FICO

MARCH 7, 2022

Digital communications options vary across the customer lifecycle, whether it’s for onboarding, account notifications, fraud alerts, or collections. PSECU, a United States based credit union, was able to offer their customers different communication solutions for origination, account service notifications and collections.

eBook 52

eBook Strategy Case Study Customer Experience 52

PYMNTS

JANUARY 1, 2019

Gerhard Oosthuizen, CTO of Entersekt , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. Investigators were looking into fraud at Tether; crypto exchanges were being preyed on by hackers. I remember a conference almost a year ago. The goldrush got out of hand. Over-exuberance gave way to reality.

Bitcoin 168

Bitcoin Payments Conference cryptocurrency 168

PYMNTS

JUNE 29, 2017

As goes digital commerce, so goes fraud. The right platform will allow them to combine layers of security — like tokenization, biometric authentication, PINs and back-end fraud management — to achieve the right balance of security and usability. Fewer checkouts also mean staff can be redeployed in-store to support customers.”.

Mobile 137

Mobile Retail Security Fraud 137

FICO

FEBRUARY 12, 2023

Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. His insights on humanizing interactions come from his larger piece on digital banking called The 11 Commandments of Digital Banking eBook.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

FICO

MAY 6, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are completing our series of 5 deeper dive blog posts that group the 11 Commandments below into common themes: Digital lift-and-shift is not a strategy! Do the work for your customers; don’t pass the work along. Friction – not inherently good or evil.

Digital Banking 52

Digital Banking System Data Customer Experience 52

FICO

NOVEMBER 16, 2022

Enterprise Fraud Solution Buyers Want More Agility, More Data. Our recent global survey reveals the investment priorities and functionality requirements for enterprise-level fraud solution buyers. We asked about priorities, plans and requirements for enterprise fraud prevention and detection solutions , and the results are fascinating.

Fraud 52

Fraud Data Survey Regional 52

FICO

MARCH 10, 2022

I’ve been writing recently about the results of our recent global consumer fraud survey. But like most things, it’s not as simple as it sounds, as large customer groups are likely to switch banks if they are dissatisfied with their response to a fraud management incident (more on that in a moment).

Fraud 52

Fraud Survey Cards Customer Experience 52

FICO

MAY 17, 2022

UK consumer fraud attitudes. Our latest commissioned research suggests that UK banks could face a potentially catastrophic customer defection event in the wake of a money laundering scandal. You can read more about all the UK survey results in our Digital Consumer Banking and Fraud Survey – UK Results Ebook .

eBook 52

eBook Survey Fraud Millennials 52

FICO

FEBRUARY 1, 2021

Key to providing acceptable customer experiences is the way in which banks verify that applicants are who they say they are. Identity verification, required to prevent fraud and meet eKYC regulatory requirements, can also be the one that introduces friction and causes customers to abandon applications.

Customer Experience 52

Customer Experience Survey Strategy eBook 52

FICO

MARCH 13, 2019

Consumers are only giving a handful of lenders an opportunity to pitch for their automotive loan business, which underscores the need to engage customers with proactive, compelling offers and build positive, meaningful experiences. Close any customer experience gaps. Keep doing what’s working.

Survey 73

Survey US eBook Online 73