PYMNTS

JUNE 22, 2017

Fighting fraud is a lot harder online, and a lot harder for merchants and consumers, as card-not-present transactions become the preferred method of malfeasance. In one recent announcement, payments provider TSYS and real-time learning technology platform Featurespace said they were joining forces to offer fraud prevention tools.

Fraud 162

Fraud Tools Cards Online 162

PYMNTS

OCTOBER 24, 2018

When it comes to deploying corporate resources in the battle against online fraud and account takeovers (ATOs), all too often, guiding principles fail to spot what’s really happening to a business in real time. The rule of thumb here is that after committing account takeover fraud, those fraudsters lie in wait before using the stolen account.

Fraud 159

Fraud Risk Management Customer Experience Trends 159

PYMNTS

OCTOBER 6, 2020

And in the restaurant business, there is little to no time to do any manual review; consumers expect their food sooner rather than later,” Kount Chief Customer Experience Office Rich Stuppy writes for the latest edition of the PYMNTS Mobile Order Ahead Tracker. . Fraudster In Many Forms . Staying Ahead Of The Fraudsters .

Fraud 195

Fraud Data Mobile Cards 195

PYMNTS

SEPTEMBER 21, 2018

They are buying fraud tutorials and data from other criminals online. The 2018 holiday shopping season has already started for people and organizations bent on fraud. In a new PYMNTS interview, Tricia Phillips, SVP of product at Kount , discussed the fraud trends for the upcoming fourth quarter. Fraud Headstart.

Fraud 145

Fraud Retail Online Course 145

PYMNTS

NOVEMBER 22, 2019

Fraud is hardly a new phenomenon in retail — in fact, it is probably safe to assume that fraud in some form or other has been there since the beginning. Fraud, in some sense, is, was and always will be a cost of doing business in the world of retail. What we’ve seen is that fraud has gone mainstream,” Naumann said.

Fraud 156

Fraud Security Data Retail 156

PYMNTS

JULY 1, 2020

“Consumers have a lot of different choices on where and how they purchase their items and services, [so] it’s really important that the merchant provides a quality, seamless customer experience in the hopes that they’ll come back for a repeat of it.

Customer Experience 250

Customer Experience Security Tools Cards 250

PYMNTS

AUGUST 19, 2019

According to the Restaurant Readiness Index , 80 percent of QSR managers and customers reported positive experiences with loyalty programs. Rewards and loyalty programs also make attractive targets for fraud. So, what are the downsides? Security Solutions. Importantly, the restaurant doesn’t store any card data.

Mobile 159

Mobile Fraud Security Data 159

PYMNTS

SEPTEMBER 28, 2020

But as they look to be successful this year, they need to make sure that they’re embracing these digital tools and making sure this customer experience is top notch.”. Burgin added that the good news is that SMBs across the board — from retailers to accounting firms — increasingly understand that they’re vulnerable to fraud.

Fraud 236

Fraud Customer Experience Tools Retail 236

PYMNTS

JANUARY 30, 2020

Widely publicized data breaches and hacks have made today’s consumers especially concerned about fraud. Cautious shoppers may find comfort in debit, with fraud losses associated with the payment method declining over the past several years. Card fraud is an ever-present threat. Around The Next-Gen Debit World.

Security 182

Security Fraud ATM Cards 182

Perficient

JULY 20, 2023

In today’s business environment, physical checks present several challenges that hinder operational efficiency, including time-consuming processing, high costs, and susceptibility to errors or fraud. Companies are seeking payment providers that offer enhanced security measures to counter the persistent threat of fraud.

Strategy 221

Strategy Payments Fraud United States 221

PYMNTS

JUNE 13, 2019

If it seems like cases of fraud and hacking are always in the news, that’s because new incidents pop up practically every day. According to the new Digital Fraud Tracker , total losses due to fraud equaled $4.2 According to the new Digital Fraud Tracker , total losses due to fraud equaled $4.2

Fraud 110

Fraud Security Retail Tools 110

South State Correspondent

OCTOBER 16, 2024

Materials, training, and fraud also contribute to bank expenses. The highest marketing return on investment (ROI) occurs when banks remind customers to use their debit card for groceries, retail services, restaurants, and telecom/utility bills in that order. Doing any of these things can dramatically reduce debit card fraud activity.

Cards 195

Cards How To Fraud ATM 195

PYMNTS

MAY 20, 2020

For merchants and financial institutions (FIs), the “new normal” of commerce — done increasingly online — means that battling fraud is a bit like feeling an elephant. Unfortunately, this current environment presents some of those opportunities.”. Adaptive Is Better Than Static.

Fraud 208

Fraud Examples Data Tools 208

FICO

MARCH 9, 2022

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. But the online shift has also created opportunities for financial institutions to demonstrate their strong fraud controls in the digital space.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

PYMNTS

JUNE 24, 2020

And as the ways and means of paying online – spanning mobile wallets, person to person (P2P), card-not-present (debit and credit) transactions and a host of others – proliferate, the merchants that pivot to take into account (and respond to) customer preferences will be successful.

Payments 238

Payments Fraud Software Meeting 238

PYMNTS

APRIL 20, 2017

In some cases, Verifi has found that cardholders will use the dispute process as a means to seek a refund — a practice referred to as first-party or “friendly” fraud. According to research cited by Finextra , as much as 70 percent of chargebacks are the result of first-party fraud.

Fraud 108

Fraud Risk Management Customer Experience Management 108

NCR

NOVEMBER 7, 2016

One year on from the launch of EMV chip technology for payment cards in the US, the signs are positive as far as tackling fraud is concerned. Mastercard – the ‘M’ in ‘EMV’ – released figures showing a significant fall in the cost of counterfeit card fraud for US retailers who have adopted EMV.

Fraud 105

Fraud Cards US System 105

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. The discussions were healthier, more compliance-focused, and with little expectations that banks were going to offer crypto to their customers any time soon.

Conference 221

Conference Las Vegas Fraud Data 221

PYMNTS

JUNE 5, 2020

What the last few months have demonstrated, he said, is an influx of retailers and sellers that have suddenly realized the need to be much more digitally present and enabled. Where consumers go, fraudsters will always follow, Cohen said – and worldwide, Payoneer has seen a consistent uptick in attempts at fraud of various types.

Fraud 151

Fraud How To Online Meeting 151

PYMNTS

APRIL 28, 2020

“As fewer people visit branches, there is definitely an opportunity for CUs to enhance and elevate their digital banking strategies,” said Salzer, with additional payment options and tightly integrated and customized experiences that can rival offerings of big banks.

Digital Banking 248

Digital Banking Online Fraud Customer Experience 248

PYMNTS

MAY 29, 2020

In fact, the most technologically advanced thing you were likely to encounter “was a clown at the drive-thru with a microphone in its mouth,” said Rich Stuppy , chief customer experience officer at fraud prevention firm Kount. How the frauds are structured varies. More Than Just The Risk Of An Occasional Stolen Pizza.

Fraud 161

Fraud Security Customer Experience Groups 161

PYMNTS

APRIL 15, 2020

This initiative aligns with Microsoft’s commitment to providing the best customer experience at every occasion, including access to Microsoft’s own Azure-based digital receipt and purchase information. Mastercard acquired Ethoca in March 2019 to identify and resolve fraud in digital commerce and advance online protection.

Fraud 167

Fraud Cards Tools Online 167

FICO

APRIL 3, 2018

* And makes the customer experience better, too. While adoption of the EMV payment standard in the US (as embodied in chip cards and panic at the checkout ) has been slow, fraudsters’ gravitation to card not present (CNP) fraud has been anything but. Correspondingly, fraudsters have ramped up their CNP fraud schemes.

Fraud 85

Fraud Cards Training US 85

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. Fraud remains an ever-present challenge, however, and marketplaces worldwide are deploying new defenses.

Millennials 165

Millennials Trends Meeting social media 165

South State Correspondent

JUNE 14, 2024

Bankers don’t know what they don’t know, and few bankers outside of national and regional banks have experience with platform selection when it comes to digital banking platforms. Most mobile and online banking platforms allow little innovation and customization. Present a cohesive ecosystem and product set to customers and employees.

Digital Banking 195

Digital Banking Customer Experience Meeting Analytics 195

South State Correspondent

JUNE 14, 2024

Bankers don’t know what they don’t know, and few bankers outside of national and regional banks have experience with platform selection when it comes to digital banking platforms. Most mobile and online banking platforms allow little innovation and customization. Present a cohesive ecosystem and product set to customers and employees.

Digital Banking 195

Digital Banking Customer Experience Meeting Analytics 195

ZootBlog

JUNE 21, 2016

In the first part of our series, we uncovered a multitude of statistics regarding the very real fraud threats that financial institutions, consumers, and merchants face on a daily basis. Malo believes the idea of a “frictionless” customer experience is now an outdated and overreaching goal in effective fraud protection.

Fraud 70

Fraud Customer Experience Security Training 70

PYMNTS

SEPTEMBER 8, 2020

The result is a slew of unstructured data coming in from a variety of sources; financial service providers must try to make sense of it in order to maintain regulatory compliance and mitigate the risk of fraud. A Better Business Customer Experience. Middesk aims to help these firms streamline and digitize this process.

Fintech 198

Fintech Compliance Fraud social media 198

PYMNTS

OCTOBER 24, 2018

It’s the trade-off between financial institutions (FIs) easing the consumer’s journey across banking and transactions done online, and the need to prevent fraud during new customer onboarding. In classifying identity fraud, machines are always going to outperform humans.

Fraud 138

Fraud Training Data Customer Experience 138

PYMNTS

MAY 14, 2020

In a recent conversation with PYMNTS’ Karen Webster, Miller discussed the impact of shifting buyer habits on merchants’ digital sales strategies, with optimized back-end payment processes essential to delivering a powerful customer experience on the front end. Easing Transformation Through Collaboration.

Payments 169

Payments Branding Customer Experience Strategy 169

PYMNTS

DECEMBER 2, 2020

By cutting out the "middleman" of the receipt, whether that document be physical or digital, organizations can more efficiently obtain a holistic view of employee spend, reinforce controls and combat fraud. You don't want to get defrauded, but you also don't want your accounting department to have to spend time handling fraud.".

Data 163

Data Management Fraud System 163

PYMNTS

MAY 16, 2019

But new data suggests that over the past year, the economics of supply and demand have helped to double the average price fetched by card-not-present data, meaning cybercrooks now have far more incentive than ever to target eCommerce stores.”. Rising Prices. These attacks are not one-time events, one particular way.

Retail 218

Retail Online Cards Data 218

PYMNTS

OCTOBER 2, 2018

Financial institution clients are assigned a single specialist from AscendantFX to support the integration and deployment of the cross-border payments solution, which includes automated analytics to detect potential fraud and mitigate vendor risk. “In

Mobile 139

Mobile Customer Experience Analytics America 139

PYMNTS

FEBRUARY 5, 2020

The present system uses laborious bilateral agreements, which limits wide-spread collaboration. In addition, manual processing currently used can lead to misapplied payments while opening the door to fraud. The innovative hub addresses the industry’s plea for an easy, automated way to exchange transaction information.

Data 130

Data blockchain Fraud Customer Experience 130

PYMNTS

JULY 13, 2020

Account takeovers (ATOs) are a growing source of pain for financial institutions (FIs) and their customers, with losses from these attacks rising 164 percent in 2018. FIs must adopt fraud-fighting measures that are robust but do not create so much friction that legitimate customers find it difficult to access needed services.

Security 147

Security Fraud Survey Customer Experience 147

South State Correspondent

MAY 9, 2022

Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? To answer the question above, ask yourself – “How does the product scale across the bank’s platform to various customer segments?” The result is two different customer experiences that cannot be brought together.

Technology 195

Technology Customer Experience Data Training 195

Insights on Business

APRIL 2, 2019

Exposure to operational risks, data breaches and fraud losses can rise as a consequence of adopting new payment types and channels. The future of payments will increasingly be shaped by fintechs who are quick to respond to market needs with new payment services that offer exceptional value and customer experience.

Payments 125

Payments New York City Fraud New York 125