Perficient

MAY 23, 2022

Innovative – as the world evolves with more digital acceptance, how is your commerce technology leveraging adjacent capabilities such as telematics or application performance indicators (APIs)/embedded insurance to create new buying opportunities and support consumer retention.

Strategy 294

Strategy Technology Customer Experience Innovation 294

Perficient

OCTOBER 20, 2020

For example, our client, a leading fabric and craft retailer , was experiencing issues with extending its customer experience online and needed help improving inventory visibility within its supply chain and OM system. As a result, the customer experience improved and our client saw record sales numbers during the COVID-19 pandemic.

System 324

System How To Customer Experience Meeting 324

Cisco

JULY 29, 2021

This is driven by a renewed focus towards innovation, along with the digitalization and streamlining of the businesses. Download the report: Agents of Transformation: The Rise of Full Stack Observability , to learn more about Business Observability and the challenges technologists are facing.

Customer Experience 164

Customer Experience User Experience Analytics Resources 164

PYMNTS

OCTOBER 11, 2018

Consumers expect fast, efficient service that barely requires them to look up from their smartphones, and the modern QSR needs to innovate accordingly. Winning over that crowd can mean working with third-party services, changing loyalty models and making sure the digital experience is just as quick and easy as it is in a physical store.

Innovation 158

Innovation Mobile Online Customer Experience 158

Perficient

JANUARY 11, 2021

.” As a customer I want to make a purchase, and best-case-scenario, at the moment of the transaction, opt-in to email or text notifications of shipping status. I do NOT want to be prompted to download yet another app to get this information. What customer research warranted Product Owners to drive this crop of apps?

Study 309

Study Innovation Groups Survey 309

PYMNTS

DECEMBER 19, 2018

While quick-service restaurant (QSR) managers and customers might view the same menu, they might not always be on the same page when it comes to technology and innovation. However, a look at recent data found that many QSRs are not exactly quick to implement customers’ preferred innovations.

Innovation 123

Innovation Management America Customer Experience 123

Perficient

JANUARY 4, 2024

The continual evolution of these technologies has empowered businesses to leverage advanced algorithms, predictive modeling, and generative capabilities, driving unprecedented innovation and efficiency. Download the Forrester report,  The AI Services Landscape, Q1 2024   to learn more (available to Forrester subscribers and for purchase).

America 309

America Data Customer Experience Report 309

PYMNTS

DECEMBER 27, 2016

Payments 2016: The Year of Payment Innovation Via Predictive Analytics. This was the year for payment innovation through predictive analytics. Enova’s 2016 payment innovations were powered by our real-time predictive analytics and on-demand decision-making technology. Download the eBook. million annually.

Analytics 110

Analytics Innovation Payments eBook 110

Bank Innovation

DECEMBER 2, 2019

According to a report from mobile analytics platform App Annie and the mobile marketing platform Adjust, only 6% of users globally who download a payment app will use that same app 30 days later. When it comes to keeping users engaged, payments apps seem to be missing the mark. Mobile payments are still on the […].

Payments 273

Payments Analytics Mobile Marketing 273

Perficient

FEBRUARY 28, 2024

Perficient’s insurance experts, who were interviewed for this report, echo this sentiment, emphasizing the need for insurers to embrace innovation to stay relevant. Those who heed the call to transform and innovate will carve out a prosperous future, while those who resist change may find themselves struggling to stay afloat.

Innovation 251

Innovation Regional Strategy Trends 251

South State Correspondent

FEBRUARY 4, 2025

For example, in the next year, does the bank want to focus on making its employees more productive or enhancing customer experience. To download a set of sample use cases written within a strategic framework, go Sample Gen AI Strategy Use Cases 020425v.

Community Bank 195

Community Bank Strategy Community Tools 195

PYMNTS

JANUARY 7, 2021

eCommerce was the name of the game for consumers and retailers in 2020, with merchants’ success hinging on the power of rapid innovations and intuitive responses to consumers’ demands. Customers and retailers alike faced numerous challenges last year, however, ranging from intermittent lockdowns to economic uncertainty.

Innovation 168

Innovation Retail Customer Experience Online 168

Bank Innovation

FEBRUARY 17, 2020

Customers download an app to pay staff members, including housekeepers, bellhops, valets and […]. There may no longer be an excuse for stiffing hotel staff who ferry bags to guest rooms. TipYo, an Alexandria, Va.-based

Payments 243

Payments Customer Experience Innovation Strategies Strategy 243

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. contact-form-7].

Data 129

Data Customer Experience Innovation User Experience 129

PYMNTS

DECEMBER 6, 2017

In short, customers want innovation, but restaurants, largely, aren’t giving it to them. The Index’s inaugural edition explores why companies in the $230 billion QSR space struggle to innovate, and how they can change that reputation. According to PYMNTS research, most brands in the QSR space are losing the innovation race.

Innovation 120

Innovation Study St. Louis Google 120

PYMNTS

JANUARY 14, 2021

Our findings also indicate FIs that offer innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experiences, especially among younger generations like bridge millennials and millennials. One-third are very interested in using it for learning purposes, as well.

Video 224

Video social media Millennials Data 224

PYMNTS

SEPTEMBER 19, 2018

To learn more about how businesses are leveraging AI and ML technology to optimize their customer experience, click here to download the report.

Retail 158

Retail Report Samsung Customer Experience 158

PYMNTS

DECEMBER 30, 2016

Here is the response from Florin Arghirescu, SVP of business relationships and innovation at Synchrony Financial …. Most of this disruption is driven by the concept of frictionless payments, which has now morphed into customer engagement and how to solve for the entire commerce experience, well beyond specific payment technologies.

eBook 140

eBook Payments Customer Experience Retail 140

PYMNTS

JANUARY 8, 2021

Taken across 70 indicators to measure the quality of customer experiences through checkout, a score increase reflects an improved user experience for consumers that leads to more seamless conversions. SMBS Outpaced Top Retailers When It Came To Innovation Adoption . The year 2020 saw the overall index score rise by 2.2

Retail 261

Retail Online Mobile Customer Experience 261

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

APRIL 17, 2020

Such investments in digital technology are expected to increase return on investment (ROI) and improve the overall customer experience. The experience also enables customers to reorder by voice. Other players in the space are rolling out innovations to support restaurants’ efforts to improve customers’ experiences.

Customer Experience 167

Customer Experience Operations Technology Branding 167

PYMNTS

JANUARY 12, 2020

Bowman noted that Tap to Phone leverages EMV’s underlying capabilities, the growing base of contactless cards in consumers’ wallets and the partnership with Samsung to allow sellers to tap into new retail sales opportunities, simply by downloading an app onto a mobile device they already use. The Retail of the Future .

Retail 226

Retail Samsung Software Mobile 226

Abrigo

DECEMBER 2, 2015

As consumers adopt the latest technology, businesses must do the same in order to provide services and customer experiences that align with today’s technology. Today, technology is progressing so quickly that “innovation” is a buzz word. Bloomberg created an innovation index to monitor the world’s progress.

Operations 150

Operations Technology Customer Experience Innovation 150

PYMNTS

JANUARY 30, 2020

Financial institutions (FIs) cannot simply expect the popularity of debit to persist unaided, however, and must continue to innovate to keep fraud rates at a minimum. intended to support fraud fighting without imposing frictions into the customer experience. The solution is. A Big-Picture Approach To Thwarting Debit Fraud.

Security 182

Security Fraud ATM Cards 182

PYMNTS

SEPTEMBER 21, 2020

Still others are leveraging their mobile phones for innovative payment methods in brick-and-mortar stores, such as QR codes and other contactless payment options. Providing features that enable customers to sample lip shades has led to 2.5 Another study found that shopping app downloads in the U.S. The mobile linchpin .

Retail 243

Retail Online social media Mobile 243

PYMNTS

DECEMBER 26, 2016

For many years the payment industry has evangelized about a new era of payments, one where customer experience is key, security and authentication are invisible to consumers yet robust, and new, innovative devices replace traditional plastic cards and cash. Download the eBook. Today the vision is clear. 3-D Secure 2.0:

Payments 123

Payments eBook Analytics Customer Experience 123

Abrigo

SEPTEMBER 11, 2023

DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when. Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences.

Risk Management 195

Risk Management Data Technology Fintech 195

PYMNTS

MAY 29, 2019

Providing a unique customer experience to subscribers is crucial, according to Robin Reodica, product management executive director for Bank of America Merchant Services — especially with more eTailers unveiling their own subscription plans.

Apple 179

Apple America Retail Industry 179

PYMNTS

JUNE 27, 2017

“One of the most exciting things in this space is that innovation is making things more secure and really leaning on mobile devices and mobile device usage,” he said. It’s also increasingly where the cool customer experiences are happening and where customers want to interact online.

Mobile 118

Mobile Report Security Customer Experience 118

FICO

MARCH 9, 2022

Recent research we undertook looked at the connection between customer experience and fraud controls from a consumer perspective. Our survey showed a positive outlook for banks and card issuers investing and innovating significantly in the digital space. Download the ebook on the UK results for our survey.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

Abrigo

FEBRUARY 6, 2024

Update your board about AML/fraud threats with this infographic: "5 Fraud typologies impacting you and your customers." keep me informed Download infographic Fraud prevention increases confidence in your organization As fraud operations become more sophisticated, banks need to invest in the proper technology for check fraud detection.

Fraud 221

Fraud Training Trends Regional 221

PYMNTS

DECEMBER 1, 2020

The Omnichannel Grocery Report: Leveraging Digital Purchasing Channels To Boost Conversion , a PYMNTS and ACI collaboration, provides an overview of how grocers can improve their digital shopping and contactless payment offerings to enhance the customer experience. PYMNTS surveyed a census-balanced panel of 2,066 U.S.

US 196

US Data Online Meeting 196

Perficient

OCTOBER 29, 2020

That meant it needed viewers to not only discover its brand, download its app, register and begin watching but also to subscribe at either a $5 or $8 monthly payment level. But while Quibi was aiding users’ ability to watch TV, it was hampering access in other ways.

US 294

US social media User Experience Digital Strategies 294

Abrigo

MARCH 2, 2023

You might also like this whitepaper, "Best practices for purchasing bank or credit union software" DOWNLOAD Takeaway 1 As Southwest Airlines learned, technology shortcomings create enormous costs in the short-term and in the future. A failure in back-office technology directly affects customer experiences.

Technology 195

Technology Lending Community Software 195

PYMNTS

JUNE 6, 2016

“Our goal with Samsung Pay is to drive and lead innovation in mobile commerce, giving consumers a safer, smarter and better mobile wallet,” Victor Kim, global director of Samsung Pay, explained in a press release. Samsung operates an open model of partnership and collaboration to deliver the best possible customer experience.

Samsung 100

Samsung Mobile Customer Experience Innovation 100

CB Insights

JULY 19, 2017

Corporate innovation is critical for established companies looking to stay relevant in the face of disruption from up-and-coming startups. With industries being unbundled left and right ( supermarkets , banking , cars — just to name a few) more companies are opening up in-house innovation labs every day. Innovation Lab Name: HP Labs.

Innovation 74

Innovation San Francisco Technology Mobile 74

PYMNTS

MAY 24, 2019

Google has recently upped its game in the food service area of retail, further proof that innovation is heating up when it comes to restaurants – and another signal of how the connected vehicle ecosystem is developing. The function taps into partnerships with delivery companies, and consumers can order without downloading another mobile app.

Google 115

Google Mobile Retail Innovation 115