Perficient

FEBRUARY 2, 2021

This is the first in a series of posts around patterns in customer experience as pertains to omni-channel customer service. And GOF is probably one of the more influential books in our industry. A Customer Experience Pattern Language. Customer Experience Patterns. Background. Motivation.

Customer Experience 211

Customer Experience Tools Google Examples 211

Perficient

FEBRUARY 2, 2023

Across industries, consumers are communicating the same demands; they see the thing, they want the thing, and they want it in their hands within hours, if possible. With this shift has come the infiltration of BNPL into new industries, such as manufacturing, education, healthcare, and raw materials.

Industry 471

Industry Trends social media Payments 471

Payments Dive

JANUARY 25, 2018

Retail industry pundits, not surprisingly, have a lot to say about the public launch. Amazon's supermarket, which boasts a cashierless checkout, is open to the masses after a year in beta with Seattle-based company employees.

Customer Experience 278

Customer Experience Seattle Retail Industry 278

Perficient

FEBRUARY 16, 2021

Customer expectations have evolved drastically due to the impact that digital technology has placed on the customer experience. There is also no question that Covid-19 has changed the digital game by increasing digital transformations and creating a demand for a smooth digital experience.

Customer Experience 489

Customer Experience Arizona Branding Examples 489

Perficient

FEBRUARY 22, 2023

Perficient is looking forward to bringing our unique combination of automation technical know-how along with financial services and payments industry expertise to the Banking Automation Summit in Charlotte, North Carolina on March 2-3. Next, we’re observing a continuously increased focus on customer experience.

Trends 474

Trends North Carolina Customer Experience Charlotte 474

Perficient

JUNE 24, 2022

Given the convenience and intuition of such sophisticated virtual assistants, they have proved to be especially useful in enhancing customer service and the overall customer experience. For example, financial institutions can engineer chatbots to approve customers for a loan.

Customer Experience 251

Customer Experience User Experience Training Data 251

Perficient

DECEMBER 29, 2020

The bot would talk to the customers like a friend on the phone. Cisco introduced AR and VR into the customer experience to create an interactive product catalog that customers can access anywhere in the world to view products in 3D and visualize them in their business space before actually making the purchase.

Branding 294

Branding Industry Digital Strategies Customer Experience 294

Perficient

SEPTEMBER 2, 2020

The answer to this question can actually be found by looking deeper at the restaurant and bar industry. Once you select which user group you are, the site will remember your preferences and tailor the experience and content to your needs and expectations. Let me explain.

User Experience 547

User Experience Customer Experience US Analytics 547

Accenture: Banking

APRIL 18, 2022

Few industries have faced more disruption over the past two years than travel. Ever-changing pandemic travel restrictions, local and national restrictions on businesses, customer cancellations, refund demands and other challenges have left many travel businesses, large and small, struggling to simply survive.

Industry 333

Industry Payments National Customer Experience 333

Perficient

JULY 12, 2022

Across financial services – industries such as banking, wealth management, and insurance – the need for greater personalization has been a theme for several years. Your brand is the beacon of authenticity for a personal experience. Elements of Delivering a Personalized Experience.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

South State Correspondent

MAY 25, 2022

It is no surprise that these banks not only have higher customer experience performance but have a higher return on equity numbers. A better customer experience means less churn, a longer account life, more repurchases, more cross-sell, lower operating cost, greater trust, and more forgiveness.

Customer Experience 195

Customer Experience Survey Examples Branding 195

PYMNTS

OCTOBER 6, 2020

The push toward the digital transformation of lagging sectors such as the industrial and manufacturing verticals have accelerated. She recommended (regardless of industry), the adoption of treasury workstations, which prove invaluable for real-time updates. Improving the B2B Customer Experience.

Customer Experience 211

Customer Experience Payments Online Management 211

South State Correspondent

AUGUST 15, 2022

The reality is that banks don’t think from the customer’s perspective enough. The customer experience is horrible for many bank processes. Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position.

Customer Experience 195

Customer Experience Training Strategy Data 195

South State Correspondent

AUGUST 15, 2022

The reality is that banks don’t think from the customer’s perspective enough. The customer experience is horrible for many bank processes. Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position.

Customer Experience 195

Customer Experience Training Strategy Data 195

Perficient

DECEMBER 14, 2020

Arvind and thought leaders will discuss the value of data within key industries and explore ways keep your business moving forward. Season one will include episodes around: Data and customer experience trends in financial services. Data’s influence on customer experience and design. Subscribe to The Podcast.

Data 539

Data UX Big Data Analytics 539

Perficient

FEBRUARY 27, 2025

As we progress through 2025, the banking industry is set for substantial transformation driven by several key trends. Digital transformation will remain a powerful force, with advancements in AI and machine learning enabling unparalleled operational efficiencies and hyper-personalized customer experiences.

Banking Trends 221

Banking Trends Trends Digital Banking Customer Experience 221

Perficient

JANUARY 21, 2025

The insurance industry in 2025 is at a pivotal point, with key digital insurance trends leading the charge in transforming how carriers operate and interact with customers. Industry experiences have lagged due to outdated technologies, product-centric processes, and lack of transparency.

Trends 221

Trends Customer Experience social media Innovation 221

Perficient

JUNE 24, 2020

He interviews people across the spectrum, from practitioners to analysts to industry thought leaders, and explores various topics including innovation, technology, and customer experience. In the newest episode, Sean shared some anecdotes and his thoughts on customer experience in the financial services industry.

Customer Experience 332

Customer Experience Maine Course Industry 332

ATM Marketplace

JULY 29, 2022

The banking industry has had to make significant adjustments in recent years in response to both the COVID-19 pandemic and changing economic and customer expectations. The Bank Customer Experience Summit, being held from Aug. 31 to Sept. 1 in Chicago, will cover all aspects of current innovations in banking.

Customer Experience 154

Customer Experience Innovation Chicago Industry 154

Perficient

JULY 15, 2020

The explosion of data and advances in digital technologies has completely disrupted our industry as service / solution providers. It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most.

Data 497

Data Customer Experience Analytics Industry 497

ATM Marketplace

SEPTEMBER 5, 2023

The Bank Customer Experience Summit, held jointly with the Interactive Customer Experience Summit from Sept. 11 to 13 in Charlotte, North Carolina, will focus this year on customer experience trends across multiple industries. Online registration for the joint event closes this week on Sept.

Customer Experience 131

Customer Experience North Carolina Charlotte Trends 131

Perficient

JANUARY 14, 2021

and Intelligent Data offer audiences expert insights on how digital technology can transform business and reshape customer experiences today. In Season 1, hear Arvind and guests discuss the value data provides key industries, trends across enterprise technology, and the immense capabilities of data.

Digital Strategies 499

Digital Strategies Customer Experience Trends Data 499

Bank Innovation

OCTOBER 11, 2017

EXCLUSIVE— It’s no secret that banks don’t move all that fast when it comes to new innovations, but most are starting to match fintechs at the customer experience level, according to Verizon, which provides software and internet connectivity to much of the industry.

Fintech 389

Fintech Customer Experience Software Innovation 389

Perficient

NOVEMBER 12, 2020

Digital disruption continues to accelerate across every industry, including the digital industry itself. The digital agency emerged in the 1990s, soon after companies realized that the web would be driving customers to their web site and that they needed to make sure these customers got there.

How To 508

How To Branding Customer Experience Industry 508

Perficient

NOVEMBER 6, 2020

Whether you’re checking your bank balance, getting an oil change, or enjoying another curbside pickup for Taco Tuesday, everyone loves a great customer experience. And if you’re on the other side of that exchange, everyone wants to make their customers happy and coming back for more.

Customer Experience 427

Customer Experience UX User Experience Branding 427

Perficient

MARCH 10, 2022

Our engagements range from implementing Drupal websites and portals to strategizing personalization and customer journeys, including clients in regulated industries like healthcare and financial services. We’ve enhanced upon the Acquia Drupal Cloud to provide ideal experiences in healthcare that meet HIPAA requirements.”.

Customer Experience 474

Customer Experience Innovation Regional Community 474

Perficient

FEBRUARY 27, 2024

This blog was co-authored by Perficient’s Insurance Principal and expert: Brian Bell As we step into 2024, the insurance industry faces significant transformations driven by technological advancements and evolving customer expectations. Focusing on tailored customer experiences to enhance engagement and satisfaction.

Trends 221

Trends Industry Operations Customer Experience 221

PYMNTS

AUGUST 11, 2020

Idaho-based Kount has released a new product aimed at preventing insurance fraud as the industry increasingly turns to digital, and even mobile, setups. Kount added that this means its business customers “are able to optimize marketing and sales efforts, personalize customer experiences, and reduce the time spent vetting prospects.”.

Fraud 234

Fraud Industry Idaho Customer Experience 234

Perficient

JULY 20, 2020

The event will consist of two half days providing attendees with meaningful content focused on the automotive industry and peer-to-peer networking. It is also an opportunity to have a direct and more meaningful relationship with your customers. Digital Frictionless Customer Experience. Join Our Session.

Customer Experience 526

Customer Experience Analytics Marketing Strategies Leadership 526

Perficient

JANUARY 22, 2021

In other words, loyalty data does not just enhance the customer experience of the card owner; it enhances an organization’s ability to upsell and cross-sell to all involved parties. This “multi-purpose data” approach to insight is the key to a relevant and optimized rewards program.

Analytics 309

Analytics Industry Chicago Payments 309

Payments Dive

OCTOBER 1, 2019

The changing nature of consumers in recent years is raising major questions regarding privacy, loyalty and perceived value in the banking industry, according to a panel of experts at the 2019 Bank Customer Experience Summit.

Customer Experience 349

Customer Experience Industry 349

ATM Marketplace

JUNE 7, 2022

Do you know of an innovative solution or experience in the financial industry space that you think the world should know about? Then, you should submit a nomination for the Bank Customer Experience Summit Awards, but you need to do it fast, as submissions close June 10.

Customer Experience 146

Customer Experience Innovation Industry 146

Perficient

JULY 26, 2021

As the world becomes more mobile and digital, customers expect a seamless and efficient experience. Companies like Amazon, Apple, and Google have innovated the path for customer experience and integration, but the experience standards set by these CX leaders transcend all industries.

Customer Experience 294

Customer Experience Apple Google Study 294

Perficient

MARCH 18, 2021

Perficient has implemented award-winning Magento experiences for a variety of industries. Our teams worked together diligently from day 1 to create a successful migration roadmap that could elevate customer experiences.

Customer Experience 539

Customer Experience Management Retail Industry 539

Perficient

FEBRUARY 29, 2024

This blog was co-authored by Perficient’s Chief Strategist and banking expert: Scott Albahary A slowing global economy, coupled with a divergent economic landscape, poses challenges for the banking industry in 2024. Personalization not only enhances the customer experience but also strengthens the bond between banks and their clientele.

Trends 221

Trends Industry Analytics Compliance 221

Perficient

APRIL 2, 2021

Personalization of Customer Services. AI technologies, such as voice recognition and natural language processing (NLP), are being used to improve customer experience and to gain operational efficiencies.

Regulation 309

Regulation Industry Risk Management Analysis 309

Payments Dive

OCTOBER 6, 2017

While there are pros and cons to a bank forging its own way with mobile payments outside the Pays, industry executives on a panel last month at the Bank Customer Experience in Chicago agreed financial institutions should be aware of, and explore, all developments in the industry.

Mobile 310

Mobile Chicago Customer Experience Payments 310