PYMNTS

DECEMBER 26, 2016

PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of…” eBook. Yet the actual specifics of the customer experience, infrastructure and protocols underpinning these services have been uncertain. 3-D Secure 2.0:

Payments 123

Payments eBook Analytics Customer Experience 123

PYMNTS

FEBRUARY 19, 2018

But just as it’s nearly impossible to predict with precision the future of an ever-changing, ever-innovating market, it’s just as difficult to draw a single conclusion from so many experts’ opinions. In short, while 2017 was the year of payments disruption, 2018 will be the year of the satisfied customer.

eBook 100

eBook Payments Customer Experience Innovation 100

PYMNTS

DECEMBER 31, 2019

Might the coming year be marked by innovation at the point of sale (POS)? Glancing through the digital pages of the PYMNTS eBook, a few themes emerge. is ahead of the issuing [financial institutions (FIs)], as merchants look to speed up their lines for a better customer experience,” said Fagan.

eBook 170

eBook Millennials Cards Survey 170

PYMNTS

DECEMBER 27, 2018

Glenn Fodor, SVP and head of First Data Insights, contributed the following piece as part of PYMNTS’ 2018 year-end eBook. Brick-and-mortar’s performance to start the holiday season illustrated physical retail’s ability to encourage customers to spend more per visit.

Data 173

Data Retail eBook Online 173

PYMNTS

JANUARY 1, 2019

Gerhard Oosthuizen, CTO of Entersekt , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. Surely, we should first focus on the issues we want to address — faster payments, account takeover, and customer experience — then explore how we do it. I remember a conference almost a year ago.

Bitcoin 168

Bitcoin Payments Conference cryptocurrency 168

FICO

MARCH 9, 2022

Recent research we undertook looked at the connection between customer experience and fraud controls from a consumer perspective. Our survey showed a positive outlook for banks and card issuers investing and innovating significantly in the digital space. Download the ebook on the UK results for our survey.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

PYMNTS

JANUARY 20, 2021

We are seeing payments become an inextricable and largely invisible part of customers’ experiences with different product or service providers. That’s no surprise, given the pace of innovation in B2C versus B2B payments over the years. But that is changing — slowly but surely.

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Payments Examples Software Management 175

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management.

Survey 52

Survey Fraud US Customer Experience 52

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management.

Survey 52

Survey Fraud US Customer Experience 52

PYMNTS

FEBRUARY 21, 2018

The retailer’s innovations come as 55 percent of customers shop both in-store and online, according to the PYMNTS Omni Usage Index. Walmart is now letting customers place orders on its website and pick them up at a designated pick-up tower in select stores.

Retail 105

Retail eBook Examples Online 105

FICO

MARCH 28, 2023

And finally, operationalizing the insights at scale to create bespoke, “in moment” customer experiences. It connects, strengthens and binds a bank’s existing data and systems, enabling the consolidation of all streams of customer data into an agile, data-driven framework that produces more personalized and actionable insights.

How To 52

How To Analytics Data Strategy 52

FICO

MARCH 13, 2019

Given new and disruptive innovations in the auto industry such as driverless cars, collaborative economy models with companies like Uber and Lyft entering the mainstream, new subscription ownership models, and the overall shift to digital experiences, it’s clear that the vehicle industry is experiencing tremendous change.

Survey 73

Survey US eBook Online 73

FICO

NOVEMBER 16, 2022

The right technology can help organizations on both of those fronts, while also providing a foundation that supports real-time automation and rules updates to help drive down costs and stop fraud losses; two-way communication to improve customer experience ; and transparency throughout the decisioning process for regulatory compliance and reporting.

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Fraud Data Survey Regional 52

FICO

MARCH 10, 2022

One of the most interesting takeaways for me is that banks have an opportunity for proactive, personalized customer communication, in the channel of their choice, to provide fraud detection and fraud prevention, as well as to manage fraud cases so that they can be bought to a conclusion more quickly and with a better customer experience.

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Fraud Survey Cards Customer Experience 52

PYMNTS

DECEMBER 26, 2018

Daniel Houseman, partner at KPMG, contributed the following piece as part of the PYMNTS 2018 year-end eBook. . Payments innovation in 2018 has leveled the playing field, with new entrants, the rise of the customer and cross-border connectivity all enabling real-time payments almost anywhere and at virtually any time.

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Innovation eBook Regulation Fintech 128