Bank Innovation

MARCH 19, 2020

Today, if you are not a frontline employee, you are working from home,” said Jason Shields, vice president and loan operations manager at Gulf Coast Bank, which is based in New Orleans. With the novel coronavirus forcing employees to work from home, banking technology and security infrastructures are being put to the test.?

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Security Management Operations Technology 51

South State Correspondent

MAY 9, 2022

Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? To answer the question above, ask yourself – “How does the product scale across the bank’s platform to various customer segments?” On a macro-level, it’s about managing your channels and your customer segments.

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Technology Customer Experience Data Training 195

Bank Innovation

DECEMBER 16, 2019

customers last week, the first product launched by the bank since it was acquired by CYBG in 2018. With its mixture of personal finance management tools, savings features and remodeled branches, Virgin Money is aiming for […]. The brand released a new current account for U.K.

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Strategy Community Tools Branding 243

Bank Innovation

MARCH 6, 2020

We have seen considerable growth in the [German] market,” said Oliver Schmid, general manager of Iwoca Germany. Iwoca, a London-based small business lender, announced a debt financing round of 100 million euros ($112 million) last week to fund new loans in Germany.? “We

Lending 221

Lending US System Management 221

Bobsguide

JUNE 3, 2022

Auriga was recently honoured with the prestigious Peter Kulik Innovation Award from the ATMIA, the leading non-profit trade association representing the entire global ATM industry. Q: How do you feel about your Peter Kulik Innovation Award win? All activity needs to be monitored and changes in HW/SW need to be detected.

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Innovation ATM Software Policies 147

Bank Innovation

APRIL 10, 2020

As COVID-19 continues to rattle the economy, startups are launching new products and features to engage customers. One week after the Small Business Administration launched its Paycheck Protection Program, banks and fintechs alike are still navigating best practices to get funding into the hands of small business clients.

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Fintech Customer Experience Innovation Strategies Video 369

Bank Innovation

MARCH 20, 2020

The novel coronavirus may be closing bank branches nationwide, but some digital-only financial institutions are trying not to exploit consumer fears. Being a branchless bank is part of who we are, but we don’t want to resort to scare tactics,” said Nicole Lorch, chief operating officer at First Internet Bank. The Fishers, Ind.-based

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Operations Customer Experience Innovation Strategies Strategy 367

Bank Innovation

MARCH 16, 2020

As the novel coronavirus continues to keep consumers inside their homes, startups that offer digital-only products are experiencing a wave of new customers and engagement. “The The social distancing that’s taking place lends itself perfectly to our business model,” said Kerim Derhalli, CEO of the stock trading app Invstr. “It

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Lending Customer Experience Innovation Strategies Strategy 66

Bank Innovation

MARCH 13, 2020

As the novel coronavirus continues to spread, rattling the economy, banks are reevaluating their business propositions to clients.? WaFd, formerly Washington Federal Bank, is offering interest-free lines of credit of up to $200,000 to small businesses as a result of the pandemic.

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Seattle Washington Omaha Customer Experience 307

Bank Innovation

FEBRUARY 26, 2020

The parameters around how consumer financial information should be shared with third-party apps and platforms was the subject of debate at an industry forum organized by the Consumer Financial Protection Bureau in Washington, D.C., on Wednesday.

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Data Washington Industry Customer Experience 300

Bank Innovation

MARCH 19, 2020

What is the role of innovation in response to these rapidly unfolding events? For insights into these questions, Bank Innovation and INV Fintech, its sister banking innovation services platform, will present a special Zoom meeting on […]. How will banks and startups work together?

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Meeting Fintech Innovation Customer Experience 293

BankInovation

JUNE 8, 2020

Bank Innovation will host a virtual fireside chat titled “The future of relationship banking” on Thursday at 11:30 a.m. EST with Imran Khan, head of global digital experience at TD. The conversation, which will focus on TD’s digital tools to personalize customer experiences, will be available to Bank Innovation premium subscribers.

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Meeting Customer Experience Innovation Tools 97

PYMNTS

JULY 17, 2018

The July/August Credit Union Tracker looks at how the credit union market is pushing back against regulation and pursuing new innovation strategies, how regulatory changes are creating opportunities for credit unions to expand into new markets, and how one credit union is stepping up to assist members displaced by a natural disaster.

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Hawaii Marketing Report Texas 100

Bank Innovation

APRIL 16, 2020

EST, Bank Innovation will host a Zoom meeting for subscribers titled “Regulators’ and Financial Institutions’ Pandemic Responses: What Do We Know, What Can We Know, and When Can We Know It?” On Tuesday at 12 p.m.

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Meeting Regulation Innovation Fintech 273

Bank Innovation

APRIL 16, 2020

As Moven begins shutting down its consumer-facing businesses, the digital banking platform is funneling its customers to Varo Money.? We are excited to welcome their customers and deliver on the types of technology and features they have grown to love,” said […].

Digital Banking 259

Digital Banking Technology Customer Experience Innovation Strategies 259

Bank Innovation

MARCH 27, 2020

Portland-based Umpqua Bank, which has almost $29 billion in assets, is seeing a significant spike in volume on its Go-To app, a digital tool that allows customers to message a banker of their choice.

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Portland Tools Retail Customer Experience 259

Bank Innovation

MARCH 13, 2020

Welcome to the latest episode of our Weekly Wrap series, for the week ending Friday, March 13, 2020.

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Marketing Customer Experience Innovation Strategies Video 259

Bank Innovation

FEBRUARY 25, 2020

The deal, according to Intuit, will allow Credit Karma to zero in on creating a “financial identity” for customers and allow their data to be used for […]. Intuit, the business and financial software company behind TurboTax, QuickBooks and Mint, plans to buy personal finance platform Credit Karma for $7.1

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Software Data Company Customer Experience 259

Bank Innovation

MARCH 31, 2020

Dear Reader, For 25 years, Royal Media, Bank Innovation’s publisher, has dedicated itself to serving its business communities with professionalism and integrity. Today, the coronavirus pandemic has created significantly more complexity and uncertainty in our daily lives.

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Community Innovation Customer Experience Resources 243

Bank Innovation

MARCH 11, 2020

At Royal Media, Bank Innovation‘s publisher, we take great pride in the value of our exceptional industry conferences and the effort we put into their production. We rightly view our more than a dozen annual conferences as crucial opportunities for business development in our industries.

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Conference Innovation Industry Customer Experience 243

Bank Innovation

MARCH 4, 2020

Payitoff, a white-label platform that provides automated guidance on student loan repayment, won the 2020 Bank Innovation Ignite DEMOvation contest.

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Innovation Company Customer Experience Innovation Strategies 243

Bank Innovation

FEBRUARY 23, 2020

Earnest, a student loan startup that was acquired by the student loan servicing company Navient in 2017, is turning to industry associations to boost customer acquisition.

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Resources Industry Technology Company 243

Bank Innovation

FEBRUARY 21, 2020

Welcome to the latest episode of our Weekly Wrap series, for the week ending Friday, Feb.

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Fintech Digital Banking Customer Experience Innovation Strategies 243

Bank Innovation

JANUARY 24, 2020

Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, January 24, 2019.

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Video Tools Customer Experience Innovation Strategies 221

Insights on Business

JUNE 5, 2018

Can developers set up rules-based responses through dialog management? How well does the product vision align with its buyers’ need to win, serve, and retain customers? Does the vision enable great customer centricity/customer experience? Is the system preintegrated with any back-end systems?

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Resources Innovation Strategies Report System 101

Bank Innovation

MARCH 4, 2020

Payitoff, a white-label platform that provides automated guidance on student loan repayment, won the 2020 Bank Innovation Ignite DEMOvation contest. With the win, Payitoff has been awarded an advertising package on Bank Innovation worth $10,000. Rodrigo Suarez, principal of INV Fintech, moderated the startup pitch competition. “We

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Innovation Fintech Company Customer Experience 195

BankInovation

MAY 12, 2020

The AI-powered portfolio management company claims advisers can use its tech to create personalized portfolios for clients in 30 seconds, a process that previously took up to two hours, according to Vise co-founder and CEO Samir Vasavada.? Most [robo-advisers] are […].

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Management Company Customer Experience Innovation Strategies 98

BankInovation

JUNE 19, 2020

This week, Bank Innovation took a look a Verint report that ranked some of the country’s biggest banks based on their crisis customer experience during the COVID-19 pandemic. Smaller banks, meanwhile, are pursuing stand-alone brands despite the fact that bigger banks have stumbled with their own digital offshoots.

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Branding Customer Experience Innovation Report 64

BankInovation

MAY 15, 2020

Representatives from Key will work directly with account managers from Itron, as well as their end-user clients, to provide payment plan solutions,” said Amy Gross, executive vice president of […].

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Management Payments Customer Experience Innovation Strategies 98

BankInovation

JULY 10, 2020

“Not only we, at Wells Fargo, but Early Warning and its network banks have seen a significant increase in businesses using disbursements with Zelle,” said Michelle Ziolkowski, head of global payables in treasury management at Wells Fargo. Big banks, meanwhile, are adopting fusion centers to […].

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Payments Management Customer Experience Innovation Strategies 92

Bank Innovation

OCTOBER 9, 2019

For Northwestern Mutual, digitization imperatives have forced it to think more like a tech company. It’s achieved this by way of internal reorganization and acquisition. In particular, the path to developing more online tools included the acquisition of digital financial planning company LearnVest in 2015 for $250 million.

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Tools Online Company Customer Experience 150

BankInovation

MAY 28, 2020

For Advia Credit Union, digital chatbot technology from LogMeIn was a “saving grace” according to Joli Hensley, manager of digital channels.

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Management Online Technology Customer Experience 72

BankInovation

JUNE 30, 2020

The former investment banker and fund manager has set up 1fs:Wealth, a London-based technology firm that aims to help family offices and rich individuals manage their assets. Bobby Console-Verma isn’t letting the pandemic slow down his business plans. He plans […].

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Management Technology Customer Experience Innovation Strategies 64

BankInovation

JUNE 1, 2020

Don Cardinal, managing director of FDX, said the nonprofit has helped about 12 million end consumers transition away from screen scraping since its public launch in 2018. “The The Financial Data Exchange (FDX) is trying to create a standardized environment for banks, third-party fintechs and consumers to share financial data.

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Data Fintech Management Customer Experience 64

BankInovation

JUNE 23, 2020

As consumers are flocking to digital banking channels during the COVID-19 pandemic, banks are rethinking how they handle customer interactions. For Citibank, this has meant tweaking its mobile app to help customers easily self-serve.

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Digital Banking Mobile Customer Experience Innovation Strategies 98

BankInovation

MAY 26, 2020

Dear Community Member, Last year, we inaugurated the Bank Innovation Build conference to bring together industry participants to share best practices and ideas for exceptional banking innovation operations at financial institutions. Bank Innovation Build is the one event […].

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Innovation Conference Community Operations 98

BankInovation

MAY 21, 2020

Miami-based Pacific National Bank is using a stand-alone digital brand called Facile to reach younger customers and position itself for long-term success. It’s aimed at giving the bank a peak into what we think banking is going to look like. There is certainly a change that is going on now,” said Carlos Mejia, senior vice […].

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Miami Digital Banking National Branding 98