Customer Experience Fraud White Paper 
PYMNTS
OCTOBER 24, 2018
When it comes to deploying corporate resources in the battle against online fraud and account takeovers (ATOs), all too often, guiding principles fail to spot what’s really happening to a business in real time. The rule of thumb here is that after committing account takeover fraud, those fraudsters lie in wait before using the stolen account.
PYMNTS
MAY 10, 2019
Among the highest ideals for digital payments – driving innovation in transactions and customer experience – is, of course, the concept of seamlessness. The rule change is the subject of a recent white paper published by GIACT. That implies an ease of use while giving up nothing when it comes to security. New NACHA Rule.
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FICO
JUNE 26, 2018
But the global adoption of such schemes, alongside the problems suffered by early adopters, has turned the focus to real-time payments fraud. As discussed in my earlier post , real-time payments make multiple types of fraud more attractive and enable the fast movement and laundering of criminal proceeds. Who Is Liable?
FICO
JULY 21, 2020
As my colleague TJ Horan says in his post , the worlds of fraud and compliance are moving closer together. A critical meeting point for these disciplines is the identity proofing of customers, particularly using digital channels. This comes at a cost to customer experience that means lost business and poor customer satisfaction scores.
FICO
DECEMBER 13, 2022
Biometric Security Crucial for Fraud Protection and CX. Because customers value ease of use and good fraud protection most, FIs must balance scam protection with making things easy for good customers – but not TOO easy. Customers Prefer Easy & Safe. Customers Prefer Biometric Security. FICO Admin.
FICO
JULY 30, 2019
Before getting started, CSPs should determine who “own”’ and is accountable for subscription fraud. Is it the fraud team? Also, is there a clear and agreed fraud risk appetite that has exec sponsorship and is agreed by all stakeholders? In part, this is due to the ever-changing nature of fraud. Credit risk?
PYMNTS
MAY 27, 2016
Real-time decisions come with many benefits – with enhanced customer experience and improved business functions among them – but getting there isn’t easy. “As Innovation through analytics drives business performance, growth, customer satisfaction and bottom-line results.”. BYPASSING THE REAL-TIME ROADBLOCKS. contact-form-7].
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