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Bank Customer Experience Summit to address fintech strategies for customer experience

ATM Marketplace

Fintech companies are continually developing innovative strategies to reach out to a changing customer base during uncertain times. The Bank Customer Experience, being held in Chicago from Sept. 13 to 15, will deliver multiple sessions on fintech strategies and how to use them.

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Rebeca Romero Rainey: Developing innovation strategy

Independent Banker

As community banks seek to evolve, we bring together the best elements of wise business strategy and out-of-the-box thinking to invent new solutions for a better customer experience. That’s why ICBA has focused so intently on innovation strategy over the past few years.

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Fintechs, armed with direct SBA lender status, await more funding 

Bank Innovation

The $349 billion Congress set aside for small businesses as part of the Coronavirus Aid, Relief and Economic Security Act ran out on Thursday, and digital lenders are anxiously awaiting the next round of funding to deliver what they say is a better customer experience.

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Join our ‘Fintech in the Age of Coronavirus’ Zoom meeting (Subscribers Only) 

Bank Innovation

How will banking and fintech business models be impacted by this unprecedented coronavirus pandemic? What is the role of innovation in response to these rapidly unfolding events? How will banks and startups work together?

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Fintechs, lacking guidance, pivot to SBA loans 

Bank Innovation

Treasury Secretary Steve Mnuchin last weekend confirmed “any fintech lender” will be authorized to make small business loans as part of the Coronavirus Aid, Relieve and Economic Security (CARES) Act. Despite the goal to have the program up and running by today, digital lenders remain uncertain how it will work and how much it […].

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What Does Banking Need More: Customer Experience or Product Innovation?

The Financial Brand

Some maintain CX has fallen in importance in the fintech age. The post What Does Banking Need More: Customer Experience or Product Innovation? The arguments pro and con provide key insights into banking's future. appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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SBA loans, SoFi and Galileo take center stage

Bank Innovation

One week after the Small Business Administration launched its Paycheck Protection Program, banks and fintechs alike are still navigating best practices to get funding into the hands of small business clients. As COVID-19 continues to rattle the economy, startups are launching new products and features to engage customers.

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