Perficient

FEBRUARY 22, 2023

RPA is a form of automation that uses software robots to automate repetitive, mundane tasks, freeing up employees to focus more on strategic, knowledge-based, value-adding tasks. Next, we’re observing a continuously increased focus on customer experience. We’re observing the banking industry’s growing use of RPA.

Trends 474

Trends North Carolina Customer Experience Charlotte 474

South State Correspondent

FEBRUARY 4, 2025

For example, in the next year, does the bank want to focus on making its employees more productive or enhancing customer experience. By far, the most popular use case is enabling employees to access a banks knowledge base more efficiently, such as its policies, procedures and supporting product documents.

Community Bank 195

Community Bank Strategy Community Tools 195

PYMNTS

OCTOBER 16, 2020

That doesn’t leave a whole lot of room for error, customer experience-wise. A biometric-based authentication solution can provide a secure alternative to using passwords or knowledge-based authentication questions to keep customers’ accounts and their data secure,” Philipp Pointner, chief product officer at Jumio, told PYMNTS.

Security 189

Security Knowledge Base Customer Experience Retail 189

PYMNTS

SEPTEMBER 22, 2017

PYMNTS: How would you define your company’s approach to innovation? SS: Our approach to innovation is two-pronged. The third tier of technical innovation involves people — not just APIs. The second and overlooked area of innovation is in the area of user experience. You know the ones.

Innovation 140

Innovation Knowledge Base Online Mobile 140

PYMNTS

SEPTEMBER 5, 2019

Call centers are reevaluating how customers are authenticated across all channels, including websites, mobile apps, chatbots and traditional telephone calls. Many customers still like the convenience of KBA tools, however, which is why Lindsay Sacknoff, head of U.S. Evolving Call Center Channels .

social media 116

social media Tools Fraud Knowledge Base 116

South State Correspondent

OCTOBER 26, 2023

Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience. Few speakers or vendors had solutions for how banks are going to efficiently index, manage, and optimize their knowledge base, not to mention customer data. Maybe a topic for next year?

Conference 221

Conference Las Vegas Fraud Data 221

PYMNTS

APRIL 22, 2020

Having quicker or real-time access to data means these entities will be able to verify potential customers’ identities much faster, cutting down on the friction points many customers experience when asked to authenticate themselves. Data and Authentication Frustrations. Biometrics and Onboarding.

Security 133

Security Data Fraud Tools 133