FICO

FEBRUARY 2, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 commandments below into common themes. Many enterprises have succumbed to the inclination to digitize everything, which by default leads to cold, clinical experiences.

Customer Experience 52

Customer Experience Digital Banking Video eBook 52

PYMNTS

DECEMBER 31, 2019

Glancing through the digital pages of the PYMNTS eBook, a few themes emerge. is ahead of the issuing [financial institutions (FIs)], as merchants look to speed up their lines for a better customer experience,” said Fagan. Here Come The Millennials. That next generation would be millennials and Gen Z, of course.

eBook 170

eBook Millennials Cards Survey 170

PYMNTS

APRIL 19, 2018

They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”. In 2016, for example, Amazon began running pop-up kiosks for Kindle eBooks in convenience stores around the Seattle area, GeekWire reported. Wendy’s is hardly alone.

Retail 102

Retail eBook Customer Experience Ohio 102

FICO

FEBRUARY 12, 2023

Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. His insights on humanizing interactions come from his larger piece on digital banking called The 11 Commandments of Digital Banking eBook.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

FICO

MAY 17, 2022

You can read more about all the UK survey results in our Digital Consumer Banking and Fraud Survey – UK Results Ebook . Millennials are the least impressed. Those in the Millennials generation – aged 25-34 - appear to be the least impressed with banks’ current approaches to fraud. by Matt Cox.

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eBook Survey Fraud Millennials 52