South State Correspondent

AUGUST 15, 2022

The reality is that banks don’t think from the customer’s perspective enough. The customer experience is horrible for many bank processes. Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position.

Customer Experience 195

Customer Experience Training Strategy Data 195

South State Correspondent

MAY 25, 2022

It is no surprise that these banks not only have higher customer experience performance but have a higher return on equity numbers. A better customer experience means less churn, a longer account life, more repurchases, more cross-sell, lower operating cost, greater trust, and more forgiveness. Customer Churn.

Customer Experience 195

Customer Experience Survey Examples Branding 195

Perficient

MARCH 17, 2025

Recommended Approach : To fully harness the potential of AI , financial institutions should prioritize improving their data strategy, ensuring high-quality, reliable, and trustworthy data. This integration not only enhances customer experience but also opens new revenue streams and market opportunities for financial institutions.

Trends 221

Trends Analytics Compliance Strategy 221

Payments Dive

APRIL 24, 2018

Through Friday, June 15, Networld Media Group is accepting entries from innovative, consumer-focused financial institutions and fintech providers whose unique strategies and technologies are heightening the consumer experience.

Customer Experience 208

Customer Experience Strategy Groups Innovation 208

Abrigo

FEBRUARY 26, 2025

Strategies to help banks attract new deposits Banks and credit unions planning for 2025 agree that attracting and retaining deposits remains a top priority. To succeed, banks must carefully balance competitive offerings with cost control while leveraging technology and relationship-building strategies to attract new deposits.

Community Bank 195

Community Bank Community Strategy Analytics 195

Gonzobanker

APRIL 10, 2025

Customer acquisition cost (CAC): The metric that keeps CMOs awake at night, CFOs grumbling about marketing spend, and CEOs demanding more growth, faster! Few metrics in the banking and fintech arena are as hard to reliably quantify as this one. Customer Acquisition Cost Benchmarks Are you overpaying for new customers?

Fintech 78

Fintech Marketing Strategy Data 78

PYMNTS

MAY 22, 2020

From competitors to collaborators, the FinTech boom introduced a field of opportunity for traditional financial institutions to team up with an industry newcomer to become more agile and modern with their own product offerings. On the other hand,” he added, “the pandemic doesn’t just spare FinTechs. Financing Burdens.

Fintech 261

Fintech Lending Tools Risk Management 261

Perficient

MARCH 5, 2025

” podcast, Jim Hertzfeld had the pleasure of speaking with Efi Pylarinou, a renowned FinTech expert, speaker, and author of “ The Fast Future Blur. Listen to the full episode to stay updated on the latest trends in FinTech and financial services. In the latest episode of the “What If? Subscribe to the “What If?

Fintech 221

Fintech Trends Meeting Financial Technology 221

PYMNTS

DECEMBER 9, 2020

The Outsourced FinTech Opportunity. Unlike B2C retail, B2B workflows can be particularly complex, with many organizations requiring the ability to submit a purchase order, receive an invoice and establish custom payment terms with the seller. Other value-added tools that layer atop card transactions can combat friction even further.

Innovation 297

Innovation Fintech Cards Payments 297

Perficient

FEBRUARY 12, 2025

The rapidly evolving payments industry is driving industry leaders to adapt their strategies in response to emerging trends. To harness AIs potential effectively, its essential to develop a strategy that considers payment regulations to ensure consumer protection , data privacy , and ethical use of AI.

Trends 221

Trends Payments Compliance blockchain 221

Bank Innovation

MARCH 19, 2020

How will banking and fintech business models be impacted by this unprecedented coronavirus pandemic? For insights into these questions, Bank Innovation and INV Fintech, its sister banking innovation services platform, will present a special Zoom meeting on […]. How will banks and startups work together?

Meeting 293

Meeting Fintech Innovation Customer Experience 293

Bank Innovation

APRIL 20, 2020

The $349 billion Congress set aside for small businesses as part of the Coronavirus Aid, Relief and Economic Security Act ran out on Thursday, and digital lenders are anxiously awaiting the next round of funding to deliver what they say is a better customer experience.

Customer Experience 259

Customer Experience Fintech Security Innovation Strategies 259

PYMNTS

FEBRUARY 21, 2019

Such is the case in financial services, where “ FinTech ” is often used to describe financial technology vendors. “A A firm that offers financial technology is not necessarily a FinTech,” said Provenir Managing Director Paul Thomas, who thinks the distinction between the two needs to be clearer. The Promise of FinTech.

Fintech 189

Fintech Financial Technology Technology Industry 189

Independent Banker

OCTOBER 31, 2021

As community banks seek to evolve, we bring together the best elements of wise business strategy and out-of-the-box thinking to invent new solutions for a better customer experience. That’s why ICBA has focused so intently on innovation strategy over the past few years.

Innovation Strategies 186

Innovation Strategies Innovation Strategy Community Bank 186

Bank Innovation

APRIL 3, 2020

Treasury Secretary Steve Mnuchin last weekend confirmed “any fintech lender” will be authorized to make small business loans as part of the Coronavirus Aid, Relieve and Economic Security (CARES) Act. Despite the goal to have the program up and running by today, digital lenders remain uncertain how it will work and how much it […].

Fintech 273

Fintech Security Customer Experience Innovation Strategies 273

William Mills

APRIL 2, 2025

Fintech companies must be prepared to respond effectively when a crisis strikes. Whether its a data breach, regulatory scrutiny, or a service outage, the way a company handles a crisis can have a lasting impact on its reputation, customer trust and bottom line. Below are key steps fintech leaders should take when managing a crisis.

Company 64

Company Fintech social media Leadership 64

Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. Financial institutions are making fintech partnerships a key priority in 2020, according to a new study from Cornerstone Advisors. These numbers represent an increase from 49% and 60%, respectively, in 2019. Register here.

Strategy 118

Strategy Fintech Study Customer Experience 118

Accenture: Banking

SEPTEMBER 25, 2017

It’s a concept that banks and financial technology (fintech) companies should—and are—quickly learning. Five years ago, industry watchers forecasted fintech to be the imminent and dramatic demise of traditional banking. Likewise, fintechs are realising that flying alone can be energy sapping.

Fintech 163

Fintech Customer Experience System America 163

South State Correspondent

OCTOBER 24, 2024

These authorized third parties could be banks, fintech companies, or data aggregators. What Banks Should Strategically Consider for Section 1033 Open Banking Strategy: If your bank is over $850mm in assets and you were not in the open banking game, you are now. Don’t let your customers be the product that gets monetized.

Data 221

Data Security Fintech Resources 221

PYMNTS

SEPTEMBER 8, 2020

In the mad dash for small firms to secure capital, many sought their PPP loans from banks other than their usual financial service providers, creating a logistical nightmare for financial institutions (FIs) that still rely on manual and outdated customer onboarding workflows. A Better Business Customer Experience.

Fintech 198

Fintech Compliance Fraud social media 198

Gonzobanker

JULY 11, 2024

Instead, it’s time to build deliberate strategies to ensure a sustainable approach to deposit growth. That’s why many leading institutions are turning to deposit analytics tools that can add sophistication to their deposit management strategies. This enables banks to proactively engage those customers with retention offers.

Strategy 157

Strategy Analytics Tools Digital Banking 157

PYMNTS

JUNE 5, 2020

Financial Institutions (FIs) that adopt open banking allow third parties like FinTechs to integrate with their application programming interfaces (APIs) to provide personalized financial management and payment apps that draw on bank customers’ data. We need to manage risk appropriately, but open banking is a good thing,” Davies said.

Security 174

Security Fintech Data Fraud 174

PYMNTS

AUGUST 19, 2020

With B2B payments being an increasingly attractive target for innovators, the landscape is growing crowded as more banks and FinTechs roll out their accounts payable (AP) automation solutions. At the same time, he explained to PYMNTS, industry collaboration can mean combining banks’ and FinTechs’ biggest strengths.

Fintech 319

Fintech Resources Payments Industry 319

Alex Jimenez

DECEMBER 17, 2024

2024 proved to be a year where banking and fintech continued to mesh into a single industry. Collaboration Over Competition: Banks and Fintech Joining Forces This year, Ive emphasized how the relationship between fintech and banks has evolved from rivalry to collaboration. Aligning these functions is essential. Whats Next?

Fintech 52

Fintech Trends Innovation Technology 52

PYMNTS

DECEMBER 28, 2018

One of the biggest shifts in banking that FinTech newcomers ushered into the market is the demand among customers for advisory services. There are a few things driving large financial institutions to think about digital transformation, but it starts with customer experience,” he said in April. with FinTechs.

Fintech 177

Fintech Customer Experience Tools Technology 177

PYMNTS

JUNE 25, 2018

Companies must align RegTech efforts with the organization’s strategy and overall objectives, ranging from geographic expansion to delivery channels. Technology allows firms to bring risk management closer to the customer, in real time.

Risk Management 167

Risk Management Management Strategy Compliance 167

PYMNTS

JANUARY 18, 2018

Regulation has undoubtedly acted as a catalyst to major financial services trends in areas like small business (SMB) lending, faster payments and, most recently, open banking and collaboration with FinTechs. Banks, of course, cannot ignore the FinTech threat. Competitive Disruption. Cybersecurity.

Regulation 156

Regulation Innovation Fintech Marketing 156

PYMNTS

JANUARY 28, 2020

But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy. All of those trends essentially leave FIs with one major, overriding question when it comes to crafting a better digital strategy for the coming years.

Fintech 169

Fintech Digital Strategies Mobile Strategy 169

Bank Innovation

APRIL 13, 2020

One week after the Small Business Administration launched its Paycheck Protection Program, banks and fintechs alike are still navigating best practices to get funding into the hands of small business clients. As COVID-19 continues to rattle the economy, startups are launching new products and features to engage customers.

Fintech 364

Fintech Customer Experience Innovation Strategies Strategy 364

Bank Innovation

DECEMBER 19, 2019

In this episode of Fintech Unfiltered, which is sponsored by Blend, Bank Innovation sat down with OnDeck CEO […]. Through its application for a bank charter, the company wants to become a full-service digital bank for small businesses it says are overlooked by traditional banks.

Community 360

Community Lending Innovation Digital Banking 360

PYMNTS

JUNE 21, 2019

“It’s not an easy task for credit unions to drive an experience, and they are often partner-reliant because doing it themselves is usually not the right, or even a realistic, strategy,” Stevens said. Finding Friendly Ground With FinTech Firms. Using Data To Build What’s Next.

Fintech 163

Fintech Fraud Data ATM 163

Perficient

APRIL 20, 2023

blockchain​, digital wallets​, money center banks​, emerging payment solutions, digital lending​, economic turmoil​, and fintech disintermediation). Marketers often turn to technology vendors to help them define robust and compliant digital marketing strategies.

Marketing 294

Marketing Marketing Strategies social media Strategy 294

Bank Innovation

APRIL 10, 2020

One week after the Small Business Administration launched its Paycheck Protection Program, banks and fintechs alike are still navigating best practices to get funding into the hands of small business clients. As COVID-19 continues to rattle the economy, startups are launching new products and features to engage customers.

Fintech 369

Fintech Customer Experience Innovation Strategies Video 369

ATM Marketplace

APRIL 17, 2019

The annual awards honor financial institutions and fintech providers whose unique strategies and technologies are heightening the consumer experience.

Customer Experience 80

Customer Experience Strategy Fintech Technology 80

PYMNTS

APRIL 9, 2020

So far, Paidy has notched a total of $281 million in equity and debt, one of the largest amounts raised in Japan’s FinTech sector. Paidy has been successful in developing their business by offering a unique payment service with superb customer experience in the very competitive Japanese FinTech industry.

Customer Experience 230

Customer Experience Resources Fintech Fraud 230

Bank Innovation

FEBRUARY 21, 2020

Welcome to the latest episode of our Weekly Wrap series, for the week ending Friday, Feb.

Fintech 243

Fintech Digital Banking Customer Experience Innovation Strategies 243

Bank Innovation

JANUARY 17, 2020

Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, January 17, 2019.

Retail 243

Retail New York Video Conference 243