Filene

JANUARY 16, 2017

When choosing fintech options, credit unions are uniquely positioned to select products that not only provide state-of-the-art options to their members, but that distinguish credit union value propositions from other financial institutions. Filene thanks our generous supporters for making this research possible:

User Experience 43

User Experience UX Customer Experience Fintech 43

BankNXT

MAY 27, 2016

Karla Friede considers the impact of fintech disruption on the banking industry, and suggests a change of attitude for better business results. Fintech disruption means new, better choices for businesses on BankNXT.

Fintech 62

Fintech Industry Customer Experience UX 62

Let's Talk Payments

NOVEMBER 16, 2016

As the father of Apple said, “You‘ve got to start with the customer experience and work back toward the technology – not the other way around.” The wisdom has been.

UX 40

UX Customer Experience Apple Technology 40

BankNXT

MARCH 15, 2017

Leda Glyptis, resident fintech nerd, reflects on those organisations that aren't geared towards the customer, but rather towards keeping stakeholders happy. The art of the useful vs the art of the possible on BankNXT.

Fintech 94

Fintech Customer Experience UX 94

Celent Banking

MAY 5, 2017

In addition to trying to provide an amazing customer experience, almost all challenger banks share the same commitment to fee transparency. Most notably, they’ve moved the ball forward on what “good” looks like throughout the industry, better assimilating modern concepts of UX and UI design into their front-ends.

UX 125

UX Technology Groups US 125

Gonzobanker

DECEMBER 20, 2019

There is an understanding that technology and fintech are going to cause radical change, but the how, how big and when are still very unclear. Its Baldrige-winning tenacity on customer experience is legendary and consistent. Most Egregious Fintech Valuation – Chime , which went fromone funding round at $1.5

Idaho 148

Idaho Conference Data Marketing 148

The Financial Brand

NOVEMBER 10, 2020

The right mix of marketing, UX, security and customer feedback brings results. It's difficult to stand out in a crowded mobile app market. The post 4 Ways to Differentiate Your Banking App and Drive Acquisitions appeared first on The Financial Brand.

UX 33

UX Branding Mobile Marketing 33

FICO

MARCH 1, 2022

Financial institutions should view this digital transformation surge as an opportunity to embrace intelligent technology that helps enable exceptional customer experiences and valuable outcomes. Financial institutions have access to a lot of data – from customers themselves, third-party organizations, meta data, and many other sources.

Digital Banking 52

Digital Banking Data Customer Experience eBook 52

BankNXT

JANUARY 16, 2017

Michael Weinreich believes that, to improve customer service, automation has the potential to create the best possible customer experience. When automation is king, proactive service has to be the emperor on BankNXT.

Customer Experience 40

Customer Experience UX Fintech 40

BankNXT

MAY 9, 2016

Dean Young looks at the results of Gen Y influence on modern banking, and says banks and fintech companies should work together. Gen Y take on trust, loyalty and banking on BankNXT.

Fintech 40

Fintech Company Customer Experience UX 40

FICO

FEBRUARY 12, 2023

Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. When we look at customer experience, many of the leaders are startups and digital banks who rely making this a differentiator as part of their business model.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

Fintech Labs Insights

JANUARY 12, 2017

Efigence is a technology company specializing in designing customer experience and implementing innovative technologies for banks and financial services. Tailored UX for unique look-and-feel. Haltof is an experienced innovation expert and UX/UX designer specializing in digital and mobile banking. Presenters.

UX 12

UX Digital Banking Customer Experience Innovation 12

Fintech Labs Insights

JANUARY 19, 2016

A look at the companies demoing live to 1,500 fintech professionals. ING Bank Śląski , co-presenting with Uselab , has created the first holistic corporate banking ecosystem, ING Business, providing our business customers with a truly omnichannel experience. Pre-defined customer dashboards. Register today. .

UX 12

UX User Experience Customer Experience Mobile 12

BankNXT

JANUARY 5, 2017

Can banks convince us that the data they accumulate can be used to help us make better financial decisions? Story by Duena Blomstrom. 2017 – the year data made bank? on BankNXT.

Data 63

Data US Big Data Customer Experience 63

CB Insights

OCTOBER 10, 2017

In each instance, we tore apart the UX and UI of each tool, looked at their growth and revenue numbers, pored through interviews with founders and early employees, researched their public reception, talked to employees, and did our own math. Mint — How blog posts helped Mint get 20,000 customers pre-launch.

Tools 78

Tools Millennials US Maine 78

BankNXT

JULY 3, 2017

Daryl Wilkinson talks about the potential for the role of the relationship manager in small business banking. What’s so small about business banking? on BankNXT.

Management 54

Management Customer Experience UX Leadership 54

BankNXT

OCTOBER 30, 2017

Celebrating a small win while banking with a traditional bank shouldn't feel so extraordinary, should it? Story by Duena Blomstrom. NatWest – our love/hate relationship on BankNXT.

Customer Experience 54

Customer Experience UX Cards Regulation 54

Fintech Labs Insights

JANUARY 31, 2017

ING Bank Śląski , one of the largest universal banks in Poland, is proud to present the most complete internet banking system focused on communication and customer experience leading to towards sale. Created with customers to answer their real needs. Helps understand financial position and provides proactive actionable advice.

UX 12

UX Customer Experience Mobile Online 12

BankNXT

MARCH 8, 2017

Michael Weinreich discusses the power and potential of the chatbot in customer service interaction, making sure robots don't turn into "transaction monsters". Lost in translation – how to talk to a robot on BankNXT.

How To 44

How To User Experience Customer Experience UX 44

BankNXT

FEBRUARY 8, 2017

Devie Mohan spent the last year focusing on how to help people make better financial decisions, and used a startup approach to solve the challenge. A startup emerges from giants on BankNXT.

How To 40

How To Customer Experience UX Online 40

BankNXT

JANUARY 27, 2017

We just need to get better at imagining and connecting into our future self, says Jessica Ellerm, to help us make better financial decisions. Why your bank account needs to meet your 60-year-old self today on BankNXT.

Meeting 40

Meeting US Customer Experience UX 40

BankNXT

JULY 26, 2016

Building respectable relationships with customers is about creating personal dialogue, says Duena Blomstrom, who offers her own advice for those giving advice. Breaking news – experts say you can save instead of spending! on BankNXT.

Customer Experience 40

Customer Experience UX Fintech 40

BankNXT

JUNE 9, 2016

What exactly is digital disruption, asks Leda Glyptis, and are banks looking at it the right way? What ‘disruption’ really means for banks on BankNXT.

Customer Experience 40

Customer Experience UX Trends Technology 40

BankNXT

APRIL 12, 2016

RBS to replace 220 financial advisers with robo-advice service, says Resham Karira. Robo-advice – not just for wealth managers on BankNXT.

Management 40

Management User Experience Customer Experience UX 40

Gonzobanker

DECEMBER 19, 2022

In 2021, there were more than 120 fintech IPOs in the U.S., 2022 was the year the fintech industry and venture capital firms figured out that banking is harder than everybody thought. Acquisition of the Year: Bank Acquiring a Fintech. Acquisition of the Year: Fintech Acquiring a Bank. Oh, what a mere 12 months can do.

Community 216

Community Fintech Industry Innovation 216

The Financial Brand

FEBRUARY 16, 2021

Four other user experience elements are required. Functionality is the foundation, but is not sufficient to differentiate your institution. The post 5 Things You Must Do to Become a True Digital Banking Competitor appeared first on The Financial Brand.

Digital Banking 37

Digital Banking User Experience Branding Customer Experience 37

Fintech Labs Insights

DECEMBER 6, 2016

Bluescape helps financial services companies create better products and more engaging and cohesive customer experiences faster. This large-scale disruption is requiring companies to significantly accelerate their pace of innovation.

New York 12

New York Tools CA UX 12