Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

Perficient

DECEMBER 15, 2020

DTE Energy’s interactive microsite educates consumers on how to conserve and use energy differently within their homes. The site provides a 3D virtual home-tour of ten rooms and several hotspots to learn different tips and tricks, many linking to numerous programs for customers to enroll in at DTE. The Winning Projects.

Tools 475

Tools Policies Industry Community 475

Jack Henry

JANUARY 23, 2015

Part 1: What is UI/UX and why is it important? By now you’ve heard of UI/UX. For most people it’s the most technical way they know how to say “I like this” or “I don’t like this.”. UI/UX belongs to the larger descriptor, design, which further complicates this post because that term is often broadly used and hard to define.

UX 60

UX Customer Experience Mobile Online 60

Perficient

JANUARY 20, 2021

To make a direct impact on your digital efforts, you may need to hyperfocus on how to best target and reach each specific audience based on individual factors. Strategy and Design: Who Should Be in the Room? Marketing strategy typically aligns with the 80/20 rule.

Strategy 496

Strategy Marketing Strategies Regional Marketing 496

South State Correspondent

JANUARY 23, 2023

ChatGPT is a powerful language model that can understand a variety of languages, including emojis, that can assist banks with increasing the productivity of bankers, improving their customer experience, automating repetitive tasks, and providing personalized financial advice to customers.

Tools 370

Tools Examples Data Analysis 370

Perficient

DECEMBER 17, 2020

You want the experience to be easy for your employees to navigate for their purposes, as well as built to be a seamless experience for your customers as well. So, how can you tackle both and listen to find out how to build a new site or implement new commerce features to meet the needs of all parties?

Training 309

Training Survey Customer Experience Meeting 309

Perficient

MARCH 4, 2021

Perceivable design helps by being attainable from a variety of devices in various ways online users can perceive it (hearing, vision, and touch), therefore formulating the accessible digital experience.

Guidelines 376

Guidelines Technology Video Operations 376

Perficient

SEPTEMBER 14, 2020

How To Start Preparing Your App for iOS 14. So you have no choice and Apple has implemented new rules on the main functionality of your app being a web view. Be wary also, that your pods may still reference UIWebView , even if you don’t. This could be common in networking pods, such as AFNetworking. . .

Apple 473

Apple System Video Mobile 473

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Why Ownership Matters.

Digital Strategies 171

Digital Strategies Strategy Customer Experience Leadership 171

The Financial Brand

JANUARY 17, 2021

Hiring creative user experience pros won't help if they don't have the right support and culture. The post Habits That Stifle UX Innovation in Banking (and How to Change Them) appeared first on The Financial Brand. Three actions can help turn things around.

UX 38

UX Innovation How To User Experience 38

Perficient

MARCH 17, 2021

Then there are times where you need to figure out how to transform your little café for touchless ordering and curbside pickup – and keep your staff safe from a global pandemic. The page design reflects the warmth and character of the dining room, and it even has some nice shots of the signature dishes.

Innovation 340

Innovation Exercises Tools Study 340

Perficient

NOVEMBER 20, 2020

As you learn more about their unique needs and preferences through marketing and sales interactions – things like intended product use, location, preferred color and desired customizations – you can add that information to the customer’s profile, further refining their experiences with customized content, and then nurture them toward purchasing.

Video 322

Video Tools Digital Strategies Marketing 322

Perficient

SEPTEMBER 29, 2020

Patients don’t know who they need to see, how often, how to schedule, how to get there, what follow-ups are needed, and so on. It’s a frictionless journey, and it saves time. Health systems that build ease into their programs address the fact that healthcare is immensely confusing.

social media 294

social media System Retail Online 294

Perficient

MAY 21, 2021

Her curiosity and desire to learn how to use Python for data organization and building programs to evaluate data led her to sign up for online courses. She completed the Programming for everybody course from the University of Michigan and an introductory coding course (which included both Python and Javascript) via Udacity.

Milwaukee 348

Milwaukee Software Course Detroit 348

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. Preferred technologies (UI/UX technologies, backend technologies like Java,Net, ETL Informatica, etc.)

Meeting 294

Meeting Examples UX Case Study 294

FICO

JANUARY 11, 2022

Unintentional or unnecessary friction in the customers’ experience is always bad – however, friction itself is not inherently evil. In fact, thoughtfully designed points of friction can be extremely valuable for managing risk and making customers feel safe. An incorrect customer address poses ?little

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

Gonzobanker

FEBRUARY 23, 2022

Smart bankers will learn how to play on the front end of relationships in their primary business while scaling BaaS revenues in areas where the organization has unique competencies. and risk SWAT team that understands architecture, APIs, next-gen programming, UX, and technology risk to effectively work inside this ecosystem.

Community Bank 112

Community Bank Strategy Risk Management Fintech 112

BankNXT

MARCH 8, 2017

Michael Weinreich discusses the power and potential of the chatbot in customer service interaction, making sure robots don't turn into "transaction monsters". Lost in translation – how to talk to a robot on BankNXT.

How To 44

How To User Experience Customer Experience UX 44

The Financial Brand

NOVEMBER 24, 2020

Banks and credit unions shouldn't focus solely on creating a better mobile experience, but build a holistic relationship based on trust. The post Satisfaction Drops As People Bank Digitally More Often: How to Avoid That appeared first on The Financial Brand.

How To 41

How To Branding Mobile Customer Experience 41

The Financial Brand

SEPTEMBER 22, 2021

Detailed roadmap for marketers shows how to build a compelling case for adding financial calculators to a bank or credit union's website. The post How to Increase Personalized Engagement (and Sales) on Bank Websites appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

How To 33

How To Banking Trends Analysis Trends 33

Perficient

SEPTEMBER 29, 2020

In this webinar, Eric Enge (Principal, Digital Marketing at Perficient) and Jim Hertzfeld (Chief Strategist, Digital at Perficient) discuss: How marketers have already adapted and where they see the most opportunity moving forward. What will be different this holiday season and how to adjust your strategy accordingly.

Marketing 294

Marketing Branding Data Industry 294

FICO

FEBRUARY 12, 2023

Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. When we look at customer experience, many of the leaders are startups and digital banks who rely making this a differentiator as part of their business model.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

BankNXT

FEBRUARY 8, 2017

Devie Mohan spent the last year focusing on how to help people make better financial decisions, and used a startup approach to solve the challenge. A startup emerges from giants on BankNXT.

How To 40

How To Customer Experience UX Online 40

CB Insights

OCTOBER 10, 2017

Below, we’ll show you: How to use pre-launch marketing to build trust and hype. Mint’s pre-launch blogging strategy that got them 20,000+ customers. How Robinhood used an ingenious referral program to build a 1M+ customer waitlist. How to show value during the first-run experience.

Tools 78

Tools Millennials US Mobile 78

Gonzobanker

DECEMBER 19, 2022

The Smarter Bank Customer Experience Award. MANTL presents a best-in-class client experience of how to open retail and business accounts in a friendly UX and management console. CuneXus is not trying to be everything data – it’s just working to solve a problem and it does the job very well. Goes to CSI.

Community 216

Community Fintech Industry Innovation 216