Perficient

MARCH 10, 2021

podcast , we interview Jeff Small, Director of Mobile Product Strategy at Perficient about the evolution of digital product management and how organizations can think about digital products as a transformational strategy. She works with clients to devise digital experience strategies and how to translate strategies to tactics.

Strategy 493

Strategy Digital Strategies Customer Experience Leadership 493

Perficient

JUNE 24, 2022

Given the convenience and intuition of such sophisticated virtual assistants, they have proved to be especially useful in enhancing customer service and the overall customer experience. For example, financial institutions can engineer chatbots to approve customers for a loan.

Customer Experience 251

Customer Experience User Experience Training Data 251

South State Correspondent

AUGUST 15, 2022

The reality is that banks don’t think from the customer’s perspective enough. The customer experience is horrible for many bank processes. Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position.

Customer Experience 195

Customer Experience Training Strategy Data 195

South State Correspondent

AUGUST 15, 2022

The reality is that banks don’t think from the customer’s perspective enough. The customer experience is horrible for many bank processes. Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position.

Customer Experience 195

Customer Experience Training Strategy Data 195

PYMNTS

AUGUST 6, 2019

Allow us at PYMNTS to do our own small part in that ongoing effort, and apply that quote to the world of B2B customer experience — and the never-ending push to build a better digital ecosystem around that concept. A robust, predictive and personal customer experience (CX), arguably, is becoming the name of the game.

Customer Experience 170

Customer Experience Data Technology Examples 170

South State Correspondent

OCTOBER 16, 2024

Get A Product Manager, Set a Strategy & Measure Performance The lack of attention on debit cards almost stems solely from the fact that few banks have a debit card product manager, a distinctive strategy, a tactical plan, or a set of key performance indicators that track progress.

Cards 195

Cards How To Fraud ATM 195

Payments Dive

AUGUST 18, 2017

It's happening right now for you and your banking customers and BCX is the place to learn how to manage it. And the sixth reason: "Change takes a much longer time coming than you think, and then it happens much faster than you would have thought."

Customer Experience 186

Customer Experience How To Management 186

South State Correspondent

JUNE 20, 2024

Banks don’t have enough product managers. A manager may oversee the operation of a product, but few banks have product managers who drive product development and performance. This article further explores what it means to be a bank product manager. What is Bank Product Management?

Management 195

Management Training Strategy Compliance 195

Abrigo

MAY 24, 2024

Takeaway 1 Implementing the FedNow Service can help reduce interbank obligations, expand market reach, and enhance customer experiences. Takeaway 2 It's important to review resources on how to prepare for FedNow and also look internally to create a plan for your unique financial institution.

How To 243

How To Fraud Resources Georgia 243

Perficient

OCTOBER 20, 2020

Honing in On Order Management and Supply Chain. Invest in your order management and supply chain systems. The more consumers opt for omnichannel delivery such as BOPIS or ship-from-store, the more employees will have to manage where products are coming and going. Implementing Tools to Keep Users Updated.

Online 484

Online Mobile Management Retail 484

Perficient

SEPTEMBER 25, 2020

Ecommerce has revolutionized the way businesses in every industry operate and provides endless possibilities to expand sales channels, grow revenue, and elevate the customer experience. How to plan to meet customer expectations with the most efficient allocation of inventory. Empowered by Data, Driven by Results.

Customer Experience 238

Customer Experience Study System Management 238

Perficient

OCTOBER 13, 2020

Product Information Management (PIM) and commerce go hand-in-hand, and inRiver is the common factor that helps simplify product information for both B2B and B2C shopping channels. For more information on how to get started with our inRiver Quickstarts, contact our PIM experts today.

Training 508

Training Data US Strategy 508

PYMNTS

JUNE 24, 2020

And frankly, it’s probably a good idea to think about how to calm people and make them feel comfortable in the store. An atmosphere of calm can be an atmosphere of trust. This has been a very weird thing about this pandemic,” he says. Be mindful of the music you play, and the scents you’re putting into the air.

How To 141

How To Management Retail National 141

ATM Marketplace

AUGUST 9, 2024

Today's episode of the Bank Customer Experience Summit podcast takes a deep dive into ITM strategy.

How To 103

How To Management Customer Experience Strategy 103

Cisco

JULY 29, 2021

Digital Experience Visibility. In today’s world of applications moving to edge, applications moving to the cloud, and data everywhere – we really need to be able to manage IT irrespective of where we work, as well as where the applications are hosted or consumed from.

Customer Experience 174

Customer Experience User Experience Analytics Resources 174

Abrigo

FEBRUARY 23, 2022

Another option is to make small business lending more efficient and borrower-friendly so that the financial institution can win, process, and manage more loans without big increases in staffing or other expenses. Learn more about how to recover market share with small business lending. How to Win Small Business Loans This Year.

How To 195

How To Lending Software Survey 195

South State Correspondent

JANUARY 3, 2024

To do this, we teamed up with Jack Hubbard, Managing Partner of the Modern Banker , to bring you our collective favorites. Each book applies to any banker in a management position who faces a customer in the branch or field or any banker thinking about improving organizational performance. Heart Spoken , by Elizabeth Cottrell.

Leadership 370

Leadership Management Strategy How To 370

Perficient

FEBRUARY 3, 2021

Forrester defines Salesforce consulting partners as: “Services providers that can help Salesforce customers successfully transform their business using Salesforce technology. Key services include strategy, design, consulting, implementation, training and enablement, change management, and support.”. Learn More About Perficient.

Report 507

Report Training Technology Strategy 507

Perficient

FEBRUARY 4, 2021

It helps in other crucial areas of your organization, such as search engine optimization (SEO) and legal risk management. One does not need to change the process but incorporating accessibility by “shifting left” How to get started? These include motor, cognitive, visual, and hearing disabilities.

UX 531

UX Guidelines Compliance Study 531

Perficient

AUGUST 25, 2020

Watch the recording to hear Scott and Arvind discuss: Customer Data Management Challenges. What Customer Intelligence Is. How To Achieve Success. Fortunately, with the right strategies and tools, financial services companies can work hard to meet them. What Banks and Insurers Are Experiencing?. Two Real-World Examples.

Meeting 348

Meeting Data Tools Strategy 348

South State Correspondent

OCTOBER 4, 2022

For example, anticipation and surprise make customers want to share social media content. A combination of surprise and sadness or anticipation and anger makes customers defect to another bank. By evoking these emotional dyads, bank marketers and product managers can target the customer’s actions.

How To 195

How To Customer Experience Examples social media 195

Perficient

DECEMBER 15, 2020

DTE Energy’s interactive microsite educates consumers on how to conserve and use energy differently within their homes. The site provides a 3D virtual home-tour of ten rooms and several hotspots to learn different tips and tricks, many linking to numerous programs for customers to enroll in at DTE. The Winning Projects.

Tools 475

Tools Policies Industry Community 475

Abrigo

OCTOBER 20, 2020

Learn how to support company culture and hiring long-term talent. The banking industry has faced many challenges in 2020, from transitioning to CECL, managing Paycheck Protection Program loans, and navigating an unprecedented economic recession. Plan for new technology and innovations. Drive Growth.

Management 195

Management Lending Community Strategy 195

Perficient

AUGUST 9, 2020

What is the difference between a healthcare journey map and a healthcare customer experience map? Healthcare journey maps and healthcare experience maps are different names for the same thing. The primary purpose in crafting the journey map is to better understand – and ultimately improve – the customer journey.

Customer Experience 322

Customer Experience Retail System Google 322

Perficient

JANUARY 5, 2021

Similar to the Walmart experience, some of our retail customers turned their big format stores into dark stores to be able to fulfill online orders faster, reliably, and more efficiently. They accounted for increased labor capacity to pick, pack, and ship customer orders.

Online 508

Online Retail Trends Technology 508

Gonzobanker

AUGUST 28, 2020

Providing a top-notch digital customer experience is critical to an institution’s competitive future. Defining test activity, ownership across departments and individuals ensures all features and functions are assigned, vetted and managed in a cohesive plan. Digital Banking is Here to Stay.

How To 158

How To User Experience Resources Strategy 158

Perficient

JANUARY 20, 2021

To make a direct impact on your digital efforts, you may need to hyperfocus on how to best target and reach each specific audience based on individual factors. Language and illustration can often play a large part in how other cultures interpret the content’s meaning or what narrative is told throughout the website.

Strategy 496

Strategy Marketing Strategies Regional Marketing 496

Perficient

OCTOBER 15, 2020

Object Storage-based Data Lake – this is a recent Youtube video from Oracle demonstrating how to set up a data lake on OCI using object storage. OCI Data Catalog – this is a recent Youtube video from Oracle describing use cases for the OCI Data Catalog and how to set up OCI Data Catalog.

Analytics 332

Analytics Data Video Big Data 332

Perficient

OCTOBER 23, 2020

The best solution here would be to reach out to your managed hosting team and ask for input on how to decrease page load times. There are quite a few methods to achieve this that this could be achieved, and the hosting group you’re leveraging should have ideas on how best to achieve the desired results you’re looking for.

Trends 515

Trends Analytics Google Online 515

Perficient

JULY 11, 2023

Document creation and management is a crucial part of their operations. Let’s dive into how we can configure the document generation functionality. How to generate documents? Here are the features of Server-side document Generation: Attachment and Storage Management: The generated documents are stored in Salesforce Content.

Industry 346

Industry Data Management Meeting 346

Perficient

SEPTEMBER 9, 2020

These channels typically rely on a direct exchange rather than digital, but as customers continue to adopt a digital mindset, you will see a need for internal organizational change. Here is how to implement that change. Giving Your Customers Digital Insights.

Resources 340

Resources System Marketing Strategies Strategy 340

Abrigo

SEPTEMBER 28, 2022

Construction loan administration Find out how today's technology has changed the shape of construction loan administration, creating a better customer experience and reducing risk. You might also like this webinar, "How to manage a high-performing construction loan portfolio." Construction loan management software.

Lending 195

Lending Software Customer Experience Management 195

PYMNTS

AUGUST 10, 2017

From user interface technology to security and risk management, the only constant in the financial space is that nothing stays the same for long. It becomes embedded into a broad range of customer experiences. KW: You talk about technology and how you’re using it to innovate the experience.

How To 136

How To Risk Management Technology US 136

Perficient

SEPTEMBER 28, 2020

You have to understand where you are and how you are going to get there. In other words, how to create your plan by making critical decisions from a business and technology standpoint. Iterate: Dive deeper, engage both customers and a range of employees in your organization, map capabilities to what you are trying to achieve.

Strategy 309

Strategy Tools Operations Customer Experience 309

Perficient

AUGUST 31, 2020

I would like to talk about how Twilio Flex and other services from Twilio can provide some clear ways not only to manage these immediate concerns, but also to drive innovations in how you interact with your customers. Perhaps your agents are starting to learn how to work effectively from their homes.

Innovation 369

Innovation Video Strategy Customer Experience 369

Perficient

FEBRUARY 19, 2021

How To Increase Team Engagement. Gartner customer experience research shows the value of team engagement: Two-thirds of the drivers of customer satisfaction are due to “feel factors,” or how customers feel during and about their experience. How To Embrace and Begin Team Engagement.

Leadership 352

Leadership social media Survey Meeting 352

Perficient

OCTOBER 29, 2020

That’s why you need a solution that helps the sales team manage the sales process and close the deal faster. CPQ is a technical platform that you can use to manage products and simplify the sales process. Also, during any manual sales process, you need to consider a lot of things, such as: Selling products depending on customers.

Management 247

Management Industry Customer Experience Examples 247