Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. For most organizations and their customers, 2020 was a year eventful beyond measure. Barrier 3: Lack of Alignment.

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Meeting Customer Experience Branding Leadership 309

Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

Celent Banking

FEBRUARY 1, 2017

Customer experience initiatives are typically the most numerous. The standards of customer engagement are constantly changing, and banks are experimenting with new ways to drive increased satisfaction, higher revenue, and greater loyalty. Three themes stand out this year.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

Insights on Business

MAY 18, 2018

The model delivers better customer experiences, creates operational efficiencies, and can lead to new revenue sources. They are looking for end-to-end security operations that are flexible and scalable, data-driven and applied with automated, operational accuracy. Attacks will come quickly and constantly.

Operations 93

Operations Security Cyber Security Customer Experience 93

Insights on Business

SEPTEMBER 13, 2018

A combination of modest economic growth, aggressive cost reduction and related monetary stimulus — quantitative easing — are more likely the answers for profits rather than better customer value propositions. Because of this misplaced confidence, many banks are delaying necessary operating model transformations. This is a big problem.

Operations 184

Operations Case Study Customer Experience Analytics 184

Insights on Business

FEBRUARY 3, 2019

The Future of Work includes fully implemented intelligent, enterprise automation that transforms the employee and customer experience and enhances business impact. Be compliant while cutting costs and improving customer experiences. Event Hashtag: #Think2019. Automate so employees can focus on high value work.

Customer Experience 157

Customer Experience social media Case Study Video 157

Perficient

SEPTEMBER 19, 2023

Following last year’s conference, Perficient Insurance Principal Brian Bell shared three key takeaways from the 2022 event: First, data and analytics investments still topped many insurers’ list of operational priorities. Personally, I am passionate about process optimization.

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Conference Strategy Innovation Industry 221

Perficient

JULY 11, 2023

Document creation and management is a crucial part of their operations. Automation: The document generation process can be triggered based on specific events or actions, ensuring the right documents are generated at the right time.

Industry 346

Industry Data Management Meeting 346

PYMNTS

MARCH 13, 2019

Recent research indicates that restaurant operators are no longer interested in taking a back seat when it comes to industry evolution, and instead want to be active participants as new POS and payment options are unveiled. Impacts on Day-to-Day Operations. Operators can’t neglect in-store service, however.

Operations 102

Operations Mobile System Management 102

PYMNTS

JANUARY 14, 2020

Lior Cohen, senior director of cloud security products and solutions at cybersecurity firm Fortinet , recently told PYMNTS why the digitization initiatives many payment service providers undergo in the name of better customer experience can exacerbate security risks.

User Experience 253

User Experience Security Payments Compliance 253

Perficient

JULY 11, 2022

One could consider it the “layaway of the digital age,” except unlike with layaway, the consumer does not have to pay in full before taking their purchase home, using the service, obtaining the tickets to an event or destination, etc., which is a huge draw to using BNPL as a non-cash payment method.

Fintech 474

Fintech Trends Apple South Dakota 474

PYMNTS

JULY 1, 2020

COVID-19 has forced luxury brands to postpone their fashion shows and cancel promotions events, and has disrupted supply chains,” GlobalData Retail Analyst Suresh Sunkara said. This will bring some relief to luxury retailers, as they can now open their stores and resume operations.”. Could the online surge help luxury goods?

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Branding Regional United States Groups 246

PYMNTS

NOVEMBER 9, 2016

Retail TouchPoints announced the award as part of its fifth annual Store Operations Superstar Awards, which recognize companies with the most creative and successful store operations strategies. The award follows a retooling of rue21’s store operations by Vice President of Store Operations Lori Gillin.

Retail 175

Retail Strategy Analytics Operations 175

Insights on Business

MAY 12, 2017

In an industry, where the never-ending battle is for customer experience, loyalty, and top talent, what are the ways in which incumbent firms can reinvent their businesses? On May 2 we hosted an event with the Economist, “Reinventing Financial Services” to convene clients and industry experts to discuss just that.

Customer Experience 154

Customer Experience Fintech Analytics New York 154

PYMNTS

MAY 16, 2019

For the Uniqlo retail chain, the company said “it was confirmed on May 10, 2019 that an unauthorized login by a third party other than the customer occurred on the online store site operated by our company.” Hackers obtained names, addresses and contact details for the customers. That’s why this is such a difficult problem.

Retail 218

Retail Online Cards Data 218

PYMNTS

FEBRUARY 5, 2019

5) the appointment of two executives to lead its customer and store strategies. In a press release , the department store operator said it named David Goubert to executive vice president of stores and retail experience, and named Ginger Mollo as senior vice president of retail experience for the West Coast.

Customer Experience 128

Customer Experience Retail Groups Training 128

PYMNTS

FEBRUARY 5, 2020

Amid the continued shift to eCommerce, peak season is getting redefined to the point that platforms and even countries are “manufacturing” their own huge events spanning borders and currencies. This creates an opportunity for businesses to adopt relevant technology to benefit from additional security and deliver good customer experiences.

Retail 167

Retail Customer Experience Management Security 167

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. Jason has been with Citizens for three years, leading the Fraud Detection and Claims Operations teams since 2016.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

Insights on Business

NOVEMBER 8, 2018

At last month’s Money20/20 conference, the event brought over 10,000 people together and hosted speakers from start-up disruptors to incumbent financial institutions, and everything in between. Banks are reinventing not only their infrastructure but their operating models, too, in order to win on the battleground of customer experience.

Industry 143

Industry San Francisco New York City Fraud 143

PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. Essentially merchants are operating in South-east Asia on a number of channels — retail, marketplaces, DTC websites. Meanwhile the digital shift momentum continues to draw new infrastructure.

Florida 205

Florida Retail Tampa Customer Experience 205

Perficient

AUGUST 5, 2020

A few examples include technical and user documentation, development, process improvement, time and task management, team building, meetings, mentorship, volunteering for culture events, and interviews. I work with my client daily, which includes business analysts, developers, database administrators, and end users.

Technology 441

Technology Austin Leadership US 441

PYMNTS

NOVEMBER 17, 2020

The reality of bots is that they’re pretty much in all areas of the customer experience and customer journey,” Sevounts said. Event-Based Bot Protection. Sevounts said the state of the art in the bot battle today involves “event-based” protection. Before, they were limited to one or two areas.

Fraud 163

Fraud Montana Retail System 163

PYMNTS

JUNE 15, 2020

And if consumers return to webrooming, the research also explored the areas in which they want to improve their in-store experiences. Fifty-seven percent of respondents expressed an interest in scheduling appointments with in-store staff, while 64 percent want to attend in-store events.

Retail 175

Retail Survey Comparison Online 175

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 170

Digital Strategies Strategy Leadership Customer Experience 170

PYMNTS

MAY 26, 2016

But according to newly released research by the NRA (National Restaurant Association — or buns, not guns, as it is fond of saying), a third of restaurant operators say they are behind in tech use. Finding cost-efficient solutions and convincing arguments as to their importance are paramount for restaurant operators,” Stensson said.

Mobile 132

Mobile Payments Las Vegas Operations 132

South State Correspondent

OCTOBER 26, 2023

Our Top 10 Insights From Money 20/20 From these sessions and announcements, we pulled out ten of our most important takeaways, each having an impact on bank operations in the coming year. Money 20/20 cocktail parties started at noon, and events from sponsored race car driving to helicopter tours were common.

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Conference Las Vegas Fraud Data 221

Perficient

SEPTEMBER 17, 2020

As a built-in product of your Flex instance, Insights gives you complete operational oversight with access to omnichannel data and custom reporting at the macro and micro level. Flex Insights maps available data from events in Flex UI, Voice Recordings API, and TaskRouter to ready-for-use metrics and attributes. Coming Soon.

Analytics 294

Analytics Report Data US 294

PYMNTS

SEPTEMBER 17, 2019

It is based on the operating system that runs on phones and tablets, but was modified to work with cars. The services will be embedded into the car’s operating system, so drivers can access the same features they use on their phones from their vehicles. Alexa can also roll the windows up and down and control the cabin temperature.

Google 171

Google Retail Customer Experience System 171

PYMNTS

AUGUST 7, 2020

As Amazon continues to keep its Prime Day cards close, its decision to launch the event in India has come under scrutiny. Based on global coverage of India’s event, it has become evident that employee safety has as much to do with Prime Day as the revenue it will generate. Is India’s Prime Day a Test Case? .

Video 181

Video Retail Seattle United States 181

PYMNTS

DECEMBER 28, 2020

Recent research indicates that 35 percent of customers will always want access to in-branch banking services in some capacity, but 23 percent said that service should be quicker when transacting at branches. Deep Dive: How The Events Of 2020 Will Affect The Future Of Digital-First Banking.

ATM 182

ATM Meeting United States Industry 182

Insights on Business

FEBRUARY 13, 2019

They use the Bradesco infrastructure, but they operate in parallel. At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. Event Hashtag: #Think2019. Hyper-connected journey.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

PYMNTS

JUNE 10, 2020

Recent world events have had a huge economic impact so traditional business, models must be replaced. As a result, Western Union can easily work with its network of 200 nations as well as 130 currencies under its operations. In separate news, Western Union teamed with Integral for Integral BankFX, a new risk management solution.

Risk Management 131

Risk Management Customer Experience Technology System 131

PYMNTS

SEPTEMBER 15, 2020

"Our online storefront and purchasing technology empowers brands with a path to purchase that speaks to today's consumers, delivering high-value outcomes directly to consumers while increasing sales and customer loyalty, and creating a top-notch customer experience.”. TVPage is a recent graduate of the SAP.iO

Miami 130

Miami Video Branding Online 130

PYMNTS

OCTOBER 16, 2019

We’re excited for this pilot with True Tickets to help us explore how to standardize processes across our partners and create a more consistent customer experience,” said Kyle Wright of Shubert Ticketing and managing principal of Broadway Tech Accelerator. “We

blockchain 108

blockchain Boston US Customer Experience 108

South State Correspondent

JANUARY 3, 2024

This fictional novel with an ugly cover is a fast-paced and entertaining story of a plant manager desperately trying to improve operational performance and his marriage. Tom is your guy if you ever need a fantastic speaker for a bank event. The Negativity Fast , by Anthony Iannarino – This is the newest book on this list.

Leadership 370

Leadership Management Strategy How To 370

Gonzobanker

FEBRUARY 1, 2023

So, esteemed GonzoBankers, here’s a quick summary of the key themes emerging from the event that can help guide your own strategic discussions. Business Experience Catches Consumer In past years digital innovation discussions tended to focus on consumer-focused players (e.g.,

Arizona 139

Arizona Kansas City Industry Fintech 139

Gonzobanker

FEBRUARY 8, 2022

Instead, stories and conversations were salted with examples of fintech investments, BaaS opportunities, customer experience transformation, crypto integration, and even blockchain experiments and the potential of DeFi. The grassroots of community and regional banking will no longer be vanilla operations geographically focused.

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Fintech Customer Experience Conference Technology 162