Accenture

JANUARY 5, 2021

This thought leadership piece looks at Instant Payments in the Middle East – how this innovative trend being implemented in the region and elsewhere is changing the payments landscape, and what banks should do to fully leverage its value.

Payments 344

Payments Leadership Regional Trends 344

Insights on Business

DECEMBER 7, 2018

Customers are the catalyst and elixir for change and innovation. Customer expectations will force financial services institutions to change the way they do business or these companies will get left behind. Design and innovation thinking should become foundational when choosing and testing partners.

Customer Experience 93

Customer Experience Las Vegas Innovation Leadership 93

Independent Banker

DECEMBER 31, 2022

Image by Worawut/Adobe By Charles Potts As we turn the page to a new year, the innovation evolution continues. ICBA is leaning into it, bringing its ThinkTECH Accelerator program and innovation efforts in-house to provide community bankers with targeted solutions. The emergence of chief innovation officers or digital strategists.

Innovation 103

Innovation Trends Community Bank Community 103

Perficient

FEBRUARY 2, 2021

The SoDA Report is its regular publication that brings together research, thought leadership and case studies from some of the world’s leading digital agencies and technology innovators. SoDA is an extremely selective association of respected digital agency leaders and technology disruptors. See the full report.

Report 496

Report Case Study Leadership Study 496

Perficient

JULY 20, 2020

CX Strategy & Retail Innovation Summit | July 28th. Digital Frictionless Customer Experience. Transformation, Leadership and Retention. Stop by between 12:45-1:30 pm ET and 3:15 -4:00 pm ET to join in on our in-booth roundtables. Explore the Summit. New Mobility Models and Key Investment Activities.

Customer Experience 526

Customer Experience Analytics Leadership Marketing Strategies 526

PYMNTS

JUNE 1, 2017

Office Depot has made some key changes in its leadership team, including naming a new chief digital officer. The company also named Troy Rice as president, retail division — a position that will focus on the company’s B2C customers. According to Chain Store Age , Kevin Moffitt is now the company’s chief digital officer.

Leadership 100

Leadership Digital Strategies Retail Customer Experience 100

PYMNTS

MARCH 16, 2017

Additionally, from an operational perspective, we executed one of our best holiday seasons and delivered an improved customer experience, which is at the center of everything we do,” Laura Alber, president and CEO, said in a statement.

Leadership 100

Leadership San Francisco Branding Customer Experience 100

PYMNTS

JANUARY 22, 2021

From spinning up the ability to process Paycheck Protection Program (PPP) loans in days, to executing projects four times faster than usual, to working 100 percent remote, leadership teams had to pivot, learn and adapt on the fly. It’s been a year of rapid change.

Innovation 172

Innovation Tools Leadership Customer Experience 172

PYMNTS

JANUARY 10, 2019

“Throughout his career, he has served the needs of small businesses, while building loyal teams that deliver innovative products and a great customer experience. These skills will be invaluable as CAN Capital finds new ways to deliver on its mission of helping small businesses succeed.”

Capital 134

Capital Leadership Customer Experience Lending 134

Perficient

FEBRUARY 19, 2021

Gartner customer experience research shows the value of team engagement: Two-thirds of the drivers of customer satisfaction are due to “feel factors,” or how customers feel during and about their experience. Management is more quantitative, while leadership is more qualitative. Be transparent.

Leadership 352

Leadership social media Survey Meeting 352

PYMNTS

JANUARY 11, 2021

customers expect from their everyday primary bank account.” . He added that Revolut strives to be “the best in class for customer experience, value and capabilities” and offer a full range of services from deposit accounts and overdraft protection to loans and credit cards. 11) that having a U.K.

cryptocurrency 216

cryptocurrency Leadership Bitcoin Fintech 216

Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. This includes knowing how your peers and senior leadership perceive said maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic.

Meeting 309

Meeting Customer Experience Branding Leadership 309

Insights on Business

OCTOBER 3, 2018

IBM RegTech Innovations. Mounting pressures on financial institutions to drive out costs, improve customer experience, complete with emerging players, and comply with new regulation mean that adopting advanced technologies will not be optional. Key Areas for Digital Disruption within Financial Services.

Industry 155

Industry Innovation blockchain Compliance 155

PYMNTS

SEPTEMBER 28, 2016

Rudolf Booker , CEO and founder of Payvision , joined PYMNTS for the latest segment in the Commander in Chief series to explain why sparking innovation in payments may mean looking outside the payments industry itself to bring about real and lasting change. PYMNTS: Define your company’s approach to innovation. RB: Just do it!

Innovation 100

Innovation Payments Industry Customer Experience 100

Accenture

APRIL 6, 2021

This is the first in a series of in-depth thought leadership pieces on Open Banking in the Middle East. This one explains Open Banking and outlines key considerations for the Open Banking journey. Subsequent pieces will focus on the business case for banks in the region and lay out the actions they need to take….

Leadership 296

Leadership Regional Customer Experience Banking Trends 296

PYMNTS

JUNE 15, 2018

“Payments is a critical initiative for eBay as we remain sharply focused on improving the customer experience on our platform. Steve brings exceptional leadership, business, product and technology expertise, as well as experience building eBay’s new payments capabilities from the beginning, to this role.

Leadership 101

Leadership Payments Customer Experience Innovation 101

Insights on Business

NOVEMBER 16, 2016

And in my 5 years as a partner in the financial services arm of IBM’s Interactive Experience unit, I’ve also come to believe that innovation is the residue of design, as well. In fact, design is central to our mission of helping wealth management firms innovate in an era of digital disruption.

Innovation 117

Innovation Management User Experience Leadership 117

PYMNTS

MARCH 18, 2016

” Innovation Project 2016 — where hundreds of leaders across the payments, commerce, tech and security ecosystems joined together under one roof with one mission: navigating the balance between the leading and the bleeding edge. Especially when your talking innovations in payments. So, how did Day 2 end up?

Innovation 100

Innovation Security Industry blockchain 100

Independent Banker

MAY 31, 2022

As ICBA’s chief innovation officer, it’s my job to push the envelope, to make people uncomfortable. Community bankers can, through their leadership and action, change culture and spark innovation in various ways, including: 1. Innovative leaders communicate openly and broadly across an organization. It’s in you.

Community Bank 120

Community Bank Community Innovation Meeting 120

PYMNTS

MARCH 15, 2017

The company announced in a press release that Breitbard will also serve on the company’s leadership team. Mark brings significant retail leadership experience to Gap Inc., along with deep knowledge of the company and our customer,” said Peck. “We Breitbard has held leadership positions across Gap North America.

Leadership 101

Leadership Customer Experience Branding America 101

PYMNTS

DECEMBER 27, 2019

“Ashley is a world-class executive who has demonstrated the ability to redefine customer experiences and drive growth at the world’s largest retailer, and we are confident that he will be successful in leading Michaels forward,” said James Quella, chairman of The Michaels Companies Board of Directors, in a press release. “We

Leadership 131

Leadership Retail Customer Experience America 131

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 168

Digital Strategies Strategy Leadership Customer Experience 168

Independent Banker

DECEMBER 31, 2021

ICBA has preached the importance of innovation, not as a project or something to silo inside a department but as an inclusive cultural and philosophical endeavor that should be part of an organization’s DNA. Over the past three years, ICBA has helped community banks realize the possibilities and opportunities available through innovation.

Community Bank 91

Community Bank Community Innovation Leadership 91

Perficient

AUGUST 5, 2020

Engaging Leadership Inspires Collaboration and Teamwork. The leadership is really great! I think the part that separates the LDC and Perficient as a whole from the rest of the consulting companies out there is the leadership. SEE THEM IN ACTION: Perficient’s “Pass The Mug” Challenge Shows Off Remote Team Culture.

Technology 441

Technology Austin Leadership US 441

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us.

Customer Experience 133

Customer Experience Branding Tools Strategy 133

Perficient

MARCH 8, 2023

Promote the advancement of women into leadership roles. The program has 10 courses in topics including business finance, digital marketing, and innovation strategy. Here are some ways that financial services institutions can continue to work toward bridging the gender gap: 1.

Innovation Strategies 275

Innovation Strategies Study Marketing Strategy 275

PYMNTS

SEPTEMBER 20, 2018

“The imperative for marketers across all industries is a laser focus on providing relevant, personalized and engaging experiences,” said Brad Rencher, executive vice president and general manager of digital experience at Adobe, in a press release. Headquartered in San Mateo, CA, Marketo has offices around the globe. billion.

CA 143

CA Customer Experience Leadership Software 143

Abrigo

MAY 5, 2022

Weekly episodes highlight innovators and industry players driving innovation in the financial services industry. Banking artificial intelligence (AI), the customer experience, enticing millennials, and change management are among subjects tackled in recent episodes. keep me informed.

Community 195

Community Lending Maine Resources 195

PYMNTS

NOVEMBER 9, 2018

“The strength of our brand in Japan, the momentum in our business, and the spirit of our partners who proudly wear the green apron give me great confidence in our ability to elevate the Customer Experience and drive growth to continue to build our brand,” Kevin Johnson, Starbucks president and chief executive officer, said in a press release. “We

Leadership 145

Leadership Customer Experience Branding Mobile 145

PYMNTS

JUNE 13, 2017

With over 20 years of leadership experience in executive retailer roles, Goldberger comes to online jeweler Blue Nile having served at Target as chief digital officer and president as well as vice president of kids’ taste and business development at Gilt.com.

Leadership 109

Leadership Customer Experience Online Retail 109

Perficient

JANUARY 26, 2021

More blogs from our Sitecore team: How Leadership Drives Motivation for Career Growth at Perficient. In the video below, Megan Jensen , solutions architect for Perficient’s Sitecore practice, talks Sitecore 10’s advanced audience segmentation features which deliver rich insight about your audience.

Training 322

Training Community Strategy Leadership 322

PYMNTS

FEBRUARY 14, 2018

“Brian is a proven, world-class executive, who will bring fresh energy and leadership to drive excellence across every aspect of our business,” Chipotle’s CEO Steve Ells said in a statement. He also said his own efforts would be tied to innovation once the company found a replacement. “As

Branding 108

Branding Leadership Customer Experience Innovation 108

PYMNTS

JUNE 18, 2019

The company wants to continue to innovate payments solutions using ID and digital money technology. Other customers include Khaleeji Commercial Bank, An Post, Think Money Group, Tandem Bank and numerous others. “As Older investors like EQT Ventures and Octopus Ventures also took part in the investment.

Leadership 161

Leadership Customer Experience Innovation Capital 161

The Financial Brand

AUGUST 4, 2019

Innovation in banking needs to be an ongoing process that transcends the entire organization, improving efficiency as well as the customer experience. The post Financial Institutions Must Become Digital Innovators appeared first on The Financial Brand.

Innovation 33

Innovation Customer Experience Branding Innovation Strategies 33

Insights on Business

OCTOBER 10, 2017

Modernize transactions – the technology choices banks make today on cloud, via APIs and in application development, will determine their ability to innovate new customer engagement tactics, optimize back-end efficiency, monetize data streams and reinforce their leadership in the banking sector in years to come.

blockchain 87

blockchain Customer Experience Compliance Fraud 87

Gonzobanker

MAY 15, 2023

However, Cornerstone research and data indicate that most banks and credit unions are simply not in step with customer expectations. It’s 2023 and innovations like AI are gaining steam, but dated systems and clunky processes continue to clog the consumer loan pipeline in most financial institutions.

Lending 128

Lending Leadership System Data 128

PYMNTS

JULY 3, 2018

We look forward to working with Synchrony to double down on our innovative consumer credit experiences for our customers and profitably grow the portfolio over time.”. This collaboration plays to both companies’ strengths in providing seamless digital payments and innovating for partners, merchants and consumers.

Leadership 101

Leadership Cards Branding Customer Experience 101