Cisco

MAY 25, 2021

And, be able conduct these tasks in a way that is easy and intuitive for the customer – falling within their natural, everyday behaviors – ultimately making their lives more convenient.

Strategy 71

Strategy Mobile Study System 71

Cisco

APRIL 2, 2018

The leaders of financial institutions are seeing that their customers want to manage their money in the same way they now shop, communicate and learn; using digital tools, social media and mobile apps. This research shows that the customer no longer compares the financial services provider to their peers, but against Amazon and Google.

social media 48

social media Tools Industry Retail 48

Abrigo

FEBRUARY 6, 2024

4 Reasons better check fraud prevention is a good investment Check fraud is on the rise. Learn how you can save time and money in the long run by updating check fraud prevention capabilities today. You might also like this on-demand webinar explaining how fraudsters use checks to their advantage.

Fraud 221

Fraud Training Trends Regional 221

South State Correspondent

SEPTEMBER 25, 2024

These agents can take on more complex tasks than chat and RPA bots, allowing banks to gain efficiencies and better anticipate customer needs. While a gen AI application can manage data and knowledge to be conversant, the intelligent agent leverages gen AI to turn suggestions into action.

Data 195

Data Examples System Management 195

Abrigo

MAY 8, 2024

You might also like this webinar, "The check's in the mail: Understanding and preventing check fraud." WATCH Takeaway 1 Understanding generative AI and how peers are using AI and genAI helps financial institution leaders and management vet the technology and related risks. Introduce key takeaway below. This short be 2 lines max.

Examples 221

Examples Fraud Resources Risk Management 221

Abrigo

MAY 24, 2024

Takeaway 1 Implementing the FedNow Service can help reduce interbank obligations, expand market reach, and enhance customer experiences. Fraud detection and AML systems: Ensure these systems are integrated and operational at your institution to stay on top of financial crime. Customize your FedNow plans Customization is key.

How To 243

How To Fraud Resources Georgia 243

FICO

SEPTEMBER 28, 2018

With less than 12 months to go until EU banks implement their strong customer authentication (SCA) solutions, project teams are facing tough decisions about the most important aspect of the business – customers making payments. We’re hosting a webinar on October 2 to discuss how to do this the right way — here is the challenge we see.

Customer Experience 53

Customer Experience Branding Fraud Cards 53

FICO

APRIL 21, 2020

More Contactless Customer Experiences. We’ll likely see businesses continue certain practices for having less physical contact with their customers, as well as less contact among fellow customers themselves. In some ways, consumer behaviors will have changed forever. But we can rebuild. by David Smith.

Community Bank 75

Community Bank Community Lending Technology 75

FICO

JULY 15, 2020

Register for our July 21 Webinar on Personalization: [link]. This enables companies to engage in mass-personalization on an enterprise-wide level… and wow the customer with your attention to personal detail. TIP 4: Be a good listener.

How To 52

How To Study Analytics Knowledge Base 52

Insights on Business

NOVEMBER 26, 2018

I challenge that notion, and also present three key ways that the new approach to financial crime and compliance management moves away from the current, endless Sisyphean cycles and is a fulfillment of what many of your existing solutions promised: a better approach. Webinar: AML Compliance comparison and effectiveness.

Compliance 123

Compliance Customer Experience Strategy Groups 123

FICO

FEBRUARY 1, 2021

Key to providing acceptable customer experiences is the way in which banks verify that applicants are who they say they are. Identity verification, required to prevent fraud and meet eKYC regulatory requirements, can also be the one that introduces friction and causes customers to abandon applications.

Customer Experience 52

Customer Experience Survey Strategy eBook 52

FICO

JANUARY 18, 2023

These factors and others led our experts in debt collection to address ways that lenders can manage the rising number of people in the collections queue. Such cases might include employees, deceased customers, fraud, first-payment defaulters or customers without valid contact data.

Strategy 52

Strategy Analytics Data Resources 52

FICO

NOVEMBER 15, 2022

While there’s a tendency to focus Next Best Actions primarily on acquisition and customer management, they’re equally applicable to collections, loss prevention and recovery. Ultimately, it results in far more effective identification and engagements with vulnerable customers, leading to long-term, sustainable debt solutions.

Analytics 52

Analytics Fraud Case Study Data 52

PYMNTS

DECEMBER 21, 2016

Merchants today are clearly looking at omnichannel as a way to not only boost sales but improve the customer experience but, with that, comes a certain level of complexity,” Gass explained.

Mobile 100

Mobile Retail social media Payments 100

South State Correspondent

NOVEMBER 9, 2023

With the rise of data, generative AI, personalization, instant payments, embedded banking, and traditional AI, the customer experience in banking is now often better through digital channels. The underlying point here is that banks have traditionally used fraud data on an ad hoc basis.

Trends 195

Trends Technology Fraud Data 195