Payments Dive

APRIL 19, 2019

The annual BCX Summit has opened the awards competition for banks and fintechs in several important categories.

Customer Experience 277

Customer Experience Fintech 277

Bank Innovation

OCTOBER 11, 2017

EXCLUSIVE— It’s no secret that banks don’t move all that fast when it comes to new innovations, but most are starting to match fintechs at the customer experience level, according to Verizon, which provides software and internet connectivity to much of the industry.

Fintech 389

Fintech Customer Experience Software Innovation 389

Payments Dive

APRIL 17, 2019

The annual awards honor financial institutions and fintech providers whose unique strategies and technologies are heightening the consumer experience.

Customer Experience 268

Customer Experience Strategy Fintech Technology 268

Payments Dive

SEPTEMBER 20, 2017

19 in conjunction with the Bank Customer Experience Summit. Networld Media Group handed out awards to honor seven innovators in the ATM and mobile technology industries. The awards gala took place on Sept.

Customer Experience 220

Customer Experience ATM Fintech Groups 220

ATM Marketplace

AUGUST 24, 2021

Fintech companies are continually developing innovative strategies to reach out to a changing customer base during uncertain times. The Bank Customer Experience, being held in Chicago from Sept. 13 to 15, will deliver multiple sessions on fintech strategies and how to use them.

Customer Experience 139

Customer Experience Strategy Fintech Innovation Strategies 139

Chris Skinner

JULY 7, 2016

Susan and I have exchanged various ideas over the years, so here’s her view of the key Fintech trends. Summary Data is having a tremendous impact on customer experience, and through enhanced insight … The post The 6 biggest trends in #Fintech today appeared first on Chris Skinner's blog.

Trends 284

Trends Fintech Customer Experience Data 284

Payments Dive

JUNE 13, 2019

The deadline has been extended to submit award entries for the annual BCX Summit for banks and fintechs in several important categories.

Customer Experience 236

Customer Experience Fintech 236

South State Correspondent

AUGUST 15, 2022

The reality is that banks don’t think from the customer’s perspective enough. The customer experience is horrible for many bank processes. Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position.

Customer Experience 195

Customer Experience Training Strategy Data 195

South State Correspondent

AUGUST 15, 2022

The reality is that banks don’t think from the customer’s perspective enough. The customer experience is horrible for many bank processes. Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position.

Customer Experience 195

Customer Experience Training Strategy Data 195

Payments Dive

JUNE 13, 2019

Only one day remains to submit award entries for the annual BCX Summit for banks and fintechs in several important categories.

Customer Experience 230

Customer Experience Fintech 230

South State Correspondent

MAY 25, 2022

It is no surprise that these banks not only have higher customer experience performance but have a higher return on equity numbers. A better customer experience means less churn, a longer account life, more repurchases, more cross-sell, lower operating cost, greater trust, and more forgiveness.

Customer Experience 195

Customer Experience Survey Examples Branding 195

Perficient

JULY 11, 2022

Here are critical facts to know about some of the most popular BNPL service platforms: Afterpay: Afterpay was founded in Australia in 2014 but was acquired by fintech Square earlier this year. Fintech enthusiasts should also keep a close watch on Apple’s newly unveiled BNPL system, Apple Pay Later. According to Kristen E.

Fintech 474

Fintech Trends Apple South Dakota 474

Payments Dive

SEPTEMBER 13, 2018

Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial institution's unique journey.

Digital Banking 322

Digital Banking Conference Customer Experience Fintech 322

PYMNTS

OCTOBER 8, 2020

Also seen in this week’s roundup of the latest in Bank-FinTech innovations was Alacriti teaming with The Clearing House on real-time payments (RTP), while Singapore Banking-as-a-Service (BaaS) startup RootAnt concluded a seed round with $1.46 In addition, Monese adopted Thought Machine’s cloud banking platform.

Innovation 301

Innovation Technology Fintech Payments 301

ATM Marketplace

MARCH 29, 2022

Are you part of a financial institution, fintech or self-service banking provider? Then the Bank Customer Experience Summit, held Aug. 31 to Sept. 1 in Chicago would prove valuable.

Customer Experience 139

Customer Experience Chicago Innovation Fintech 139

Payments Dive

APRIL 24, 2018

Through Friday, June 15, Networld Media Group is accepting entries from innovative, consumer-focused financial institutions and fintech providers whose unique strategies and technologies are heightening the consumer experience.

Customer Experience 207

Customer Experience Strategy Groups Innovation 207

PYMNTS

MAY 22, 2020

From competitors to collaborators, the FinTech boom introduced a field of opportunity for traditional financial institutions to team up with an industry newcomer to become more agile and modern with their own product offerings. On the other hand,” he added, “the pandemic doesn’t just spare FinTechs. Financing Burdens.

Fintech 261

Fintech Lending Tools Risk Management 261

ATM Marketplace

AUGUST 23, 2022

If you are involved in the financial industry, banking, fintechs or self-service banking, you have an opportunity to network and learn at the Bank Customer Experience Summit, held in Chicago from Aug. 31 to Sept. But you have to act fast as online registration closes Aug.

Customer Experience 132

Customer Experience Chicago Fintech Online 132

Bank Innovation

APRIL 20, 2020

The $349 billion Congress set aside for small businesses as part of the Coronavirus Aid, Relief and Economic Security Act ran out on Thursday, and digital lenders are anxiously awaiting the next round of funding to deliver what they say is a better customer experience.

Customer Experience 259

Customer Experience Fintech Security Innovation Strategies 259

Bank Innovation

MARCH 19, 2020

How will banking and fintech business models be impacted by this unprecedented coronavirus pandemic? For insights into these questions, Bank Innovation and INV Fintech, its sister banking innovation services platform, will present a special Zoom meeting on […]. How will banks and startups work together?

Meeting 293

Meeting Fintech Innovation Customer Experience 293

PYMNTS

DECEMBER 9, 2020

The Outsourced FinTech Opportunity. Unlike B2C retail, B2B workflows can be particularly complex, with many organizations requiring the ability to submit a purchase order, receive an invoice and establish custom payment terms with the seller. Embracing Existing Payments Infrastructure.

Innovation 297

Innovation Fintech Cards Payments 297

ABA Community Banking

OCTOBER 17, 2024

Pamela Montpelier of Ballston Spa National Bank talks about how a laser-like focus on customer experience can help drive growth. The post Podcast: Laser-focused on the customer experience appeared first on ABA Banking Journal. How do community banks balance the need for cutting-edge technology and the human touch?

Customer Experience 52

Customer Experience Community Bank Community National 52

PYMNTS

FEBRUARY 18, 2020

B2B FinTech-as-a-Service (FaaS) unicorn Rapyd has partnered with Visa to help small and medium-sized businesses (SMBs) expand their FinTech and payment services, Rapyd announced on Tuesday (Feb. Rapyd is also joining Visa’s FinTech Fast Track program “as an enablement partner,” and now issues Visa cards in the U.K.

Fintech 206

Fintech Cards Customer Experience Regional 206

Perficient

FEBRUARY 27, 2025

Digital transformation will remain a powerful force, with advancements in AI and machine learning enabling unparalleled operational efficiencies and hyper-personalized customer experiences. These partnerships provide the necessary technology and customer reach to implement embedded finance solutions effectively.

Banking Trends 221

Banking Trends Trends Digital Banking Customer Experience 221

PYMNTS

FEBRUARY 21, 2019

Such is the case in financial services, where “ FinTech ” is often used to describe financial technology vendors. “A A firm that offers financial technology is not necessarily a FinTech,” said Provenir Managing Director Paul Thomas, who thinks the distinction between the two needs to be clearer. The Promise of FinTech.

Fintech 189

Fintech Financial Technology Technology Industry 189

Bank Innovation

APRIL 3, 2020

Treasury Secretary Steve Mnuchin last weekend confirmed “any fintech lender” will be authorized to make small business loans as part of the Coronavirus Aid, Relieve and Economic Security (CARES) Act. Despite the goal to have the program up and running by today, digital lenders remain uncertain how it will work and how much it […].

Fintech 273

Fintech Security Customer Experience Innovation Strategies 273

ATM Marketplace

JANUARY 31, 2023

2023 will be a big year for the Bank Customer Experience Summit, which gathers bankers, self-service vendors and fintechs to network and discuss banking trends. This year, the summit will be combined with the ICX Summit from Sept. 12 to 13 in Charlotte, North Carolina.

Customer Experience 133

Customer Experience North Carolina Charlotte Banking Trends 133

Perficient

MARCH 5, 2025

” podcast, Jim Hertzfeld had the pleasure of speaking with Efi Pylarinou, a renowned FinTech expert, speaker, and author of “ The Fast Future Blur. Listen to the full episode to stay updated on the latest trends in FinTech and financial services. In the latest episode of the “What If? Subscribe to the “What If?

Fintech 221

Fintech Trends Meeting Financial Technology 221

Bank Innovation

AUGUST 30, 2016

Alternative providers and FinTech companies present a double-edged risk to traditional banks. It may come as a surprise to many of us that consumers are generally satisfied with their banking relationships. However, this doesn’t mean that banks have nothing to worry about. First, there is the eminent danger of a Read More.

Fintech 244

Fintech US Company Customer Experience 244

Bank Innovation

APRIL 2, 2020

The new service is called “Money in Excel.” “We believe every company will become a fintech company in some […].

Fintech 259

Fintech Tools Management Data 259

William Mills

APRIL 2, 2025

Fintech companies must be prepared to respond effectively when a crisis strikes. Whether its a data breach, regulatory scrutiny, or a service outage, the way a company handles a crisis can have a lasting impact on its reputation, customer trust and bottom line. Below are key steps fintech leaders should take when managing a crisis.

Company 69

Company Fintech social media Leadership 69

Gonzobanker

APRIL 10, 2025

Customer acquisition cost (CAC): The metric that keeps CMOs awake at night, CFOs grumbling about marketing spend, and CEOs demanding more growth, faster! Few metrics in the banking and fintech arena are as hard to reliably quantify as this one. Customer Acquisition Cost Benchmarks Are you overpaying for new customers?

Fintech 78

Fintech Marketing Strategy Data 78

Bank Innovation

APRIL 14, 2020

As digital lenders finally make their move into Paycheck Protection Program loans, fintechs OnDeck and BlueVine partnered with banks this week to begin processing loans through the Small Business Administration’s stimulus program.

Fintech 259

Fintech Customer Experience Lending 259

ATM Marketplace

NOVEMBER 12, 2021

The BCX Summit provided a variety of banking lessons on fintechs, self-service and the importance of real relationships.

Customer Experience 139

Customer Experience Fintech 139

Perficient

JANUARY 12, 2021

Customers want to have an overall engagement with their financial institution around products and services that are easy to use, convenient, safe, and maintain their privacy. Banks will spend a significant amount of time and money in 2021 to create that compelling customer experience.

Trends 332

Trends Fintech Customer Experience Innovation 332

Bank Innovation

FEBRUARY 26, 2020

Fintechs, aggregators and banks may agree on data sharing, but accountability should be equally assigned to all parties, according to JPMorgan Chase. Our customers, because […]. At an industry forum in Washington, D.C.,

Fintech 243

Fintech Washington Data Industry 243

PYMNTS

JULY 31, 2019

And that’s where we come to FinTech. As PYMNTS readers know, the role and appeal of FinTech is increasing significantly as consumer demands rapidly change, and technology and regulatory efforts encourage further innovation in digital payments and global transactions. FinTech Partnerships. Whole Ecosystem. “If

Fintech 192

Fintech Innovation US Payments 192