 100

Leadership Digital Strategies Retail Customer Experience 100

Perficient

NOVEMBER 21, 2024

Impact on banks Banks and their affiliates must look toward building an open, larger ecosystem as part of continued digital transformation efforts. Of course, providing this “new and improved” service will require re-writing front ends and processing engines to provide the necessary data in a timely manner.

Compliance 221

Compliance Data Cards Meeting 221

Cisco

OCTOBER 11, 2021

Whether a retail bank, wealth management firm, credit union, or insurance company with a banking segment, the financial industry is facing dramatic changes on how best to accommodate customers, and what is the appropriate mix between brick-and-mortar bank branches, remote work, self-service ATMs, and digital platforms.

Branch Design 134

Branch Design Branch Strategies ATM Digital Strategies 134

PYMNTS

OCTOBER 19, 2016

The more consumers use their smartphones, the more consumers want to use their smartphones, and they tend to reward the retailers that allow them to do so more easily and effectively. That, in a nutshell, is the takeaway from Astound Commerce’s recently released edition of its annual Mobile Research Survey.

Digital Strategies 100

Digital Strategies Retail Mobile Customer Experience 100

CB Insights

JANUARY 6, 2019

The impending “death of retail” has been projected for decades. But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Get the 54-page retail report.

Innovation 77

Innovation Retail Branding Technology 77

PYMNTS

NOVEMBER 2, 2018

The eCommerce retailer brought Bonobos and Nike dedicated shops to its site, Chain Store Age reported. Jet.com President Simon Belsham said, according to the outlet, “As we continue implementing our new strategy focused on the city consumer, we’re delighted to welcome Nike and Bonobos to Jet.com. It gets better the more you use it.

Branding 123

Branding New York Retail Customer Experience 123

PYMNTS

MAY 22, 2018

Peapod Digital Labs will also oversee the local brand Peapod, which Ahold said is the country’s largest online grocery retailer. “We eCommerce and digital strategies,” said Kevin Holt, CEO for Ahold Delhaize USA, in the press release. “As In that role, he was integral in the merger that created Ahold Delhaize.

Branding 100

Branding Innovation America Strategy 100

BankInovation

SEPTEMBER 12, 2023

NEW YORK — Nearly 70% of Wells Fargo’s interactions with its customers are digital as it continues to invest and improve its digital banking channels, Jazz Samra, head of partnerships at the $1.9 Wells Fargo is pivoting its digital strategy away from cross-selling to prioritizing customer experience, […]

New York 69

New York Digital Strategies Customer Experience Digital Banking 69

Gonzobanker

MARCH 28, 2024

In fact, according to Cornerstone’s What’s Going On In Banking 2024 report, 14% of banks and 20% of credit unions stated that they are less than 25% complete with their digital transformation. In the face of a digital vendor landscape teeming with activity and competition, financial executives have several key trends to consider: #1.

Customer Experience 128

Customer Experience Digital Banking Strategy Exercises 128

PYMNTS

FEBRUARY 25, 2016

The lingerie business is booming, thanks in part to Adore Me — a startup that has posted double- and triple-digit growth over the past few years and has shaken the lingerie industry to the core with its fast-fashion model, savvy digital strategies and inclusive “customer-first” mentality. Experts are starting to say yes.

Branding 100

Branding New York City Retail Online 100

PYMNTS

JANUARY 24, 2017

Department stores, specialty retailers, grocery stores, hotels, quick-service restaurants and convenience stores — if they take payments for goods or services, then Verifone wants to make it possible to design that payment into a full digital strategy. It can get almost overwhelming,” Robson noted. So how do they do it?

Retail 100

Retail Online System Payments 100

Bobsguide

SEPTEMBER 5, 2022

So how can financial services operators build trust in this digital age? Italian retail bank, Banca Carige, for example, has ‘digital branches’ that allow customers to conduct basic banking activities independently through remote workstations. The way forward.

Video 97

Video Digital Strategies Security Digital Banking 97

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy. Mobile-first banking is an immediate driver of digital strategy. Visited a local retail branch?

Trends 64

Trends Cyber Security Big Data Analytics 64

Gonzobanker

MARCH 24, 2021

Reality According to Customer Experience Executives. Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. CFOs must recognize and accept that a digital journey that is judged by the customer experience it creates is messy.

Customer Experience 124

Customer Experience Strategy Community ATM 124

Perficient

SEPTEMBER 29, 2020

I am the Chief Digital Strategist for Perficient. Our focus is on customer experience-oriented strategy and aligning our clients’ technologies, investments, and what their business operations are that deliver a great customer experience. And that became table stakes for a lot of retailers.

Marketing 294

Marketing Branding Data Industry 294

Celent Banking

APRIL 25, 2016

This move was central to its strategy of becoming a universal bank moving away of being solely focused in agribusiness. Commercially available solutions that can support a digital only bank means that as an industry we are ready to take off.

America 100

America Digital Banking Strategy Fintech 100

Celent Banking

FEBRUARY 4, 2016

The bank has been going strong with its digital strategy for years, even closing branches and reducing overhead to drive adoption. Bank of America recently added features like touch ID, debit card toggling, two-way fraud alerts, and more to its app, and has been outspoken about the desire to personalize the digital experience.

Mobile 100

Mobile America Digital Banking Digital Strategies 100

PYMNTS

FEBRUARY 23, 2018

Touchscreen self-ordering kiosks, a new mobile pay app, dedicated pickup areas for mobile orders, digital menu boards and, yes, in-store WiFi will make up its digital strategy. And with the mobile app, diners can customize their sandwiches ahead of time in 26,000 of the chain’s 27,000 stores. Burger King’s $9.3

Online 101

Online US Payments Mobile 101

BankInovation

JULY 1, 2020

KeyBank is embracing a human-digital strategy. The Cleveland-based bank, which has $156 billion in assets, is using banker-led consulting sessions, complemented by proprietary algorithms, to connect customers with relevant solutions.

Cleveland 64

Cleveland Digital Strategies Strategy Customer Experience 64

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. Retail offices: 85. But then again, Rockland Trust Co. is not typical. Alex Jimenez. Rockland Trust Co.

Innovation 70

Innovation Community Bank social media Community 70

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy. Mobile-first banking is an immediate driver of digital strategy. Visited a local retail branch?

Trends 48

Trends Cyber Security Big Data Analytics 48

Bobsguide

AUGUST 7, 2022

It serves institutions of all sizes, providing award-winning solutions and services across Lending, Payments, Treasury & Capital Markets and Retail & Digital Banking for banks to support direct banking relationships and grow through indirect channels, such as embedded finance and Banking as a Service.

Operations 68

Operations Strategy Innovation Policies 68

FICO

JUNE 21, 2022

New IDC research predicts that within the next two years around 30% of global Tier-1 banks will rely on relevant and responsible personalization as a key differentiator to retaining loyal customers. Key Steps on the Digital Decision Platform Journey. It's a question continually posed in The 11 Commandments of Digital Banking.

Management 52

Management Customer Experience Regional Strategy 52

FICO

JULY 11, 2022

Digital omnichannel communication acts as a “virtual agent” that guides the customer through simple self-service which will result in increased account resolutions. This shift in communication preference is causing companies to rethink the customer experience with their brand. Introduce an Omnichannel Strategy.

Strategy 52

Strategy Analytics Operations Company 52

FICO

JUNE 16, 2021

Many businesses don't properly detail the ‘unhappy’ path sufficiently, assuming (or rather hoping) most customers will follow the 'happy' path. A poor customer experience can negatively impact customer retention and seem them switch to a competitor that offers a more sophisticated, streamlined approach.

Analytics 52

Analytics Survey Cards Customer Experience 52

FICO

MARCH 28, 2023

It involves using data and analytics to better understand the wants, needs and preferences of individual customers, and then using those insights to deliver unique experiences and moments throughout their journey. And finally, operationalizing the insights at scale to create bespoke, “in moment” customer experiences.

How To 52

How To Analytics Data Strategy 52

Social Assurance

NOVEMBER 6, 2020

What stood out to me as we plan for year-end and are developing marketing budgets and plans for 2021, was that banks need to address human capital in two ways: culture and employee engagement, and investments in human capital to “upskill or reskill,” – a great concept shared by Shelly Loftin, SVP Retail, Payments, and Lending.”

Marketing 12

Marketing Conference Minneapolis Analytics 12

Independent Banker

OCTOBER 31, 2021

The pandemic accelerated the adoption of digital lending for both banks and consumers. The transformation has been phenomenal,” says Prabhash Shrestha, ICBA group executive vice president and chief digital strategy officer. Hands down, this is the future, and we are seeing a bigger move to digital lending across the industry.”.

Lending 91

Lending Community Bank Community North Dakota 91

Perficient

NOVEMBER 21, 2024

Impact on banks Banks and their affiliates must look toward building an open, larger ecosystem as part of continued digital transformation efforts. Of course, providing this “new and improved” service will require re-writing front ends and processing engines to provide the necessary data in a timely manner.

Compliance 221

Compliance Data Cards Meeting 221