PYMNTS

DECEMBER 31, 2018

Matt Redwood, head of self-service at Diebold Nixdorf , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. Consumers are empowered to take their own journey through each shopping experience and transaction, all the way up to POS. In the U.S., These are huge numbers, and multiplied across the globe, it’s massive.

Innovation 150

Innovation Retail eBook Branding 150

PYMNTS

FEBRUARY 21, 2018

The retailer’s innovations come as 55 percent of customers shop both in-store and online, according to the PYMNTS Omni Usage Index. Here are five omnichannel features retailers should keep in mind when reaching consumers online. The pickup tower basically works like a huge, high-tech vending machine for online order pickup.

Retail 105

Retail eBook Examples Online 105

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! Unintentional or unnecessary friction in the customers’ experience is always bad – however, friction itself is not inherently evil. Respect the data.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

PYMNTS

JUNE 29, 2017

The driver, not surprisingly, Bouda told PYMNTS in a recent conversation, is that brick-and-mortar retailers must seriously rethink their approach to remaining competitive in the digital age as mobile and online eCommerce channels continue to consume a larger portion of consumer spend. Just fill out the form below to download the eBook.

Mobile 137

Mobile Retail Security Fraud 137

FICO

FEBRUARY 12, 2023

Product teams, business models and customer development strategy were all challenged in the last year as adaptation became the name of the game. Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

FICO

MARCH 13, 2019

US consumers showed an increasing appetite for online financing—an 8% YoY increase. consumers acquired their most recent auto loan online, compared to only 5% in 2018, representing an 8% YoY increase for online financing. Close any customer experience gaps. 13% of U.S. Keep doing what’s working.

Survey 73

Survey US eBook Online 73

FICO

FEBRUARY 1, 2021

Key to providing acceptable customer experiences is the way in which banks verify that applicants are who they say they are. Identity verification, required to prevent fraud and meet eKYC regulatory requirements, can also be the one that introduces friction and causes customers to abandon applications.

Customer Experience 52

Customer Experience Survey Strategy eBook 52