Perficient

OCTOBER 13, 2020

As this continued, along with businesses’ desires to prioritize customer relationships over their lifetimes, the value of overall customer experience (CX) has become paramount. Cloud-Based Contact Centers Enable Better Customer Experiences. Transitioning to CX Styled Customer Engagement Solutions.

Technology 340

Technology Customer Experience Software Resources 340

PYMNTS

SEPTEMBER 17, 2020

The pandemic has reshaped how we interact with merchants — and what we expect, as customers, from those increasingly digital interactions. Call it the transformation of CX, shorthand for the customer experience. The big push had been around transitioning everybody to EMV,” he remarked.

Customer Experience 254

Customer Experience Cards Analytics System 254

Perficient

FEBRUARY 11, 2021

Artificial intelligence (AI) has quickly become one of the industry’s biggest buzzwords, and many businesses are looking to utilize this technology to provide enhanced digital experiences. It continues to be adopted across various industry and technology verticals – including product information management (PIM).

Software 508

Software System Management Analytics 508

South State Correspondent

AUGUST 15, 2022

The reality is that banks don’t think from the customer’s perspective enough. The customer experience is horrible for many bank processes. Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position.

Customer Experience 195

Customer Experience Training Strategy Data 195

South State Correspondent

AUGUST 15, 2022

The reality is that banks don’t think from the customer’s perspective enough. The customer experience is horrible for many bank processes. Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position.

Customer Experience 195

Customer Experience Training Strategy Data 195

Perficient

FEBRUARY 27, 2025

Digital transformation will remain a powerful force, with advancements in AI and machine learning enabling unparalleled operational efficiencies and hyper-personalized customer experiences. By ensuring compliance with regulations, banks mitigate risks and maintain trust with customers and regulatory authorities.

Banking Trends 221

Banking Trends Trends Digital Banking Customer Experience 221

Perficient

JANUARY 21, 2025

The insurance industry in 2025 is at a pivotal point, with key digital insurance trends leading the charge in transforming how carriers operate and interact with customers. Carriers must innovate, adapt to these changes, and leverage new technologies to maintain a competitive edge.

Trends 221

Trends Customer Experience social media Innovation 221

Perficient

OCTOBER 24, 2024

The utilization of AI has seen tremendous growth over the last few years, including: Customer chatbots Customer chatbots serve to streamline operations by reducing the need for extensive phone center staffing. Hsu discussed the systemic risk implications of AI in banking and finance using a “tool or weapon” approach.

Regulation 221

Regulation Risk Management Compliance Fraud 221

Perficient

MARCH 10, 2022

This award recognizes Perficient’s impact with our healthcare clients , driving innovation that improves customer experience, employee experience, and patient experience,” Persson remarked. We’ve enhanced upon the Acquia Drupal Cloud to provide ideal experiences in healthcare that meet HIPAA requirements.”.

Customer Experience 474

Customer Experience Innovation Regional Community 474

PYMNTS

JULY 1, 2019

This means banks must make security an engaging part of their customer experiences rather than a clunky friction point, and many are doing so by turning to AI and biometric authentication tools. While passwords are often arbitrary and static, biometric authentication methods are based on customers’ personal data.

Customer Experience 187

Customer Experience Tools Fraud Security 187

Perficient

FEBRUARY 3, 2021

Forrester defines Salesforce consulting partners as: “Services providers that can help Salesforce customers successfully transform their business using Salesforce technology. Every industry is unique and requires a variety of different services, technologies, and assets for successful digital transformations.

Report 507

Report Training Technology Strategy 507

Perficient

OCTOBER 13, 2020

Product Information Management (PIM) and commerce go hand-in-hand, and inRiver is the common factor that helps simplify product information for both B2B and B2C shopping channels. Your entire organization will gain benefits of centralized product information and streamlined process to distribute that information to an external channel.

Training 508

Training Data US Strategy 508

Perficient

AUGUST 2, 2024

Imagine a world where your business can effortlessly keep pace with technological advancements and continuously changing customer expectations. The ability to swiftly develop new technology products and applications is crucial to staying competitive. Improve customer experience.

America 450

America Report Technology Software 450

Perficient

SEPTEMBER 21, 2023

The ability for intelligence automation tools to be able to quickly and accurately grab the most relevant and accurate information regarding a customer’s inquiry, sales deal, or more is based on many data-readiness factors. Data completeness – Various data sources typically exist within an organization.

Data 491

Data Tools Customer Experience Security 491

Perficient

JULY 15, 2020

Marry in people, process and technology and you have Producers and Consumers with a great value add. The explosion of data and advances in digital technologies has completely disrupted our industry as service / solution providers. We at Perficient leverage Customer Experience Mapping the most.

Data 497

Data Customer Experience Analytics Industry 497

Perficient

JULY 2, 2020

With so much information available on the subject, it is understandable that incorporating accessible elements into design can feel overwhelming. Color alone is used to convey information to the user-. This means screen readers can relay this information to help users further understand a website’s content and functionality.

Video 449

Video Technology Customer Experience Examples 449

Perficient

MARCH 17, 2025

The financial services sector is experiencing transformative changes driven by technological advancements and innovative trends. This integration not only enhances customer experience but also opens new revenue streams and market opportunities for financial institutions.

Trends 221

Trends Analytics Compliance Strategy 221

South State Correspondent

APRIL 1, 2025

Financial Education : Banks can share educational content, such as tutorials and tips, in an engaging manner through RCS, helping customers make informed financial decisions. Onboarding & Engagement: Engaging forms make providing information easier when signing up for a new product particularly for existing customers.

Marketing 195

Marketing Security Analytics User Experience 195

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. The new piece of technology ends up solving a known problem but, in the process, creates more problems, and risks, than it solves.

Technology 195

Technology Customer Experience Data Training 195

Perficient

FEBRUARY 16, 2021

Over half of our OM clients leverage SAP for their ERP and financials as their back-end, but augment OM capabilities with another technology to stay ahead of the competition and handle the complex business models that come with an omnichannel environment. For more information on our practice, contact our experts today.

Management 309

Management User Experience Customer Experience Strategy 309

Perficient

AUGUST 26, 2020

While these salesmen cannot physically be in the space to make sales, adding technology such as Augmented Reality (AR) still gives customers the ability to experience a product and use the salesman as a resource to ask questions and further the buying process. Integrating the Right Technology.

How To 420

How To Customer Experience Online Analytics 420

Perficient

AUGUST 4, 2024

In today’s rapidly evolving digital landscape, financial services organizations are increasingly relying on cutting-edge technologies to stay competitive and deliver exceptional services to their clients. API Management benefits your products & customers as much as it benefits your development teams.

Industry 467

Industry Compliance Examples Risk Management 467

Perficient

OCTOBER 20, 2020

Businesses Must Shift to Automated and Intelligent Technology. For example, our client, a leading fabric and craft retailer , was experiencing issues with extending its customer experience online and needed help improving inventory visibility within its supply chain and OM system. More Information and Resources.

System 324

System How To Customer Experience Meeting 324

Perficient

MARCH 4, 2021

Together, they strive to make various forms of technology accessible to people as much as possible by minimizing or eliminating barriers to information through our senses (hearing, vision, and touch). People absorb and understand information through vision, hearing, touch, and often in combination, like watching a video on a tablet.

Guidelines 376

Guidelines Technology Video Operations 376

Perficient

FEBRUARY 4, 2021

It’s no secret that Human Resources Leaders are embracing technology innovations, in the hopes of improving engagement with their employees. Candidate resumes on smart digital forms: Traditional requirements of new applicants to re-enter the same information, through repetitive, tedious tasks can leave a bad impression.

Resources 450

Resources Innovation Technology Customer Experience 450

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. These scenarios include enterprise transformation, customer experience (CX) transformation, data and analytics transformation, and infrastructure and operational transformation.

Digital Strategies 419

Digital Strategies Strategy Report Customer Experience 419

Perficient

JUNE 23, 2020

Inaccurate quotes are a detriment to both your business and your customers. By over-pricing an order, you may drive your clients to look to your competition for lower prices which is frustrating for them and an overall negative customer experience, and end with you losing a customer and that revenue. Do You Need a CPQ?

Customer Experience 322

Customer Experience Resources System Management 322

Perficient

JUNE 15, 2020

As mentioned, most marketers immediately think of AI and technology tools including live chat, chatbots, and social monitoring. However, conversational marketing isn’t just about new technology and the use of that technology alone to nurture genuine conversations. It’s an Old School concept that meets New School technology.

Meeting 443

Meeting Marketing User Experience Marketing Strategies 443

Perficient

NOVEMBER 23, 2020

Upwards of 75% of consumers are willing to share personal data as long as they feel that data is secured and is used in return for better advice, better deals, or a better experience across physical and digital channels. Personalizing the customer experience is no easy task.

Customer Experience 309

Customer Experience Digital Strategies Data Tools 309

Perficient

JULY 1, 2020

Even though B2B healthcare companies have generally been quick to adapt to elevate digital and technological maturity, the involvement of marketplaces in the healthcare sector exposed the need for transparency in product information such as pricing and product specs. The Product Syndication Process.

Management 322

Management How To System Guidelines 322

Perficient

AUGUST 24, 2020

Systems: What technology do you have today? You want concrete reliable information that tells you if you are winning or losing and for what reasons. Industry web sites, magazines, and even simple Google search can yield a significant amount of information. How happy are your customers? Is it up to date? Bottom Line.

Strategy 322

Strategy Analytics Customer Experience Exercises 322

PYMNTS

JANUARY 8, 2021

Equifax has inked a deal to purchase artificial intelligence (AI)-powered fraud prevention and digital identity technology provider Kount for $640 million. Kount’s staff members will become a part of Equifax’s United States Information Solutions (USIS) business unit and will still be based in Boise, Idaho, according to a Friday (Jan.

Idaho 295

Idaho Fraud United States Customer Experience 295

Perficient

MAY 28, 2020

For this data to prove value, Utilitiy’s customers need analytics, dashboards, and reporting to consolidate information and highlight important analytics. There is a strong need to be agile and scale quickly to better serve customers and employees with innovation.

Analytics 340

Analytics Customer Experience Risk Management Mobile 340

Perficient

NOVEMBER 30, 2020

Once held up as a maven of creativity and brand, today’s technologies, customers, and pace of business demand CMOs have a wider handle on a variety of skill sets and a much deeper business acumen in order to move their team from cost to profit centers. This is not a short-term trend either.

Branding 378

Branding UX Customer Experience Marketing 378

Abrigo

MARCH 2, 2023

Banking technology decisions now affect future growth With the possibility of a recession, community financial institutions may consider a delay or cut in technology spending. Takeaway 2 According to Forrester data, firms pursuing technology-driven innovation grow three to four times faster than industry averages.

Technology 195

Technology Lending Community Software 195

Perficient

OCTOBER 20, 2020

Having the most updated platform and technology stack possible is extremely important to take on holiday traffic. Your business’s technology infrastructure will need to be scalable to measure the surge of holiday sales, such as Black Friday where orders and online traffic will peak. Having the Most Updated Infrastructure.

Online 484

Online Mobile Management Retail 484

Perficient

AUGUST 13, 2020

The most important takeaway businesses are learning is that the ability to adapt during unprecedented times is key, and many businesses without an OM system are experiencing challenges such as loss of revenue, negative customer experience, loss of customers to the competition, and margin erosion due to COVID-19.

Management 309

Management System Customer Experience Technology 309