Celent Banking

FEBRUARY 1, 2017

Customer experience initiatives are typically the most numerous. The standards of customer engagement are constantly changing, and banks are experimenting with new ways to drive increased satisfaction, higher revenue, and greater loyalty. Three themes stand out this year.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

Perficient

SEPTEMBER 19, 2023

Following last year’s conference, Perficient Insurance Principal Brian Bell shared three key takeaways from the 2022 event: First, data and analytics investments still topped many insurers’ list of operational priorities. Personally, I am passionate about process optimization.

Conference 221

Conference Strategy Innovation Industry 221

PYMNTS

MARCH 13, 2019

Recent research indicates that restaurant operators are no longer interested in taking a back seat when it comes to industry evolution, and instead want to be active participants as new POS and payment options are unveiled. Impacts on Day-to-Day Operations. Operators can’t neglect in-store service, however.

Operations 102

Operations Mobile System Management 102

Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

Perficient

OCTOBER 14, 2020

Fueled by the urgency to keep employees safe and providing customer service in face of increasing needs, the contact center needed to quickly adapt from an on-premise operation to a cloud-based solution. The agent is alerted by way of a screen-pop event displaying the customer’s information as well as the associated ticket. .

Video 519

Video Tools Innovation Trends 519

Perficient

JULY 29, 2020

Once the Azure AD application has been set up and configured, we create a subscription that provides events for new email messages using the Microsoft Graph REST API. . If the incoming email is a first message in a conversation with the customer, a new Programmable Chat channel and task is created to be handled by an agent.

Video 348

Video Customer Experience Resources Management 348

Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. For most organizations and their customers, 2020 was a year eventful beyond measure. Barrier 3: Lack of Alignment.

Meeting 309

Meeting Customer Experience Branding Leadership 309

Insights on Business

FEBRUARY 3, 2019

The Future of Work includes fully implemented intelligent, enterprise automation that transforms the employee and customer experience and enhances business impact. Be compliant while cutting costs and improving customer experiences. Event Hashtag: #Think2019. Automate so employees can focus on high value work.

Customer Experience 157

Customer Experience social media Case Study Video 157

FICO

JULY 13, 2020

Two months ago, I posted about why it is important for collections operations to adopt a forward-looking approach to debt management – basically the importance of having a clear and compelling vision. New guidelines from the FCA that call for operational resilience in collections reinforce this point. The Expectation for Resilience.

Meeting 52

Meeting Operations Customer Experience Technology 52

South State Correspondent

OCTOBER 26, 2023

Our Top 10 Insights From Money 20/20 From these sessions and announcements, we pulled out ten of our most important takeaways, each having an impact on bank operations in the coming year. Money 20/20 cocktail parties started at noon, and events from sponsored race car driving to helicopter tours were common.

Conference 221

Conference Las Vegas Fraud Data 221

Insights on Business

SEPTEMBER 13, 2018

A combination of modest economic growth, aggressive cost reduction and related monetary stimulus — quantitative easing — are more likely the answers for profits rather than better customer value propositions. Because of this misplaced confidence, many banks are delaying necessary operating model transformations. This is a big problem.

Operations 184

Operations Case Study Customer Experience Analytics 184

PYMNTS

FEBRUARY 5, 2019

5) the appointment of two executives to lead its customer and store strategies. In a press release , the department store operator said it named David Goubert to executive vice president of stores and retail experience, and named Ginger Mollo as senior vice president of retail experience for the West Coast.

Customer Experience 128

Customer Experience Retail Groups Training 128

Perficient

JULY 11, 2023

Document creation and management is a crucial part of their operations. Automation: The document generation process can be triggered based on specific events or actions, ensuring the right documents are generated at the right time.

Industry 346

Industry Data Management Meeting 346

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 168

Digital Strategies Strategy Leadership Customer Experience 168

Gonzobanker

FEBRUARY 1, 2023

So, esteemed GonzoBankers, here’s a quick summary of the key themes emerging from the event that can help guide your own strategic discussions. Business Experience Catches Consumer In past years digital innovation discussions tended to focus on consumer-focused players (e.g.,

Arizona 135

Arizona Kansas City Industry Fintech 135

PYMNTS

FEBRUARY 5, 2020

Amid the continued shift to eCommerce, peak season is getting redefined to the point that platforms and even countries are “manufacturing” their own huge events spanning borders and currencies. This creates an opportunity for businesses to adopt relevant technology to benefit from additional security and deliver good customer experiences.

Retail 167

Retail Customer Experience Management Security 167

Bobsguide

JULY 12, 2022

For banks and ATM deployers who are pivotal to how access to cash is preserved, solutions that ensure effective cash management and logistics, while reducing operational costs, need to be deployed. This reduces the cost of cash operations to deliver the best customer experience. Next-Gen cash management.

ATM 88

ATM Management Customer Experience Operations 88

PYMNTS

NOVEMBER 17, 2020

The reality of bots is that they’re pretty much in all areas of the customer experience and customer journey,” Sevounts said. Event-Based Bot Protection. Sevounts said the state of the art in the bot battle today involves “event-based” protection. Before, they were limited to one or two areas.

Fraud 163

Fraud Montana Retail System 163

PYMNTS

OCTOBER 16, 2019

We’re excited for this pilot with True Tickets to help us explore how to standardize processes across our partners and create a more consistent customer experience,” said Kyle Wright of Shubert Ticketing and managing principal of Broadway Tech Accelerator. “We

blockchain 108

blockchain Boston US Customer Experience 108

FICO

JUNE 16, 2023

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52

Trends Management Customer Experience Resources 52

PYMNTS

SEPTEMBER 15, 2020

"Our online storefront and purchasing technology empowers brands with a path to purchase that speaks to today's consumers, delivering high-value outcomes directly to consumers while increasing sales and customer loyalty, and creating a top-notch customer experience.”. TVPage is a recent graduate of the SAP.iO

Miami 130

Miami Video Branding Online 130

PYMNTS

OCTOBER 16, 2019

We’re excited for this pilot with True Tickets to help us explore how to standardize processes across our partners and create a more consistent customer experience,” said Kyle Wright of Shubert Ticketing and managing principal of Broadway Tech Accelerator. “We

blockchain 100

blockchain Boston US Customer Experience 100

BankInovation

MAY 26, 2020

Dear Community Member, Last year, we inaugurated the Bank Innovation Build conference to bring together industry participants to share best practices and ideas for exceptional banking innovation operations at financial institutions. Bank Innovation Build is the one event […].

Innovation 98

Innovation Conference Community Operations 98

PYMNTS

JUNE 10, 2020

Recent world events have had a huge economic impact so traditional business, models must be replaced. As a result, Western Union can easily work with its network of 200 nations as well as 130 currencies under its operations. In separate news, Western Union teamed with Integral for Integral BankFX, a new risk management solution.

Risk Management 131

Risk Management Customer Experience Technology System 131

Insights on Business

NOVEMBER 8, 2018

At last month’s Money20/20 conference, the event brought over 10,000 people together and hosted speakers from start-up disruptors to incumbent financial institutions, and everything in between. Banks are reinventing not only their infrastructure but their operating models, too, in order to win on the battleground of customer experience.

Industry 143

Industry San Francisco New York City Fraud 143

PYMNTS

JUNE 15, 2020

And if consumers return to webrooming, the research also explored the areas in which they want to improve their in-store experiences. Fifty-seven percent of respondents expressed an interest in scheduling appointments with in-store staff, while 64 percent want to attend in-store events.

Retail 175

Retail Survey Comparison Online 175

PYMNTS

JULY 1, 2020

COVID-19 has forced luxury brands to postpone their fashion shows and cancel promotions events, and has disrupted supply chains,” GlobalData Retail Analyst Suresh Sunkara said. This will bring some relief to luxury retailers, as they can now open their stores and resume operations.”. Could the online surge help luxury goods?

Branding 246

Branding Regional United States Groups 246

South State Correspondent

AUGUST 10, 2023

Maybe an incoming payment was not processed by another bank, for example, and the customer never received funds. It eats up a substantial number of resources for a bank and often causes a less-than-optimal customer experience. An “event” can be a payment, an internal balance adjustment, or a name change on an account.

System 195

System Examples Operations Data 195

PYMNTS

JANUARY 14, 2020

Lior Cohen, senior director of cloud security products and solutions at cybersecurity firm Fortinet , recently told PYMNTS why the digitization initiatives many payment service providers undergo in the name of better customer experience can exacerbate security risks.

User Experience 253

User Experience Security Payments Compliance 253

PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. Essentially merchants are operating in South-east Asia on a number of channels — retail, marketplaces, DTC websites. Meanwhile the digital shift momentum continues to draw new infrastructure.

Florida 205

Florida Retail Tampa Customer Experience 205

Insights on Business

MAY 12, 2017

In an industry, where the never-ending battle is for customer experience, loyalty, and top talent, what are the ways in which incumbent firms can reinvent their businesses? On May 2 we hosted an event with the Economist, “Reinventing Financial Services” to convene clients and industry experts to discuss just that.

Customer Experience 154

Customer Experience Fintech Analytics New York 154

Insights on Business

MAY 8, 2019

These challenges and pressures are only compounded if you are running your operations without an appropriate automated tool and the wide-ranging benefits they can bring. Across Europe, IBM will be both hosting and participating in a significant number of focused events over the next few months.

Meeting 96

Meeting Management User Experience Customer Experience 96

PYMNTS

NOVEMBER 9, 2016

Retail TouchPoints announced the award as part of its fifth annual Store Operations Superstar Awards, which recognize companies with the most creative and successful store operations strategies. The award follows a retooling of rue21’s store operations by Vice President of Store Operations Lori Gillin.

Retail 175

Retail Strategy Analytics Operations 175

PYMNTS

JANUARY 28, 2020

As eBay seeks to right its ship with its search for new leadership, as well as new revenue from StubHub (and perhaps even the sale of its classifieds unit or other assets), the online marketplace operator reported an earnings slide for the fourth quarter of 2019. It was a weak landscape for events and concerts,” he said.

Taxes 130

Taxes Online Leadership Report 130

Insights on Business

JANUARY 17, 2019

And the conference holds an impressive line up of education and activities for financial leaders focused on: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Digitally transforming operations, operating models and technologies to compete in a changing industry structure.

San Francisco 93

San Francisco CA social media blockchain 93

Gonzobanker

APRIL 26, 2023

Rather than end users sending a wire transfer or originating an ACH transaction, payment hubs provide a simplified customer experience with easy-to-understand options (e.g., Many financial institutions still segment their operations by payment rail, leading to a siloed back office and a disparate view of customer behavior.

Payments 136

Payments System Fraud Resources 136

Gonzobanker

FEBRUARY 8, 2022

Instead, stories and conversations were salted with examples of fintech investments, BaaS opportunities, customer experience transformation, crypto integration, and even blockchain experiments and the potential of DeFi. The grassroots of community and regional banking will no longer be vanilla operations geographically focused.

Fintech 159

Fintech Customer Experience Conference Technology 159