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Corporate payments: Catching up with the customer experiences of digital transactions

Accenture

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

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Corporate payments: Catching up with the customer experiences of digital transactions

Accenture

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

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Podcast: Boosting insight-driven digital engagement at FIs

BankInovation

The banking relationship has expanded outside of the walls of a branch and now the user experience is often formed through digital channels, including mobile apps.

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New Canadian Digital-Only Bank Banking On User Experience

PYMNTS

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.

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The Best Opportunities for Retail Banks to Improve Customer Experience

Cisco

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

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How Banks Can Compete With FinTechs Under PSD2

PYMNTS

Banks are required under PSD2 to develop API portals that provide their customers’ data to interested third parties, thus enabling such entities to build and offer competing products and services. They are [already] being challenged by a lot of the FinTechs and the larger technology companies.”.

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User Experience Design: Insights for Credit Unions

Filene

When choosing fintech options, credit unions are uniquely positioned to select products that not only provide state-of-the-art options to their members, but that distinguish credit union value propositions from other financial institutions. Filene thanks our generous supporters for making this research possible: