PYMNTS

JANUARY 18, 2021

Integrating digital transactions across different payment channels can result in silos of information if these transactions are deployed on back-office systems that are outdated or rely on manual processes, and these issues can become worse as time passes.

Analytics 319

Analytics Data Risk Management Management 319

Perficient

FEBRUARY 4, 2021

It helps in other crucial areas of your organization, such as search engine optimization (SEO) and legal risk management. It creates a more efficient and less expensive lifecycle process as defects are identified and solved before going to market. These include motor, cognitive, visual, and hearing disabilities.

UX 531

UX Guidelines Compliance Study 531

Abrigo

DECEMBER 22, 2023

In this article, lending and credit risk expert Dev Strischek of Devon Risk Advisory Group outlined the keys to construction loan success. Read the blog for information that can help lenders avoid risk before the project begins by planning ahead at the closing table. Community lending software can help get you there.

Lending 221

Lending Risk Management Community Management 221

Perficient

DECEMBER 22, 2023

Positive Aspects of AI in Financial Services As noted by the OCC, advances in computing capacity, increased data availability, and improvements in analytical techniques, have significantly expanded opportunities for banks to leverage AI for risk management and operational purposes.

Risk Management 221

Risk Management Compliance Fraud Operations 221

PYMNTS

JANUARY 31, 2018

In what was described by eBay as an effort to improve customer experience and offer sellers a more competitive cost structure, eBay announced news on Wednesday (Jan. Cutler remarked that bolstering “risk and trust” is a key part of the operational model that must support the eBay marketplace.

Payments 149

Payments Customer Experience Risk Management Data 149

PYMNTS

JUNE 22, 2020

Bad actors, are, increasingly, targeting online card applications, using stolen personally identifiable information to apply for credit, leveraging those ill-gotten credit lines to make fraudulent purchases. A poor customer experience can cause FIs and enterprises to lose customers, of course. Barrett explained.

Fraud 193

Fraud Cards Risk Management Customer Experience 193

PYMNTS

DECEMBER 29, 2020

Detecting potentially suspicious activity more quickly through the use of data also provides more meaningful and actionable information to law enforcement agencies that are facing rapidly evolving threats with limited resources. “So Where there’s a customer expectation, the institution needs to respond,” Wingert said.

Fraud 270

Fraud Compliance cryptocurrency Security 270

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

Abrigo

SEPTEMBER 2, 2020

Without the ability to have face-to-face branch interactions due to the coronavirus, it became imperative for financial institutions to serve customers effectively through digital channels. See how digitization can improve customer experiences. Lending & Credit Risk. Credit Risk Management. learn more.

Lending 259

Lending Community San Antonio Survey 259

Abrigo

SEPTEMBER 28, 2022

Construction loan risk management software leverages technology and sound process management to pull construction lending away from its manual roots. You might also like this webinar, "How to manage a high-performing construction loan portfolio." For example, spreadsheets can’t send you an alert when your loan is at risk.

Lending 195

Lending Software Risk Management Management 195

Abrigo

DECEMBER 14, 2023

Learn how to tap your data to generate management insights. keep me informed Learn more about Abrigo Connect What is your destination? Draw from your personal, industry, or business experience. What specific technologies would you like to see us pursue for a better customer experience? Explore Abrigo Connect.

Lending 221

Lending Risk Management Meeting Survey 221

Abrigo

SEPTEMBER 28, 2022

Construction loan administration Find out how today's technology has changed the shape of construction loan administration, creating a better customer experience and reducing risk. You might also like this webinar, "How to manage a high-performing construction loan portfolio." Stay up to date on credit risk.

Lending 195

Lending Software Customer Experience Management 195

Abrigo

NOVEMBER 17, 2023

Taking a critical look at the existing steps for the financial institution’s loan applications and credit decisions can uncover opportunities to offer faster business loan decisions that provide a better member or customer experience. Stop manually building term sheets. Click a button that imports yours.

Lending 221

Lending System Software Taxes 221

Abrigo

SEPTEMBER 11, 2023

Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when.

Risk Management 195

Risk Management Data Technology Fintech 195

William Mills

APRIL 2, 2025

The response should include what is known, what actions are being taken and when more information can be shared. If customers experience financial loss due to an error, the company should communicate any remediation steps, such as refunds or security enhancements, as quickly as possible.

Company 60

Company Fintech social media Leadership 60

South State Correspondent

MAY 9, 2022

Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? To answer the question above, ask yourself – “How does the product scale across the bank’s platform to various customer segments?” The result is two different customer experiences that cannot be brought together.

Technology 195

Technology Customer Experience Data Training 195

PYMNTS

OCTOBER 24, 2018

23) it had debuted Sift Insights, billed as a reporting suite that offers a view of how fraud hits corporate top and operating lines, and impacts customer experience. The big vision here is really to provide that aggregated information in real time for the leader of the fraud risk team,” Huang told PYMNTS.

Fraud 159

Fraud Risk Management Customer Experience Trends 159

PYMNTS

APRIL 7, 2016

TSYS will bring its risk management solutions that enable cardholders to monitor their accounts and prevent fraudulent activity with real-time access to communication options, including push notifications, SMS text messaging, voice messages and email. TSYS clients in Europe now have access to real-time, on-demand cardholder alerts.

Risk Management 100

Risk Management Study Fraud Survey 100

CFPB Monitor

SEPTEMBER 8, 2022

He observed that “[d]igitalization has put a premium on online and mobile engagement, customer acquisitions, customization, big data, fraud detection, artificial intelligence, machine learning, and cloud management” and that “these activities require expertise and economies of scale that most banks do not have.”

Fintech 146

Fintech Risk Management Conference Lending 146

PYMNTS

MAY 11, 2018

Ultimately, innovation is oxygen for companies in almost any vertical, as competition demands new products and services, improving customer experiences in unexpected ways. Can risk sandboxes become a proving ground for a firm’s competitive edge? Some companies view risk management and compliance as roadblocks to innovation.

Compliance 125

Compliance Innovation Management Risk Management 125

PYMNTS

APRIL 20, 2017

Payments and risk management solutions provider Verifi, which specializes in serving CNP merchants, just recently announced the launch of a new platform that aims to improve efficiency and cut down on unnecessary chargebacks and fraudulent claims.

Fraud 108

Fraud Risk Management Customer Experience Management 108

Abrigo

SEPTEMBER 2, 2020

Without the ability to have face-to-face branch interactions due to the coronavirus, it became imperative for financial institutions to serve customers effectively through digital channels. See how digitization can improve customer experiences. Lending & Credit Risk. Credit Risk Management. learn more.

Lending 195

Lending Community San Antonio Survey 195

PYMNTS

NOVEMBER 7, 2018

During the question-and-answer session, management pointed to the recently-announced partnership with Intuit as delivering data-driven credit services to Turbo Tax users.

Taxes 159

Taxes Management Risk Management Capital 159

PYMNTS

MAY 10, 2019

Among the highest ideals for digital payments – driving innovation in transactions and customer experience – is, of course, the concept of seamlessness. Staying a step ahead of those criminals while providing a speedy payment experience is among the keys to thriving in the growing global digital economy.

Payments 178

Payments Fraud Security Customer Experience 178

Abrigo

FEBRUARY 27, 2020

They are routinely experiencing processes that add costs, delay turnaround times, and can lead to inconsistency in pricing and risk management. The types of inefficiencies and delays are those that can also result in unhappy customers and staff. That wastes time and risks data entry errors.

Lending 243

Lending Survey Data System 243

Abrigo

FEBRUARY 6, 2024

Update your board about AML/fraud threats with this infographic: "5 Fraud typologies impacting you and your customers." keep me informed Download infographic Fraud prevention increases confidence in your organization As fraud operations become more sophisticated, banks need to invest in the proper technology for check fraud detection.

Fraud 221

Fraud Training Trends Regional 221

Perficient

JULY 10, 2023

Political climate, environmental issues, technology innovations, criminal activity, economic volatility/inflation, account diversity, and industry regulatory changes are just a few examples of factors that often spur reputational risk or crises. However, these reputational risk management (RRM) frameworks are still widely underdeveloped.

social media 170

social media Risk Management Analysis Industry 170

Insights on Business

NOVEMBER 19, 2018

Both fintech firms and traditional enterprises are on the brink of significant disruption as companies leverage the rapid insights generated by AI in banking to drive demonstrable outcomes in customer experience, risk management and cost efficiency. The State of AI in Banking.

Compliance 177

Compliance Regional blockchain Technology 177

South State Correspondent

SEPTEMBER 25, 2024

As the response is formulated, it can be informed by machine learning to learn from past actions. The intelligent agent can look through the customer’s unstructured data for clues about balances, interested products, sensitivities, and historical desires. Other use cases abound, particularly in risk management and sales.

Data 195

Data Examples System Management 195

South State Correspondent

SEPTEMBER 25, 2024

As the response is formulated, it can be informed by machine learning to learn from past actions. The intelligent agent can look through the customer’s unstructured data for clues about balances, interested products, sensitivities, and historical desires. Other use cases abound, particularly in risk management and sales.

Data 195

Data Examples System Management 195

PYMNTS

JUNE 5, 2020

Financial Institutions (FIs) that adopt open banking allow third parties like FinTechs to integrate with their application programming interfaces (APIs) to provide personalized financial management and payment apps that draw on bank customers’ data.

Security 174

Security Fintech Data Fraud 174

South State Correspondent

OCTOBER 26, 2023

In every discussion we participated in or overheard, everyone talked like borrowers have homogenous financial information, not realizing how messy small business underwriting is. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Data 221

South State Correspondent

JANUARY 30, 2024

The good news is that for many other areas, budgets are lower at banks compared to last year, and the fact that IT is still positive underscores the strategic imperative that banks face to digitize traditional operations, reduce costs, gain scale, and improve the customer experience. Technology-forward banks spend as much as 16.4%

Capital 195

Capital Operations Customer Experience Comparison 195

Insights on Business

JANUARY 17, 2019

And the conference holds an impressive line up of education and activities for financial leaders focused on: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Optimizing risk, compliance and security. Check back often since IBM is adding new sessions each day.

San Francisco 93

San Francisco CA social media blockchain 93

Perficient

NOVEMBER 21, 2024

total assets Accelerating the shift to open banking with 1033 Open banking changes how financial data is shared and accessed, giving customers more control of their information. April 1, 20 26 : $250B+ total assets April 1, 20 27 : $10B to <$250B total assets April 1, 20 28 : $3B to <$10B total assets April 1, 20 29 : $1.5B

Compliance 221

Compliance Data Cards Meeting 221

PYMNTS

MAY 20, 2020

At the same time, merchants must be able to onboard new customers in a streamlined way to capture revenue opportunities as they materialize, while fighting fraud in the dynamic way that the new eCommerce environment demands. Triangulating all of that information helps give a holistic view of the customer.

Fraud 208

Fraud Examples Data Tools 208

Insights on Business

JULY 1, 2019

Until recently, the words “customer experience” and “compliance” didn’t really come up in the same conversation – let alone exist in the same universe. There didn’t seem to be a need to connect this area, governed by rules and regulations, with the “front office” customer experience. Learn more at ibm.com/RegTech.

Compliance 96

Compliance Customer Experience Analysis Data 96