FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management.

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Survey Fraud US Customer Experience 52

PYMNTS

DECEMBER 27, 2016

PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of …” eBook. Enova’s 2016 payment innovations were powered by our real-time predictive analytics and on-demand decision-making technology. Download the eBook.

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Analytics Innovation Payments eBook 110

PYMNTS

DECEMBER 26, 2018

The following piece was written by Rob Eleveld, CEO of Whitepages Pro , as a contribution to our 2018 year-end eBook. . The solution to this complexity is cutting-edge technology that can keep pace with modern transformation: machine learning. Payments 2018 was a year of accelerated disruption.

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eBook Fraud Data Payments 149

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! Be fascinated by your customers, not your technology. Consider how your interactions with customers must adapt to different digital channels versus a bank branch.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

PYMNTS

DECEMBER 27, 2018

Glenn Fodor, SVP and head of First Data Insights, contributed the following piece as part of PYMNTS’ 2018 year-end eBook. Brick-and-mortar’s performance to start the holiday season illustrated physical retail’s ability to encourage customers to spend more per visit. These are but a few examples of 2018 successes in physical retail.

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Data Retail eBook Online 173

PYMNTS

JANUARY 1, 2019

Gerhard Oosthuizen, CTO of Entersekt , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. How can you compare payment rails with a technology that plays no role in moving money? A technology that, on its own, does nothing to help consumers perform a task or overcome a hurdle. Return to the Customer.

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Bitcoin Payments Conference cryptocurrency 168

FICO

MARCH 7, 2022

But for many institutions, the ability to offer the latest, cutting-edge customer communication solutions is beyond them, primarily due to cost constraints, or because their legacy technology systems are not fit for purpose. How FICO Can Help You Meet Customers’ Communications Needs. by Huw Vaughan.

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eBook Strategy Case Study Customer Experience 52

PYMNTS

JANUARY 22, 2021

Customer experience transcended channels, and we all learned to harness the organization and technology to connect experiences with customers in a more profound way. It’s been a year of rapid change. As digital took center stage for much of 2020, banks and credit unions operated in a much more dynamic model.

Innovation 172

Innovation Tools Leadership Customer Experience 172

PYMNTS

APRIL 19, 2018

“They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”. Merchants from QSRs to large eCommerce retailers are turning to technology such as digital kiosks to drive traffic into their stores. Besides QSRs, this technology is popping up at hotels. Wendy’s is hardly alone.

Retail 102

Retail eBook Customer Experience Ohio 102

Payments Source

JANUARY 1, 2018

And what are the existing and emerging technologies that marketing teams will be spending more on in 2018? Marketing pain points: Bad data, consistent customer experience, and tracking campaign results. Difficulty creating a consistent, multi-channel customer experience. Customer experience solutions.

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Trends Customer Experience Survey Data 72

FICO

FEBRUARY 12, 2023

Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. His insights on humanizing interactions come from his larger piece on digital banking called The 11 Commandments of Digital Banking eBook.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

PYMNTS

DECEMBER 31, 2018

Matt Redwood, head of self-service at Diebold Nixdorf , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. There has been an assumption that if SCO is installed, customers will use it, and the retailers will shave costs. This couldn’t be further from the truth.

Innovation 150

Innovation Retail eBook Branding 150

FICO

MAY 6, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are completing our series of 5 deeper dive blog posts that group the 11 Commandments below into common themes: Digital lift-and-shift is not a strategy! Be fascinated by your customers, not your technology. Make customers feel safe.

Digital Banking 52

Digital Banking System Data Customer Experience 52

FICO

MARCH 1, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes. Be fascinated by your customers, not your technology. Make customers feel safe. You ask customers for a lot of information.

Digital Banking 52

Digital Banking Data Customer Experience eBook 52

PYMNTS

JANUARY 20, 2021

We are seeing payments become an inextricable and largely invisible part of customers’ experiences with different product or service providers. This enables overseas customers to be invoiced and to pay in their local currency while allowing the biller to reconcile those receivables in its financial system of record and currency.

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Payments Examples Software Management 175

PYMNTS

FEBRUARY 21, 2018

In 2016, visual search technology company Slyce announced the launch of its Snap-to-Coupon retail product, which allows customers to snap a photo of a retailer coupon and instantly generate a mobile-optimized version. And it’s a constant evolution for retailers, who are deploying the use of new technologies. “We

Retail 105

Retail eBook Examples Online 105

FICO

MARCH 28, 2023

And finally, operationalizing the insights at scale to create bespoke, “in moment” customer experiences. It connects, strengthens and binds a bank’s existing data and systems, enabling the consolidation of all streams of customer data into an agile, data-driven framework that produces more personalized and actionable insights.

How To 52

How To Analytics Data Strategy 52

FICO

FEBRUARY 1, 2021

Key to providing acceptable customer experiences is the way in which banks verify that applicants are who they say they are. Identity verification, required to prevent fraud and meet eKYC regulatory requirements, can also be the one that introduces friction and causes customers to abandon applications.

Customer Experience 52

Customer Experience Survey Strategy eBook 52

FICO

NOVEMBER 16, 2022

By prioritizing their customers and their reputations, banks are demonstrating their commitment to improving fraud prevention and detection across the enterprise. Easier access to data can also help quickly build a holistic customer view, informed with ongoing interactions, payments, and transactions. Putting It All Together.

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Fraud Data Survey Regional 52

FICO

MARCH 10, 2022

One of the most interesting takeaways for me is that banks have an opportunity for proactive, personalized customer communication, in the channel of their choice, to provide fraud detection and fraud prevention, as well as to manage fraud cases so that they can be bought to a conclusion more quickly and with a better customer experience.

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Fraud Survey Cards Customer Experience 52

PYMNTS

DECEMBER 26, 2018

Daniel Houseman, partner at KPMG, contributed the following piece as part of the PYMNTS 2018 year-end eBook. . Payments innovation in 2018 has leveled the playing field, with new entrants, the rise of the customer and cross-border connectivity all enabling real-time payments almost anywhere and at virtually any time. New Entrants.

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