Perficient

JULY 1, 2020

Even though B2B healthcare companies have generally been quick to adapt to elevate digital and technological maturity, the involvement of marketplaces in the healthcare sector exposed the need for transparency in product information such as pricing and product specs. It isn’t enough to just automate the technical touchpoints anymore.

Management 322

Management How To System Guidelines 322

Perficient

FEBRUARY 11, 2021

It continues to be adopted across various industry and technology verticals – including product information management (PIM). The process of managing extensive amounts of product information can become tedious and inconsistent, especially when exporting data to various commerce channels. Akeneo introduced Akeneo PIM 3.0

Software 508

Software System Management Analytics 508

Perficient

NOVEMBER 30, 2020

Today, I will dive into the customer data management challenges financial companies might encounter when starting their personalization journey. Data management in any financial services firm is complex. Previously, I discussed personalization’s future in financial services. It’s a data-intensive business.

Management 309

Management Data Analytics Course 309

South State Correspondent

AUGUST 15, 2022

The reality is that banks don’t think from the customer’s perspective enough. The customer experience is horrible for many bank processes. Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position.

Customer Experience 195

Customer Experience Training Strategy Data 195

South State Correspondent

AUGUST 15, 2022

The reality is that banks don’t think from the customer’s perspective enough. The customer experience is horrible for many bank processes. Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position.

Customer Experience 195

Customer Experience Training Strategy Data 195

Perficient

JANUARY 28, 2021

Content that is relevant to channels and accurate, along with being supported by digital assets helps buyers greatly in making informed decisions. Feeling confident in making informed decisions then also leads to placing more orders online. The Right PIM and Commerce Platforms.

Management 458

Management System Online Customer Experience 458

Perficient

JUNE 24, 2022

Whether asking Siri to direct you to the nearest McDonald’s or inquiring about the weather to Alexa so you can decide whether to wear a jacket, many have grown accustomed to chatting with virtual assistants powered by artificial intelligence and machine learning to gather the information they seek.

Customer Experience 251

Customer Experience User Experience Training Data 251

Perficient

AUGUST 13, 2020

However, we’ve seen that having an order management system (OMS) has given some businesses a leg up in avoiding supply chain disruption and continuing to run smoothly during this crisis. Contact our experts for more information on OM systems and commerce capabilities.

Management 309

Management System Customer Experience Technology 309

Perficient

OCTOBER 13, 2020

Product Information Management (PIM) and commerce go hand-in-hand, and inRiver is the common factor that helps simplify product information for both B2B and B2C shopping channels. For more information on how to get started with our inRiver Quickstarts, contact our PIM experts today.

Training 508

Training Data US Strategy 508

Perficient

AUGUST 4, 2024

Customer Relationship Management (CRM) Enhancement Financial organizations can enhance their CRM systems by integrating them with Azure Logic Apps, Azure Functions, and Azure Service Bus. This integration ensures that payment data is transmitted securely and efficiently, enhancing the customer experience and reducing transaction times.

Industry 467

Industry Compliance Examples Risk Management 467

Perficient

OCTOBER 25, 2024

We believe our inclusion in Forrester’s Application Modernization and Multicloud Managed Services Landscape, Q4 2024 reflects our commitment to evolving enterprise applications and managing multicloud environments to enhance customer experiences and drive growth in a complex digital world.

Management 275

Management Customer Experience America Report 275

Perficient

JULY 30, 2020

Product detail pages (PDP) have long been something that we in the commerce space have used to describe the page within a website that holds all the key information that a customer would need in order to research, share, or purchase a specific product or service. Customers still need to access all of this information.”

Customer Experience 373

Customer Experience Mobile Examples Branding 373

Perficient

OCTOBER 20, 2020

Investing in advanced supply chain automation and intelligent order management (OM) systems will not only improve how your organization fulfills against extreme demand but also serves your consumers more effectively in the end. As a result, the customer experience improved and our client saw record sales numbers during the COVID-19 pandemic.

System 324

System How To Customer Experience Meeting 324

Perficient

SEPTEMBER 21, 2023

The ability for intelligence automation tools to be able to quickly and accurately grab the most relevant and accurate information regarding a customer’s inquiry, sales deal, or more is based on many data-readiness factors. Data completeness – Various data sources typically exist within an organization.

Data 491

Data Tools Customer Experience Security 491

Perficient

JUNE 23, 2020

For manufacturers with complex customizable products with extensive variables, the rules of configuration for those products can be difficult to manage. Without a system to manage the cost effects of these various variables and maintain changes in those values, your business may be resorting to providing complex quotes manually.

Customer Experience 322

Customer Experience Resources System Management 322

Perficient

MAY 28, 2020

Using Oracle Data & Analytics to Manage Business Decisions . For this data to prove value, Utilitiy’s customers need analytics, dashboards, and reporting to consolidate information and highlight important analytics. Building Improved Customer Experience and Interaction with Oracle Data & Analytics.

Analytics 340

Analytics Customer Experience Risk Management Mobile 340

Perficient

OCTOBER 20, 2020

Honing in On Order Management and Supply Chain. Invest in your order management and supply chain systems. The more consumers opt for omnichannel delivery such as BOPIS or ship-from-store, the more employees will have to manage where products are coming and going. Implementing Tools to Keep Users Updated.

Online 484

Online Mobile Management Retail 484

Perficient

JUNE 19, 2020

We have created an accelerator package for a curbside pickup operation to integrate with your existing order management system, with the added flexibility to customize the solution based on your specific business requirements. The Customer Experience. the store exit at which the customer is waiting.

Retail 369

Retail Customer Experience Management System 369

Perficient

APRIL 2, 2021

The agencies collectively announced a request for information (RFI) to gain input from stakeholders including financial institutions, trade associations, and consumer groups. The agencies are seeking to understand the public’s views on the use of AI by financial institutions in their provision of services to customers.

Regulation 309

Regulation Industry Risk Management Analysis 309

Perficient

AUGUST 26, 2020

B2B organizations need to incorporate technologies that provide direct access to both the product and the customer to thrive during this pandemic, and having connected inventory and integrated product data can benefit both your internal teams and your customers. Personalize the Customer Experience.

How To 420

How To Customer Experience Online Analytics 420

Perficient

JULY 15, 2020

This Digital Transformation approach will help enterprises looking to re-platform, helping various Line of Businesses embark on the journey for Self Service Analytics, Modern fully managed Data Platform services etc. We at Perficient leverage Customer Experience Mapping the most. So how do you embark on this journey?

Data 497

Data Customer Experience Analytics Industry 497

Perficient

JANUARY 21, 2021

Consumers are looking to the companies and resources they trust to understand relevant, rapidly evolving information and guidance. As customer needs and relevant information continue to change at a fast pace, organizations are increasingly leveraging iterative design approaches to launch new digital experiences as quickly as possible.

User Experience 508

User Experience Strategy Meeting Branding 508

PYMNTS

JANUARY 8, 2021

Kount’s staff members will become a part of Equifax’s United States Information Solutions (USIS) business unit and will still be based in Boise, Idaho, according to a Friday (Jan. Equifax has inked a deal to purchase artificial intelligence (AI)-powered fraud prevention and digital identity technology provider Kount for $640 million.

Idaho 295

Idaho Fraud United States Customer Experience 295

Perficient

NOVEMBER 23, 2020

Upwards of 75% of consumers are willing to share personal data as long as they feel that data is secured and is used in return for better advice, better deals, or a better experience across physical and digital channels. Personalizing the customer experience is no easy task. Because, in the end, it’s all about the data.

Customer Experience 309

Customer Experience Digital Strategies Data Tools 309

Perficient

OCTOBER 13, 2020

As this continued, along with businesses’ desires to prioritize customer relationships over their lifetimes, the value of overall customer experience (CX) has become paramount. Cloud-Based Contact Centers Enable Better Customer Experiences. Transitioning to CX Styled Customer Engagement Solutions.

Technology 340

Technology Customer Experience Software Resources 340

Perficient

SEPTEMBER 9, 2020

Is your current go-to-market strategy really working for your customers, or are you forcing them to do business the way you want them to do business? Let’s say a sales representative gathers all the information needed from the buyer to configure a quote. All these questions are critical to ask and understand.

Resources 340

Resources System Marketing Strategies Strategy 340

Cisco

JULY 29, 2021

Digital Experience Visibility. In today’s world of applications moving to edge, applications moving to the cloud, and data everywhere – we really need to be able to manage IT irrespective of where we work, as well as where the applications are hosted or consumed from.

Customer Experience 174

Customer Experience User Experience Analytics Resources 174

Perficient

FEBRUARY 3, 2021

Forrester defines Salesforce consulting partners as: “Services providers that can help Salesforce customers successfully transform their business using Salesforce technology. Key services include strategy, design, consulting, implementation, training and enablement, change management, and support.”.

Report 507

Report Training Technology Strategy 507

PYMNTS

JANUARY 18, 2021

Integrating digital transactions across different payment channels can result in silos of information if these transactions are deployed on back-office systems that are outdated or rely on manual processes, and these issues can become worse as time passes.

Analytics 319

Analytics Data Risk Management Management 319

PYMNTS

DECEMBER 16, 2020

The topic was front and center in an On the Agenda discussion with PYMNTS CEO Karen Webster, Ethoca CEO Andre Edelbrock , Cabela’s and Bass Pro Shops Senior Manager of Fraud and Investigations Keith Thompson and First National Bank of Omaha Director of Fraud Management Steve Furlong.

Retail 228

Retail Management Fraud Omaha 228

Perficient

FEBRUARY 1, 2021

When done correctly, chatbots increase efficiency while also delivering better customer experiences. While there are OEM-to-dealer complexities to consider, this AI advancement can help solve challenges automotive companies and their customers face every day. Recall Information. Leasing Information.

Strategy 409

Strategy Branding Online Marketing Strategies 409

Perficient

JANUARY 31, 2022

As soon as its risk management system discovered the attack, it suspended withdrawals across the platform, reimbursed customers who were affected, and “revamped and migrated to a completely new 2FA infrastructure,” according to the company statement. Information security is complex, never ending, and daunting.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

Perficient

DECEMBER 2, 2020

Connect with customer support via their preferable communications channels (e.g., Find accurate and helpful information listed on websites and in apps. Manage email and app notifications and alerts. There are so many ingredients that make up a reliable customer experience program. But most fail. All of the above?

Data 294

Data Customer Experience Case Study Branding 294

Perficient

OCTOBER 7, 2020

Open Content Management in the top left corner. Once you click it, you can modify the page information. Integrating online tools such as Live Chat has a direct impact on how your customers interact with your business in the end. Open your B2B Commerce Cloud website admin panel and make sure that Content Editor is clicked on.

Tools 508

Tools Online Resources US 508

Perficient

JANUARY 20, 2021

Instead, it means acknowledging that your target audience is not one-size-fits-all and different global audiences have different sets of needs, challenges, and means of accessing and interpreting information. Different cultures can interpret information differently based on context, phrasing, imagery, and so on.

Strategy 496

Strategy Marketing Strategies Regional Marketing 496

Perficient

DECEMBER 1, 2022

But financial advisors that work for larger wealth managers and are looking to be more targeted and personalized with client outreach are often burdened by the hoops put in place by corporate infrastructures that they must jump through in order to get new marketing content made or sales campaigns underway.

Taxes 294

Taxes Customer Experience Marketing Compliance 294

PYMNTS

JUNE 19, 2020

Honest customer feedback can be critical to improving customers’ experiences at QSRs as restaurants reopen and invite consumers into reconfigured dine-in areas. The QSR’s customer service team processes feedback from its service line, website and social media pages before communicating information to its supervisory teams.

Customer Experience 141

Customer Experience social media Ohio Operations 141