Customer Experience eBook Online 
FICO
MARCH 9, 2022
The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. But the online shift has also created opportunities for financial institutions to demonstrate their strong fraud controls in the digital space.
PYMNTS
JULY 17, 2020
. “That includes memberships, accounts, loyalty points and more … each representing a unique area of the customer experience that should be protected.”. In a 2019 PYMNTS eBook much like this, we made predictions for eCommerce in 2020 and the next decade. Opportunities: New Channels of eCommerce.
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PYMNTS
DECEMBER 30, 2016
PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of…” eBook. Innovative POS companies like Poynt and Clover are reinventing the most painful point of the shopping experience: the checkout process. Download the eBook.
PYMNTS
DECEMBER 27, 2016
PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of …” eBook. Smart ACH was created not only to help meet NACHA compliance rules, but also to improve operational efficiency and the customer experience.
PYMNTS
DECEMBER 26, 2018
The following piece was written by Rob Eleveld, CEO of Whitepages Pro , as a contribution to our 2018 year-end eBook. . Smart use of verification data ensures that risk models can streamline good customer experience, fight fraud and evolve with the times. Payments 2018 was a year of accelerated disruption.
PYMNTS
DECEMBER 27, 2018
Glenn Fodor, SVP and head of First Data Insights, contributed the following piece as part of PYMNTS’ 2018 year-end eBook. Brick-and-mortar’s performance to start the holiday season illustrated physical retail’s ability to encourage customers to spend more per visit.
FICO
JANUARY 11, 2022
Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! Unintentional or unnecessary friction in the customers’ experience is always bad – however, friction itself is not inherently evil. Respect the data.
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