Remove Customer Experience Remove Fintech Remove UX
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5 Digital-First Strategies That Can Turn Banks Into UX Disruptors

The Financial Brand

The post 5 Digital-First Strategies That Can Turn Banks Into UX Disruptors appeared first on The Financial Brand. Banks and credit unions can compete with challengers if they adopt a user-focused design approach to developing successful digital products.

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What can fintech learn from video games?

BankNXT

Will Beeson talks to Alvaro Alvarez del Rio and Aman Ghei about how video games could influence customer experience in fintech. What can fintech learn from video games? on BankNXT.

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The BaaS Gold Rush is On

Gonzobanker

In this emerging landscape, financial institutions, often community banks, frequently “rent” their charter to financial technology firms (fintechs) that serve a specific consumer group as a means to grow non-interest income. Pursuing BaaS doesn’t have to take focus away from primary customers.

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Who Owns Digital? Ugh, That’s the Problem for Bankers

Gonzobanker

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Why Ownership Matters.

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The Right UX Makes All the Difference in Banking

Let's Talk Payments

As the father of Apple said, “You‘ve got to start with the customer experience and work back toward the technology – not the other way around.” The wisdom has been.

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User Experience Design: Insights for Credit Unions

Filene

When choosing fintech options, credit unions are uniquely positioned to select products that not only provide state-of-the-art options to their members, but that distinguish credit union value propositions from other financial institutions. Filene thanks our generous supporters for making this research possible:

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11 Commandments of Digital Banking: The Customer Journey

FICO

Join me and my guest, analyst Alex Johnson of Cornerstone, as we discuss this concept of digital transformation for the customer journey. . With increased competition from challengers and Fintechs, financial institutions need to approach digital transformation as an opportunity to build something fundamentally new.