Perficient

MAY 28, 2020

Consumers want to be connected to the right people and the right information immediately. They provide a wide variety of technology solutions for their customers including communication services. As a digital media and communications solutions provider, Intrado develops technology to make that a reality for consumers.

Customer Experience 360

Customer Experience Video Software System 360

PYMNTS

SEPTEMBER 17, 2020

The pandemic has reshaped how we interact with merchants — and what we expect, as customers, from those increasingly digital interactions. Call it the transformation of CX, shorthand for the customer experience.

Customer Experience 254

Customer Experience Cards Analytics System 254

Perficient

JUNE 24, 2022

Whether asking Siri to direct you to the nearest McDonald’s or inquiring about the weather to Alexa so you can decide whether to wear a jacket, many have grown accustomed to chatting with virtual assistants powered by artificial intelligence and machine learning to gather the information they seek.

Customer Experience 251

Customer Experience User Experience Training Data 251

South State Correspondent

AUGUST 15, 2022

The reality is that banks don’t think from the customer’s perspective enough. The customer experience is horrible for many bank processes. Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position.

Customer Experience 195

Customer Experience Training Strategy Data 195

South State Correspondent

AUGUST 15, 2022

The reality is that banks don’t think from the customer’s perspective enough. The customer experience is horrible for many bank processes. Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position.

Customer Experience 195

Customer Experience Training Strategy Data 195

South State Correspondent

MAY 25, 2022

It is no surprise that these banks not only have higher customer experience performance but have a higher return on equity numbers. A better customer experience means less churn, a longer account life, more repurchases, more cross-sell, lower operating cost, greater trust, and more forgiveness.

Customer Experience 195

Customer Experience Survey Examples Branding 195

Perficient

MARCH 10, 2022

This award recognizes Perficient’s impact with our healthcare clients , driving innovation that improves customer experience, employee experience, and patient experience,” Persson remarked. We’ve enhanced upon the Acquia Drupal Cloud to provide ideal experiences in healthcare that meet HIPAA requirements.”.

Customer Experience 474

Customer Experience Innovation Regional Community 474

Perficient

JANUARY 28, 2021

Content that is relevant to channels and accurate, along with being supported by digital assets helps buyers greatly in making informed decisions. Feeling confident in making informed decisions then also leads to placing more orders online. The Right PIM and Commerce Platforms.

Management 458

Management System Online Customer Experience 458

Perficient

OCTOBER 13, 2020

Product Information Management (PIM) and commerce go hand-in-hand, and inRiver is the common factor that helps simplify product information for both B2B and B2C shopping channels. Your entire organization will gain benefits of centralized product information and streamlined process to distribute that information to an external channel.

Training 508

Training Data US Strategy 508

Perficient

FEBRUARY 11, 2021

It continues to be adopted across various industry and technology verticals – including product information management (PIM). The process of managing extensive amounts of product information can become tedious and inconsistent, especially when exporting data to various commerce channels. Businesses want more automated PIM processes.

Software 508

Software System Management Analytics 508

Perficient

SEPTEMBER 21, 2023

The ability for intelligence automation tools to be able to quickly and accurately grab the most relevant and accurate information regarding a customer’s inquiry, sales deal, or more is based on many data-readiness factors. Data completeness – Various data sources typically exist within an organization.

Data 491

Data Tools Customer Experience Security 491

Perficient

OCTOBER 24, 2024

The utilization of AI has seen tremendous growth over the last few years, including: Customer chatbots Customer chatbots serve to streamline operations by reducing the need for extensive phone center staffing. Traditionally, trading was manual. Co-pilots: Software supported and enabled traders to operate more efficiently and swiftly.

Regulation 221

Regulation Risk Management Compliance Fraud 221

Perficient

FEBRUARY 27, 2025

Digital transformation will remain a powerful force, with advancements in AI and machine learning enabling unparalleled operational efficiencies and hyper-personalized customer experiences. Utilize data analytics to gain deeper insights into customer behavior, market trends, and potential risks.

Banking Trends 221

Banking Trends Trends Digital Banking Customer Experience 221

Perficient

JULY 30, 2020

Product detail pages (PDP) have long been something that we in the commerce space have used to describe the page within a website that holds all the key information that a customer would need in order to research, share, or purchase a specific product or service. Customers still need to access all of this information.”

Customer Experience 373

Customer Experience Mobile Examples Branding 373

Perficient

JANUARY 21, 2025

Adopting these strategies supports an intuitive, experience-driven buying process for both agents and direct customers. Industry experiences have lagged due to outdated technologies, product-centric processes, and lack of transparency. Customer Experience : Ease and personalize experiences for policyholders and producers.

Trends 221

Trends Customer Experience social media Innovation 221

Perficient

MAY 19, 2021

These improvements also resulted in an improved customer experience. Please reach out to me ( Byron.Gifford@perficient.com ) for more information. Do you want these same results for your collections team? Our Collection experts would be excited to help you achieve higher levels of workforce optimization.

Technology 340

Technology Case Study Customer Experience Training 340

Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers?

Data 497

Data Customer Experience Analytics Industry 497

Perficient

JUNE 23, 2020

Inaccurate quotes are a detriment to both your business and your customers. By over-pricing an order, you may drive your clients to look to your competition for lower prices which is frustrating for them and an overall negative customer experience, and end with you losing a customer and that revenue. Do You Need a CPQ?

Customer Experience 322

Customer Experience Resources System Management 322

Perficient

OCTOBER 20, 2020

For example, our client, a leading fabric and craft retailer , was experiencing issues with extending its customer experience online and needed help improving inventory visibility within its supply chain and OM system. As a result, the customer experience improved and our client saw record sales numbers during the COVID-19 pandemic.

System 324

System How To Customer Experience Meeting 324

Perficient

OCTOBER 14, 2020

The solution passes customer information between Flex and ServiceNow, immediately providing the agent the relevant context behind a customer’s call and increasing efficiency. The agent is alerted by way of a screen-pop event displaying the customer’s information as well as the associated ticket. .

Video 519

Video Tools Innovation Trends 519

Perficient

JULY 1, 2020

Even though B2B healthcare companies have generally been quick to adapt to elevate digital and technological maturity, the involvement of marketplaces in the healthcare sector exposed the need for transparency in product information such as pricing and product specs. It isn’t enough to just automate the technical touchpoints anymore.

Management 322

Management How To System Guidelines 322

Perficient

AUGUST 4, 2023

A proven track record of guiding businesses through digital complexities is crucial for unlocking their full potential, driving efficiency, and ensuring exceptional customer experiences, leading to long-term success. This framework is informed by customer empathy and grounded in executional know-how.

Digital Strategies 419

Digital Strategies Strategy Report Customer Experience 419

Perficient

JANUARY 21, 2021

Consumers are looking to the companies and resources they trust to understand relevant, rapidly evolving information and guidance. As customer needs and relevant information continue to change at a fast pace, organizations are increasingly leveraging iterative design approaches to launch new digital experiences as quickly as possible.

User Experience 508

User Experience Strategy Meeting Branding 508

Perficient

FEBRUARY 16, 2021

The snapshot below showcases how SAP and an OM tool complement one another, both bringing capabilities that result in better and more consistent customer experiences and increased revenue thanks to improved inventory visibility, allocation, and shipment tracking with proactive responses to issues. How We Can Help.

Management 309

Management User Experience Customer Experience Strategy 309

Perficient

JULY 2, 2020

With so much information available on the subject, it is understandable that incorporating accessible elements into design can feel overwhelming. Color alone is used to convey information to the user-. This means screen readers can relay this information to help users further understand a website’s content and functionality.

Video 449

Video Technology Customer Experience Examples 449

Perficient

OCTOBER 13, 2020

As this continued, along with businesses’ desires to prioritize customer relationships over their lifetimes, the value of overall customer experience (CX) has become paramount. Cloud-Based Contact Centers Enable Better Customer Experiences. Transitioning to CX Styled Customer Engagement Solutions.

Technology 340

Technology Customer Experience Software Resources 340

PYMNTS

JANUARY 8, 2021

Kount’s staff members will become a part of Equifax’s United States Information Solutions (USIS) business unit and will still be based in Boise, Idaho, according to a Friday (Jan. Equifax has inked a deal to purchase artificial intelligence (AI)-powered fraud prevention and digital identity technology provider Kount for $640 million.

Idaho 295

Idaho Fraud United States Customer Experience 295

Perficient

AUGUST 14, 2020

In a race to gather, analyze, identify, and personalize messaging for customers to capture, acquire, and maintain customer relationships, organizations need a clear vision and strategy about their customers. There are two parts of that strategy: Customer experience with an emphasis on design and empathy.

Company 309

Company Strategy Customer Experience Analytics 309

Perficient

NOVEMBER 5, 2020

Areas affected and that needed to be addressed immediately include; supply chain, ecommerce, data integrity, sales channel conflicts, and customer experience, among others. COVID-19 has also greatly expedited customer (B2B, B2C, B2B2C) behaviors and expectations. From a data consistency and customer experience point of view.

Company 436

Company Customer Experience Groups Data 436

Perficient

MAY 28, 2020

For this data to prove value, Utilitiy’s customers need analytics, dashboards, and reporting to consolidate information and highlight important analytics. There is a strong need to be agile and scale quickly to better serve customers and employees with innovation.

Analytics 340

Analytics Customer Experience Risk Management Mobile 340

Perficient

FEBRUARY 26, 2021

However, developing an accessible site is the right thing to do to ensure all users can access the necessary information and make purchases to stay healthy and safe. For more information, check out WebAim’s Keyboard Guide. There is a graph with a lot of important information. The button announces “clickable ingredients.”

Online 420

Online Study Guidelines Customer Experience 420

Perficient

FEBRUARY 22, 2021

This adds more life to the website and immediately grabs the users’ attention of how DTE can help their customers create more energy-efficient homes. Your users need to comprehend information and receive confirmation of an action, process, or clues of what to do next along their journey. Help Guide the User. Data Visualization.

Video 509

Video UX Branding User Experience 509

Perficient

AUGUST 4, 2024

This integration ensures that payment data is transmitted securely and efficiently, enhancing the customer experience and reducing transaction times. API Management benefits your products & customers as much as it benefits your development teams.

Industry 467

Industry Compliance Examples Risk Management 467

Perficient

FEBRUARY 1, 2021

When done correctly, chatbots increase efficiency while also delivering better customer experiences. While there are OEM-to-dealer complexities to consider, this AI advancement can help solve challenges automotive companies and their customers face every day. Recall Information. Leasing Information.

Strategy 409

Strategy Branding Online Marketing Strategies 409

Perficient

FEBRUARY 4, 2021

Candidate resumes on smart digital forms: Traditional requirements of new applicants to re-enter the same information, through repetitive, tedious tasks can leave a bad impression. Using AI, to help transfer candidates information from their resume to digital forms are more efficient and reduce human error.

Resources 450

Resources Innovation Technology Customer Experience 450

South State Correspondent

APRIL 1, 2025

Financial Education : Banks can share educational content, such as tutorials and tips, in an engaging manner through RCS, helping customers make informed financial decisions. Onboarding & Engagement: Engaging forms make providing information easier when signing up for a new product particularly for existing customers.

Marketing 195

Marketing Security Analytics User Experience 195

Perficient

JUNE 19, 2020

We have created an accelerator package for a curbside pickup operation to integrate with your existing order management system, with the added flexibility to customize the solution based on your specific business requirements. The Customer Experience. the store exit at which the customer is waiting.

Retail 369

Retail Customer Experience Management System 369