Remove Customer Experience Remove Innovation Remove Payments
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Creating a Deposit Advance Product to Boost the Customer Experience

Perficient

According to industry research, 73% of all people point to customer experience as an important factor in their purchasing decisions. Moreover, customers in the financial services industry are increasingly interested in using their go-to firm to cover more of their needs, rather than using multiple providers.

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Banking, fintech innovators recognized with Bank Customer Experience awards

Payments Dive

Networld Media Group, publisher of ATM Marketplace, Mobile Payments Today and World of Money, presented four awards on the evening of Thursday, Sept. 13, during a banquet held as part of the 6th annual Bank Customer Experience Summit in Chicago.

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How payments innovation actually hinders the customer experience

Payments Dive

New technology and innovation is changing the way consumers want to pay, but the increasingly rapid pace of change also creates challenges and vulnerabilities for self-service equipment providers.

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Two Events. One Goal. Elevate the Customer Experience

Payments Dive

We are excited to bring two leading customer experience events to one place! The Interactive Customer Experience (ICX) Summit is about looking at the interactive technologies that are furthering the customer experience.

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Mobile payments can redefine the customer experience for unattended retail

Payments Dive

One of the best-attended educational sessions at the recent National Automatic Merchandising Association show in Las Vegas focused on how payment technology innovations — namely mobile payments — are impacting customer expectations.

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Burger Intelligence: Shake Shack AI Takes Ordering, Customer Experience To The Next Level

PYMNTS

These transformational shifts are, in turn, affecting how quick-service restaurants (QSRs) engage customers as the health crisis limits their in-person dining offerings and forces them to fast-track planned digital innovations. Shake Shack On Leveraging AI, ML To Drive Customer Experience. Around The Order To Eat Space.

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How FinTech Keeps Banks Focused On Customer Experience With AP Automation

PYMNTS

FinTechs are helping banks focus on the customer experience through accounts payable (AP) automation. told PYMNTS in an interview that banks foundationally value “the relationship they have with the customer” and “they understand the customer.” AvidXchange Senior Vice President of Financial Services Boyce Adams Jr.