Perficient

FEBRUARY 28, 2024

Perficient’s insurance experts, who were interviewed for this report, echo this sentiment, emphasizing the need for insurers to embrace innovation to stay relevant. Those who heed the call to transform and innovate will carve out a prosperous future, while those who resist change may find themselves struggling to stay afloat.

Innovation 251

Innovation Regional Strategy Trends 251

Perficient

OCTOBER 26, 2020

5G translates to faster download speeds, reduced latency, and more available bandwidth. Improved Consumer Experience Possibilities with 5G. Consumer markets have tried to deliver Immersive and personalized customer experiences with fits and starts, but with limited success. Generically-speaking. Video/Live Streaming.

Video 476

Video United States Apple Innovation 476

Perficient

NOVEMBER 23, 2020

Lisa Frazier, Head of the Wells Fargo Innovation Group. Financial services companies say the top two challenges facing them are acquiring new customers and creating personalized experiences. Personalizing the customer experience is no easy task. The power of data and artificial intelligence can help us do that.”

Customer Experience 309

Customer Experience Digital Strategies Data Tools 309

FICO

MARCH 9, 2022

Recent research we undertook looked at the connection between customer experience and fraud controls from a consumer perspective. Our survey showed a positive outlook for banks and card issuers investing and innovating significantly in the digital space. Download the ebook on the UK results for our survey.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers? Legacy infrastructure.

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

DECEMBER 19, 2018

While quick-service restaurant (QSR) managers and customers might view the same menu, they might not always be on the same page when it comes to technology and innovation. However, a look at recent data found that many QSRs are not exactly quick to implement customers’ preferred innovations.

Innovation 123

Innovation Management America Customer Experience 123

Perficient

JANUARY 4, 2024

The continual evolution of these technologies has empowered businesses to leverage advanced algorithms, predictive modeling, and generative capabilities, driving unprecedented innovation and efficiency. Download the Forrester report,  The AI Services Landscape, Q1 2024   to learn more (available to Forrester subscribers and for purchase).

America 309

America Data Customer Experience Report 309

PYMNTS

DECEMBER 27, 2016

Payments 2016: The Year of Payment Innovation Via Predictive Analytics. This was the year for payment innovation through predictive analytics. Enova’s 2016 payment innovations were powered by our real-time predictive analytics and on-demand decision-making technology. Download the eBook. million annually.

Analytics 110

Analytics Innovation Payments eBook 110

Perficient

OCTOBER 20, 2020

For example, our client, a leading fabric and craft retailer , was experiencing issues with extending its customer experience online and needed help improving inventory visibility within its supply chain and OM system. As a result, the customer experience improved and our client saw record sales numbers during the COVID-19 pandemic.

System 324

System How To Customer Experience Meeting 324

PYMNTS

JANUARY 7, 2021

eCommerce was the name of the game for consumers and retailers in 2020, with merchants’ success hinging on the power of rapid innovations and intuitive responses to consumers’ demands. Customers and retailers alike faced numerous challenges last year, however, ranging from intermittent lockdowns to economic uncertainty.

Innovation 168

Innovation Retail Customer Experience Online 168

Perficient

OCTOBER 14, 2020

As organizations begin to think about the recovery phase from the COVID era, businesses that were digitally enabled and able to innovate fared better. Companies that were previously resistant to change were suddenly faced with the choice to accelerate digital innovation or risk their survival.

Video 519

Video Tools Innovation Trends 519

PYMNTS

DECEMBER 6, 2017

In short, customers want innovation, but restaurants, largely, aren’t giving it to them. The Index’s inaugural edition explores why companies in the $230 billion QSR space struggle to innovate, and how they can change that reputation. According to PYMNTS research, most brands in the QSR space are losing the innovation race.

Innovation 120

Innovation Study St. Louis Google 120

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. contact-form-7].

Data 129

Data Customer Experience User Experience Innovation 129

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

Perficient

JANUARY 11, 2021

.” As a customer I want to make a purchase, and best-case-scenario, at the moment of the transaction, opt-in to email or text notifications of shipping status. I do NOT want to be prompted to download yet another app to get this information. What customer research warranted Product Owners to drive this crop of apps?

Study 309

Study Innovation Groups Survey 309

PYMNTS

JANUARY 14, 2021

Our findings also indicate FIs that offer innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experiences, especially among younger generations like bridge millennials and millennials. One-third are very interested in using it for learning purposes, as well.

Video 224

Video social media Millennials Data 224

PYMNTS

SEPTEMBER 19, 2018

To learn more about how businesses are leveraging AI and ML technology to optimize their customer experience, click here to download the report.

Retail 158

Retail Report Samsung Customer Experience 158

Bank Innovation

FEBRUARY 17, 2020

Customers download an app to pay staff members, including housekeepers, bellhops, valets and […]. There may no longer be an excuse for stiffing hotel staff who ferry bags to guest rooms. TipYo, an Alexandria, Va.-based

Payments 243

Payments Customer Experience Innovation Strategies Strategy 243

Abrigo

SEPTEMBER 11, 2023

DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when. Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences.

Risk Management 195

Risk Management Data Technology Fintech 195

Bank Innovation

DECEMBER 2, 2019

According to a report from mobile analytics platform App Annie and the mobile marketing platform Adjust, only 6% of users globally who download a payment app will use that same app 30 days later. When it comes to keeping users engaged, payments apps seem to be missing the mark. Mobile payments are still on the […].

Payments 273

Payments Analytics Mobile Marketing 273

Abrigo

FEBRUARY 6, 2024

Update your board about AML/fraud threats with this infographic: "5 Fraud typologies impacting you and your customers." keep me informed Download infographic Fraud prevention increases confidence in your organization As fraud operations become more sophisticated, banks need to invest in the proper technology for check fraud detection.

Fraud 221

Fraud Training Trends Regional 221

PYMNTS

DECEMBER 30, 2016

Here is the response from Florin Arghirescu, SVP of business relationships and innovation at Synchrony Financial …. Most of this disruption is driven by the concept of frictionless payments, which has now morphed into customer engagement and how to solve for the entire commerce experience, well beyond specific payment technologies.

eBook 140

eBook Payments Customer Experience Retail 140

PYMNTS

JANUARY 30, 2020

Financial institutions (FIs) cannot simply expect the popularity of debit to persist unaided, however, and must continue to innovate to keep fraud rates at a minimum. intended to support fraud fighting without imposing frictions into the customer experience. The solution is. A Big-Picture Approach To Thwarting Debit Fraud.

Security 182

Security Fraud ATM Cards 182

PYMNTS

JANUARY 8, 2021

Taken across 70 indicators to measure the quality of customer experiences through checkout, a score increase reflects an improved user experience for consumers that leads to more seamless conversions. SMBS Outpaced Top Retailers When It Came To Innovation Adoption . The year 2020 saw the overall index score rise by 2.2

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

DECEMBER 26, 2016

For many years the payment industry has evangelized about a new era of payments, one where customer experience is key, security and authentication are invisible to consumers yet robust, and new, innovative devices replace traditional plastic cards and cash. Download the eBook. Today the vision is clear. 3-D Secure 2.0:

Payments 123

Payments eBook Analytics Customer Experience 123

FICO

JUNE 16, 2023

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52

Trends Management Customer Experience Resources 52

Abrigo

MARCH 2, 2023

You might also like this whitepaper, "Best practices for purchasing bank or credit union software" DOWNLOAD Takeaway 1 As Southwest Airlines learned, technology shortcomings create enormous costs in the short-term and in the future. A failure in back-office technology directly affects customer experiences.

Technology 195

Technology Lending Community Software 195

PYMNTS

JANUARY 12, 2020

Bowman noted that Tap to Phone leverages EMV’s underlying capabilities, the growing base of contactless cards in consumers’ wallets and the partnership with Samsung to allow sellers to tap into new retail sales opportunities, simply by downloading an app onto a mobile device they already use. The Retail of the Future .

Retail 226

Retail Samsung Software Mobile 226

PYMNTS

DECEMBER 28, 2020

Some of these new machines leverage smartphone integrations that enable customer interactions, while others rely on biometric verification measures instead of PINs to verify customer identities. For more on these and other digital-first banking news items, download this month’s Tracker.

ATM 182

ATM Meeting United States Industry 182

PYMNTS

JUNE 27, 2017

“One of the most exciting things in this space is that innovation is making things more secure and really leaning on mobile devices and mobile device usage,” he said. It’s also increasingly where the cool customer experiences are happening and where customers want to interact online.

Mobile 118

Mobile Report Security Customer Experience 118

Abrigo

DECEMBER 2, 2015

As consumers adopt the latest technology, businesses must do the same in order to provide services and customer experiences that align with today’s technology. Today, technology is progressing so quickly that “innovation” is a buzz word. Bloomberg created an innovation index to monitor the world’s progress.

Operations 150

Operations Technology Customer Experience Software 150

CB Insights

JULY 19, 2017

Corporate innovation is critical for established companies looking to stay relevant in the face of disruption from up-and-coming startups. With industries being unbundled left and right ( supermarkets , banking , cars — just to name a few) more companies are opening up in-house innovation labs every day. Innovation Lab Name: HP Labs.

Innovation 74

Innovation San Francisco Technology Georgia 74

PYMNTS

MAY 24, 2019

Google has recently upped its game in the food service area of retail, further proof that innovation is heating up when it comes to restaurants – and another signal of how the connected vehicle ecosystem is developing. The function taps into partnerships with delivery companies, and consumers can order without downloading another mobile app.

Google 115

Google Mobile Retail Innovation 115

Bobsguide

SEPTEMBER 19, 2022

Bettering customers around the world. According to IDC, “To thrive in a digital economy, financial services organizations must embrace innovation and integrate technology effectively to enhance the customer experience and achieve operational excellence.

Fintech 68

Fintech Taxes Customer Experience Technology 68

PYMNTS

SEPTEMBER 21, 2020

Still others are leveraging their mobile phones for innovative payment methods in brick-and-mortar stores, such as QR codes and other contactless payment options. Providing features that enable customers to sample lip shades has led to 2.5 Another study found that shopping app downloads in the U.S. The mobile linchpin .

Retail 243

Retail Online social media Mobile 243

PYMNTS

FEBRUARY 19, 2018

But just as it’s nearly impossible to predict with precision the future of an ever-changing, ever-innovating market, it’s just as difficult to draw a single conclusion from so many experts’ opinions. In short, while 2017 was the year of payments disruption, 2018 will be the year of the satisfied customer.

eBook 100

eBook Payments Customer Experience Innovation 100

PYMNTS

JANUARY 22, 2021

One PYMNTS survey revealed up to 84 percent of consumers are choosing businesses that customize their engagement efforts to their needs. It also explores why using data to customize the experience is key, and how Red Robin makes its rewards program’s onboarding process as simple and seamless as possible.

Data 144

Data Customer Experience United States Policies 144